Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States.
Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.
Hoover Fence Co. has a positive customer experience.
Hoover Fence Co. receives high praise for its exceptional customer service and fast shipping, with many reviewers highlighting the efficiency and helpfulness of the staff. Customers appreciate the quality of the products, noting that their orders are often delivered quickly and accurately.
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Several people mention the ease of the ordering process, with one customer expressing gratitude for the company's patience in handling multiple order adjustments. However, there are some criticisms regarding specific product designs, such as the self-closing gate hinge, which some found problematic. Despite these minor issues, the overwhelming sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction and quality service. Overall, Hoover Fence Co. is viewed favorably by the majority of its customers.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,000
100%
-0.2
● Low
4.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.2
12-month avg
4.8
All-time
4.7
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.8
42
Sep 24
4.8
22
Oct 24
4.8
33
Nov 24
4.9
22
Dec 24
4.6
22
Jan 25
4.9
19
Feb 25
5.0
20
Mar 25
4.7
22
Apr 25
4.7
23
May 25
4.4
31
Jun 25
4.9
21
Jul 25
4.8
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 470 positive reviews
Fast & efficient38%
177 mentions
Delivery37%
176 mentions
Customer service29%
136 mentions
Easy to use17%
82 mentions
“Great product, fast shipping, excellent customer service”
On “Fast & efficient” · Jul 9, 2025
Top complaintsof 18 negative reviews
Shipping56%
10 mentions
Customer service33%
6 mentions
Payment issues33%
6 mentions
Pricing28%
5 mentions
“It was also shocking - the high cost of shipping and on a prior order, alternate shipping was thankfully priced out...”
On “Shipping” · May 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
Overall rating and review count for this company and similar companies
Hoover has a wide selection of specialty fence hardware that's hard to find elsewhere. They had just what we needed and shipped it out fast. It was a bit ambiguous that the hinges we bought came in sets of two but the pricing shown was only for one. Other than that, the item is great.
Quality and description of the hardware is good, but total cost includes $25 shipping.
Quality and description of the hardware were very good. The 4-star rating is due to their advertised price vs. actual cost. To charge $25 to ship (by ground) a $10 item that weighs one pound does not seem right. It feels a bit deceptive. Please advertise a fair price for the hardware and a reasonable price for shipping.
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Very happy with the product. My only issue was with how long it took to receive. Arrived a couple days later than expected because my items were from a third-party vendor, and they were not very helpful.
We ordered what we needed, you sent it, we received it and all is well! We'll be ordering again the next time we need to. Ease of communication was good as well.
Thank You!
I worked with jeff on my order. He did a good job. Where the problem came in was the deliver. It was two days late from what I was told and I also had to go meet the driver 30 min from the location it was to be delivered and him follow me back to my location because he was lost. If not for him being a good person it would have been even worse. Tim
Price reasonable and shipped promptly. Didn't give 5 stars because I asked if fasteners were included before I ordered. I was told they were included. Ordered arrived without fasteners.
Price reasonable and shipped promptly. The only issue was that I asked ahead of ordering if fasteners were included and was told they were. When order arrived the fasteners weren't included. To their credit HFC contacted me to explain their mistake and to offer to reimburse for fasteners. I am satisfied it was an honest mistake. Beyond that, I was impressed that they took the time to give me a detailed explanation for the oversight. Would definitely use them again.
I told them that we were going to be on vacation from jan12th to jan 19th. Was told it was all set. Estes trucking still made four calls that week to set up delivery. we received the delivery on the 20th. Product was fine upon delivery. Guess there was poor communication between hoover and estes.
Delivery time and packaging were good, the caps themselves were a little rough around the edges, but hey it's a fence post cap!
The caps did not fit my application, but this was my error not theirs. I have an odd size vineyard post and thought I could make them fit. Not.
The product is as advertised, but expensive then there is the what seems to me to be outrageous shipping costs and it’s tempting to cancel the order, BUT if you are looking to block out views of a neighbor’s unkept property it does the job as advertised.
The fence was a very good quality and arrived as promised. The only downside of this transaction was the delivery charge was approximately 1/6 the cost. My approximately $5000 order ended up being approximately $6000.
Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States.
Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.