Great product, fast shipping, excellent customer service.
Great product, fast shipping, excellent customer service.

Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States. Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.
Hoover Fence Co. receives high praise for its exceptional customer service and fast shipping, with many reviewers highlighting the efficiency and helpfulness of the staff. Customers appreciate the quality of the products, noting that their orders are often delivered quickly and accurately.
Several people mention the ease of the ordering process, with one customer expressing gratitude for the company's patience in handling multiple order adjustments. However, there are some criticisms regarding specific product designs, such as the self-closing gate hinge, which some found problematic. Despite these minor issues, the overwhelming sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction and quality service. Overall, Hoover Fence Co. is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 42 |
| Sep 24 | 4.8 | 22 |
| Oct 24 | 4.8 | 33 |
| Nov 24 | 4.9 | 22 |
| Dec 24 | 4.6 | 22 |
| Jan 25 | 4.9 | 19 |
| Feb 25 | 5.0 | 20 |
| Mar 25 | 4.7 | 22 |
| Apr 25 | 4.7 | 23 |
| May 25 | 4.4 | 31 |
| Jun 25 | 4.9 | 21 |
| Jul 25 | 4.8 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great product, fast shipping, excellent customer service”
“It was also shocking - the high cost of shipping and on a prior order, alternate shipping was thankfully priced out...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Hoover Fence Co. is #2 of 5 on overall rating in this group.
500 reviews of Hoover Fence Co.. Filter by what matters to you.
Over a year ago
Great product, fast shipping, excellent customer service.
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Great product, fast shipping, excellent customer service.
The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class, extreme patience and efficiency! I got my order in blazing fast time too! Outstanding service ⭐️! Jeff and the owner stepped up 💯
We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we got there, it was ready to go. A man from the warehouse brought it to my trailer and helped me load it; I was on my way in less than 20 minutes. The whole process was handled professionally; the pricing and the service was great!
Wonderful product! Just what i wanted and had been searching for! Arrived quickly!
The company had the lock I needed and fast shipping.
Good customer service. Good descriptions. Fast shipping.
The self closing gate hinge is a terrible product. Good in theory, but the force required to open it causes the hinge attached to the post to rotate out of alignment which prevents the gate from closing. No matter how tight I ratcheted down the post hinge, it would not hold for more than a few open/close cycles. I switched back to the basic hinge just so the gate can function.
Excellent CS rep and got my product within 2 days!
Company first order. I will use them again for sure. Hinges are great and I've tried a few.
Simple and easy purchase. Communication is strong and well versed in process.
Great customer service and quality products. Easy to install, looks great!!
This tool works great and delivery was exactly as expected.
Capsfor fence arrived timely and wrapped well. Cedar was good quality needed polyeuthane..sorry can’t spell.
The first order I made took a little longer to process because they wanted to make sure I knew what I was ordering and that it wasn't a mistake, 6x6 post caps aren't very popular and I had 30 of them. They called me and verified I knew what I was ordering. Once that was confirmed they shipped promptly. Being in Southeast Michigan the shipping didn't take too long, next day actually. The second order, in the comment section, I was able to write a description, explaining I knew what I was ordering and that made the process even faster. They didn't need to call me to verify as I already knew they would. I will say the website could be updated. Trying to search for what I wanted didn't prove easy. A Google search of the web is how I found it as their site, the search bar, doesn't really recognize too many words. The results it returns are either everything or nothing. A more streamlined and intuitive site would make the shopping experience better, for sure. If I could post photos of the caps I got, I would. I think their prices are fair and supporting independent business is always the worth it.
Hoover has a wide selection of specialty fence hardware that's hard to find elsewhere. They had just what we needed and shipped it out fast. It was a bit ambiguous that the hinges we bought came in sets of two but the pricing shown was only for one. Other than that, the item is great.
I was able to get information and responses to questions back quickly. Ordering parts was quick and easy as well.
Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States. Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.
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