Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
Invicta Watch Stores receives a mixed response from customers, reflecting both satisfaction and frustration. Many reviewers praise the quality and design of the watches, noting that they are well-priced and often arrive in great condition.
Positive experiences highlight speedy delivery and the joy of gifting Invicta watches. However, a significant number of consumers express dissatisfaction with shipping delays and poor customer service. Complaints frequently mention long wait times for orders, lack of communication, and issues with product functionality, such as watches arriving with dead batteries or defects. While some customers remain loyal to the brand, others vow never to order from the website again due to these negative experiences. Overall, the sentiment is mixed, with both commendations for the product quality and serious concerns about service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 216 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.8 | 6 |
| Feb 25 | 3.4 | 5 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 3.7 | 11 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 4 |
| Aug 25 | 3.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 216 most recent reviews.
“From the day I ordered my watches in July I received the entire order over a three week period with final delivery in...”
“Customer service wasn’t helpful at all just kept telling me my items would be shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 2.3 out of 5 (poor) | −13% | 216 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Invicta Watch Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.3).
216 reviews of Invicta Watch Stores. Filter by what matters to you.
Shipping took forever. Customer service wasn’t helpful at all just kept telling me my items would be shipped. I ordered well before Fathers day and had to wait to give the watches as I didn’t receive until after Fathers day. I would never order from invicta again. Poor customer service and shipping was very delayed.
What a sham...took over a month to get watch..then it doesn't work..1,000 dollar watch..absolutely crap!! Should be ashamed of themselves for what they send ...don't be fooled by the sales prices!!! Go to ebay !!! Least you get a watch that works and doesn't come in the wrong box!! Scam artist!!!
Hey guy's . I have to say i love the Invicta Watches Brand . I have many of there watches and been buying online in different stores for many years . So why am I leaving a 1 star review. Well here it is. I purchase a few watches on the 28th of June 2025 on the actual Invicta Watch website for the first time. As i wright these lines , the watches haven't been shiped ( 30th July ) . I communicated with the customer service at Invicta and always the same reply. Generic message saying that they have an over flow of oreders and will try to ship out as fast as possible. I sent back 2 email this week and no answer. The customer service is just 100% crap !!! So fo this issue , it will be the last orders I place at Invicta. If you can't stand by your advertising and deliver the marchandise , just don't advertise. If you have so much orders , hire staff to speed up delivery. CRAPY CUSTOMER SERVICE !!!!
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 40% are 1–2★.
I ordered from this company on June 30, July 9th I still don't even have a confirmation email. I asked for a order number. Nothing. This place is a piece of work.. im not sure if it for real. Ive called 5 times just asking for a order number.
DO NOT BUY AN INVICTA!! I purchased an Invicta Pro Diver 28689 on November of 2024 in the Cayman Islands. My new watch has never been in the water at all. The rotating bezel fell off after 5 months of wearing it socially. Invicta said that they is not covered under warranty. I also own a Bulova divers watch for 7 years and I have never had an issue with it. I repeat, DO NOT BUY AN INVICTA!!
I love the watches but would NEVER buy one the invicta.com site ever again. It took 7 days to create a shipping label, 4 days to ship. Because it is coming from PR it is taking forever. It took 5 days to get out of PR and not it has been in the states 5 days and I still don’t have it! NEVER AGAIN!!!!
Addendum to my first review: after filing the PayPal dispute, I finally received watch 1 of three yesterday 2 WEEKS after I placed the order. To their credit, it was beautiful, packaged carefully, and worked perfectly. However, I checked the tracking number on the other two and a shipping label was created but it still hasn't shipped as of 4/7! But because they enclosed a tracking number, PayPal will probably rule against me. I don't understand why it's so hard to deliver the advertised product for the promised price within the promised timeframe.
I placed my first order with them for $278 for three watches and a watch briefcase. The company advertises free shipping over $99 but I was charged $12.99 shipping without notification! I contacted them and they claimed they charge shipping on any order containing a "heavy item" and somehow the watch briefcase qualified as such. I asked them to cancel and refund the watch briefcase. They did, but still did not refund the shipping! Another message to CS. Finally they refunded the shipping and now I've waited a week for them to ship three watches. They promise 3-5 business days. I messaged them again and just got the runaround. I'm filing a PayPal dispute.
Good prices but the shipping time is HORRIBLE. My order has been sitting for over a week, unshipped. If they cancel the order, then I'm going to suspect dishonest advertising to get out of discounts.
I ordered from invictaatores.com and at check out I put my shipping address in the fields. During payment they offered PayPal for payments which is a quick way for me to pay. Somehow they switched my shipping address to my address listed on PayPal--i did not authorized this and no other websites have done this. I noticed their mistake within 5 minutes if placing the order and sent them an email to make sure they send to the correct address. Two days later they finally respond to me saying they refuse to cancel shipments or change addresses once the order is placed and that they will ship to the incorrect address because that is their policy. I can only hope since I have the shipping insurance that they will honor that as they are knowingly doing the wrong thing for the customer because "policy".
