Horrible experience
Horrible experience

H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
H Mart receives a mix of feedback from its customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality and competitive prices of Asian groceries, many others report serious issues with customer service and product quality.
Complaints about rude staff attitudes and poor online service are prevalent, with customers feeling mistreated and frustrated by their experiences. Specific grievances include long shipping times, incorrect orders, and a lack of effective customer support. Additionally, there are alarming reports of receiving contaminated products, such as sesame seeds with live bugs. Despite a few positive remarks about the grocery selection, the overall sentiment leans heavily negative, highlighting a need for improvement in service and product handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“On top of that, their prices are consistently 10% to 15% lower than any other online Korean market”
“I made a new inquiry about the tracking information but still haven’t received any response from the customer service...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | — | 46 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: H Mart is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
46 reviews of H Mart. Filter by what matters to you.
Horrible experience
I just bought this meat pack here and found the bottom of the container is full of fat. Its about 1/3 of meat portion. This is scam. I'm very disappointed. I thought H mart is good one but this is unacceptable. I want my money back...
I was so disappointed with the manager and cashier of Tous les jours pastry. The cashier was so rude to me, I asked her about a cake she left me behind, she was so disrespectful and discriminated me.. She didn’t apologize even when I spoke to the manager . He told me that he saw the scene but she will not apologize.
Quick answers to the questions people ask most.
H Mart has garnered a mix of reviews, with an overall rating that reflects both positive and negative customer experiences. While many praise the quality and price of their Korean groceries, there are notable complaints about service and product quality.
H Mart is not a scam, but some customers have reported issues with online orders and customer service. Verified reviews indicate that while many enjoy their shopping experience, there are concerns regarding timely delivery and product quality.
H Mart primarily offers a wide range of Korean groceries, including fresh produce, meats, seafood, and pantry staples. They also provide various household items and Korean snacks.
H Mart accepts various payment methods including credit cards and their Smart card loyalty program. Customers have reported issues with the Smart card, particularly regarding point redemption.
H Mart's return policy has been criticized, with some customers reporting difficulty obtaining refunds for defective products. It's advisable to check their policy before making a purchase, especially for electronics and other non-grocery items.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 65% are 1–2★.
I give one star because everytime I bought fruits from here is really bad. I used to buy one box and it turn all bad. Not only one time! I hope they buy good fruits.
Verified and long time Customer. Recently purchase $30 of pork ribs, that when opened on the same day were foul (smelled and felt bad). Contacted Customer service with expectation of a response, got none. No live chat service- just automated response. Customer Service telephone just keeps ringing. I saved the receipts, packaging and even the meat (frozen). I will be leaving bad reviews over the next year in hope of preventing other shoppers from experiencing the same poor product and service. This is the only satisfaction I can get. So I will choose an alternate market from now on- due to zero respect for the customer that provides their success.
Rude customer service. Got a mop stolen while unloading paid stuffs from their parking lot. Going back inside, we were treated like a thief while all the cashiers stared at us & talked among themselves in their language as if we stole something, while we actually just spent almost $200 bucks in their supermarket. They said NO CCTV in their parking lot, so they are NOT responsible for the loss. Will consider coming back to shop there just because they have a parking lot.
The new Hmart Supermarket located at 142 41 Roosevelt Avenue, Flushing, NY 11354, is absolutely wonderful. Their variety of produce, freshness and quality top notch. Variety of items so as to cater all, fabulous. Their employees are friendly, knowledgeable and approachable. Their prices are good.
Does anyone know how to report this H Mart Online business to Better Business Bureau (BBB)? It's been a month that I emailed them about a missing shipment, and I haven't heard anything except the auto-reply of accepting a complaint. I'd like to have BBB help me get a resolution, but I can't find any information about this H Mart Online: No phone number, no address, etc..
I placed an order and realized I was short $1 for free shipping - it'd be better to purchase a small item than pay their shipping $6 fee. Dumb of me. The order was in "Processing" status, which from their FAQ, order can be cancelled as long as it's not shipped. Only, we can't cancel our order by a click of a button. We need to submit a Help Desk ticket to H Mart. Great! Other online stores let you cancel if it's still processing, but not H Mart. I submitted a cancellation request to H Mart. I get a notification that their Help Desk is swamped and could take days to respond. The next day, I get a message that a small PORTION of my order was shipped while 2 items were refunded. What? So they obviously saw my cancellation request, but decided to only refund me part of the order and ship the rest. I made it clear that I wanted the entire order cancelled, yet their customer support (without asking me) went ahead to cancel only a small part of the order. Shipping fee is still charged, obviously, but now I get fewer items. This is very bad customer service. Allow customers to cancel their orders (especially when it's cancelled while the order is still "processing"). Or if H Mart is going to ship it out despite the cancellation request, ship out EVERYTHING! I don't understand why they shipped only a part of my order, and cancelled the rest. I would retract my cancellation request if I knew they'd cancel only a portion of it. It defeats the purpose of my cancellation request.. Very disappointed, and I can NOT recommend shopping to H Mart. There was already a scandal regarding H Mart owner in Korea, but business is business so I shopped here. Guess I should take my business elsewhere. If you want to save yourself the headache, don't shop online with H Mart. You can probably get better prices elsewhere too - some items are marked up online.
Warning to consumers: H-Mart customer service does not answer calls nor return emails. Customer discovered this when following up on an out-of-stock condition which occurred within days of sale start date due to H-Mart failure to plan stock levels accordingly. The H-Mart phone answering system plays annoying musical noise until it kicks out callers within minutes. Don’t waste your time or energy thinking a live person will eventually answer—multiple attempts only leave you angry and violated after H-Mart’s putrid “energetic” music poisons your mind with nonstop repetition. There are better places that actually value their customer base to receive incredibly competitive pricing.
The seafood staff is rude and for the high prices for the seafood. Shame. Hopefully they will soon go out of business....horrible
Today is Saturday, the 15th of January at 12.50. Just went into H Mart in new Malden. The cashier at till number six was blatantly rude obnoxious and I could not understand a word she was saying I will never be entering the store again and I will be telling everyone I know about my experience.
I usually go grocery shopping to h mart. The food court is really good. Noodles, chickens, many fried foods... Especially I love spicy noodle soup and black sweet source noodles! The combination of two kinds of noodles is the best.
H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
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