Ordering was easy
Ordering was easy. Follow up emails were great. Wonderful service

Home Gallery Stores is an online retailer specializing in curated collections of furniture and designer accessories tailored to suit a variety of budgets. The company offers an extensive range of products, including outdoor furniture, home decor, and seasonal sales on top furniture brands. With a focus on customer satisfaction, Home Gallery Stores provides free premium white glove delivery on thousands of items and finance options at 0% APR. Targeting homeowners and individuals looking to enhance their living spaces, Home Gallery Stores aims to make quality furniture accessible and affordable. The platform features user-friendly shopping categories that highlight current trends, bestsellers, and exclusive sales events throughout the year. Customers can expect expert customer service and fast, free shipping on all products, ensuring a seamless shopping experience.
Home Gallery Stores receives high praise for its extensive selection and user-friendly website, making the ordering process straightforward for many customers. Reviewers frequently highlight the professionalism and efficiency of the delivery team, noting that furniture arrives quickly and well-packaged.
The positive experiences extend to customer service, with representatives like Neil and Mae being commended for their responsiveness and helpfulness. However, some consumers express frustration regarding order issues, particularly with missing parts for sofas, which can lead to delays in resolution. Despite these complaints, the majority of feedback reflects satisfaction with product quality and pricing, often citing significant savings compared to local retailers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“We also really appreciated the quick delivery to our house by the two polite, efficient workers who delivered our new...”
“I placed an order with Home Gallery stores”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 24 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | 3.2 out of 5 (fair) | — | 1,000 |
Bottom line: Home Gallery Stores is #2 of 5 on overall rating in this group.
24 reviews of Home Gallery Stores. Filter by what matters to you.
Ordering was easy. Follow up emails were great. Wonderful service
Website was easy to navigate. Tables came as promised (1 day delay due to shipping company issue). Tables looked like picture and description.
I placed an order with Home Gallery stores. When I submitted the order, I was told the product would arrive in 3-4 weeks. Later, I got an email saying mine would ship in 10 weeks. Then a couple weeks later, I received an email saying my item would ship in six months. I called the company, and they confirmed my ship date for 6 months later. I canceled my order at that time. I spent hours looking for an alternate piece of furniture. I placed an order with a different company. An hour later, I received an email from Home Gallery that my item had shipped. When I explained that I had canceled my order based on the communication I had received from them, they charged me a restocking fee of several hundred dollars. They told me I could not cancel an order that had already shipped. The order had actually shipped five days prior to them sending me an email saying it was six months out. They told me that that ended up being an error, even though they confirmed that date when I called them. Now they are holding me responsible for paying a restocking fee for an item they told me wouldn’t be shipped for six months. I definitely would not trust this company, and I would not order another thing from them.
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I wish there were zero stars to give. I ordered a leather reclining sofa in 7/22. It worked for about 3 weeks. Then one of the electric motors broke. They told me they would grant a $100 "allowance" to have it fixed. It cost $400. Then the other electric motor broke. And then it broke for a third time. Clearly, I have a defective sofa. I have never received any compensation for my repair bills. Their most recent offer is to replace the sofa, but I have to pay shipping ($500) and they will not take away the broken sofa! So my sofa has only worked for three weeks, I've spent $800 in repairs, for which I have not been reimbursed. And now they want me to pay to have a new sofa shipped and pay to have the broken sofa removed! What a nightmare!
Home Gallery Stores is an online retailer specializing in curated collections of furniture and designer accessories tailored to suit a variety of budgets. The company offers an extensive range of products, including outdoor furniture, home decor, and seasonal sales on top furniture brands. With a focus on customer satisfaction, Home Gallery Stores provides free premium white glove delivery on thousands of items and finance options at 0% APR. Targeting homeowners and individuals looking to enhance their living spaces, Home Gallery Stores aims to make quality furniture accessible and affordable. The platform features user-friendly shopping categories that highlight current trends, bestsellers, and exclusive sales events throughout the year. Customers can expect expert customer service and fast, free shipping on all products, ensuring a seamless shopping experience.
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