I already own a few Invicta watches and my issue isn't with them exactly, it's with Invicta Stores. So, the good news is the watches are quite good and very good value for money. Their appearance can be a little subjective so buy whichever one floats your boat. But buy them from a local watch shop or even Walmart. If online is your thing, then Amazon or AliX or Jomashop. Anywhere but Invicta Stores. I didn't bother checking reviews before I ordered one but have done so since. It's clear that shipping and customer service are the issues and I can confirm that to be the case. My order has been "processing" for four days now, it hasn't left Invicta and USPS do not yet have the item to ship. And that's for $12 shipping, so I'm not sure what exactly I paid for there since it hasn't yet been shipped. I emailed them and raised it and got a couple of very brusk replies back from an Invicta employee who signed the email as "Anna". I unsure of it a real person or not and don't really care. They were rude messages and they don't make any effort to try and address the question raised, they just fell back on some excuse regarding stated shipping and dispatch times. That demonstrates to me that they know their shipping and service is poor but are not looking to fix either, they just intend to argue about it. I'm not a huge fan of being spoken to that way by a company that I'm a customer of and won't allow it to happen again. So, by all means buy an Invicta watch, just buy it from a third party vendor and not these people. Unless you are happy to pay a high price for shipping that then takes forever and don't expect a polite response if you raise it. I won't be using them again. First Update. The watch arrived. I ordered it on the 21st Feb. For a few days I got email notifications stating the order was "processing". I emailed them back and queried the timescale and as previously stated got the somewhat snotty response regarding how long they say things take. On the 27th Feb I got an email stating it was prepared for shipping, NOTE that this does NOT mean it has been shipped. They play a clever game of producing a shipping note and using that as a shipping date but it does not correspond with the dates I have from USPS. USPS received the item on Feb 28th. So that is 6 or 7 days for the item to leave Invicta. I don't think it should take more than 48 hours to leave the shop. Once USPS got the item it arrived here on March 3rd. I opened it and immediately saw that the bezel did not rotate, it appeared to be stuck. I emailed Invicta within 20 minutes of opening the box. I had no reply by the next day so I emailed them again, I did get a reply to this one. It was somewhat generic and stated they would look into it. I emailed them again the next day with a little more force asking them to deal with this problem and finally got a reply stating that they had incorrectly described the watch on their website and that it was in fact a fixed bezel. So that is today, March 5th. So far they appear to have no interest in correcting a falsely described item. If they do, I will update. I have started a claim via my credit card company and filed a complaint under the BBB. In the meantime, I ordered an Invicta from Walmart and it arrives tomorrow. So, I repeat. By all means buy one, just not from Invicta Stores.
I ordered a watch on 12/28/24. The e-mail information stated that the watch would ship in 1 to 3 days. I signed onto e-mails from Invicta and was inundated with 8-10 e-mails per day, but no information on shipping. Today is 1/7/24 and I called Invicta re status. I was on hold for 31 minutes when I gave up. So maybe the watch will soon ship... maybe not. But the incessant e-mails are REALLY bothersome!
I bought a Subaqua Dive watch that stopped working after a few months. I sent it to Invicta watch repair, along with the proof of purchase from Invicta. They got back to me with an estimate of repair for $210.00 stating the watch needed a new movement. The invicta warranty specifically says the movement is covered under the warranty. Sounds like a scam!
Complete and total garbage. Every watch I bought from them has either died broken or parts fall off. Their silicone watch straps are garbage. Their entire line of products are garbage made in a foreign country. They don't stand behind their warranties.
Worst customer service I have experienced dealt with. I purchased two watches from them directly online one was advertised as a limited edition and show’d it in a nice matching pink box after ordering I recieved an email stating once watches are shipped I will be informed! This never happened. Eventually i followed up with customer support and within 30 minutes I had the automated response item is shipped, to which I assumed they must have missed my order or forgot! But I then received an argumentative email telling me the item was shipped already! (From support team) When item arrived it was NOT as advertised and can in a beaten up yellow box with damage to the watch as it was not packed correctly to avoid damage Over the next week 3 emails were completely ignored and I even WhatsApp messaged them to which I was told the pictures on the website were wrong and they don’t have control of damage when shipping! I replied with questions and have since been completely ignored! AVOID AVOID AVOID! I will not be purchasing from a company that has absolutely no respect for their customers and falsely advertise items
Received an Invicta watch as a present Xmas 2023 and completed the warranty Watch was losing at least 4 minutes in 24 hrs as per the warranty twice attempted to send watch back to Holland from uk but rejected by customs in Holland and returned. I have now taken it to a reputable repairer in uk who states the movement wants replacing at a cost of £157 Contact with the company states they can do nothing AVOID THESE PEOPLE AT ALL COST CUSTOMERS SERVICE IS ZERO!!
******************DO NOT BE A VICTIM OF INVICTA STORES*************** Invicta Stores online is a business designed to lie and cheat foreign customers, shipping watches without testing it, bad and inadequate packaging, when received faulty tried calling them for help they just don't help. Their manager is out of touch, unhelpful. Beware of spending money buy the same product from a repuatbel businesses.
Invictastore.com insult eu costumers by forcing them and redirect to invictastores.eu/ The problem is invictastores.eu/ They have less watches to buy and horrible deals if compared same watch in Invictastore.com and invictastores.eu/ invictastores.eu is always more expensive than Invictastore.com... Yes I include with vat. It is as costumers still cheaper with vat to buy from Invictastore.com. Somehow it feels like invicta hates their own costumers. They force their eu costumers with less chooses and more expensive watches. I would not have any complain if all invicta watches that were up for sale in usa be Accessed for eu costumers too and the right price that are sold in usa. Vat is not the problem for us. As it right now invictastores.com since the update is horrible experience for eu costumers.
Bought a watch for my girlfriend. It came broken. Took me an hour to fix the band. P.O.S. never ever again will i buy a P.O.S. watch from invicta. I will stick movado and bulova. Have your watches and your invicta channel, shove it.
Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
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