Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
Invicta Watch Stores receives a mixed response from customers, reflecting both satisfaction and frustration. Many reviewers praise the quality and design of the watches, noting that they are well-priced and often arrive in great condition.
Positive experiences highlight speedy delivery and the joy of gifting Invicta watches. However, a significant number of consumers express dissatisfaction with shipping delays and poor customer service. Complaints frequently mention long wait times for orders, lack of communication, and issues with product functionality, such as watches arriving with dead batteries or defects. While some customers remain loyal to the brand, others vow never to order from the website again due to these negative experiences. Overall, the sentiment is mixed, with both commendations for the product quality and serious concerns about service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 216 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.8 | 6 |
| Feb 25 | 3.4 | 5 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 3.7 | 11 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 4 |
| Aug 25 | 3.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 216 most recent reviews.
“From the day I ordered my watches in July I received the entire order over a three week period with final delivery in...”
“Customer service wasn’t helpful at all just kept telling me my items would be shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 2.3 out of 5 (poor) | −13% | 216 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Invicta Watch Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.3).
216 reviews of Invicta Watch Stores. Filter by what matters to you.
Recently purchased a watch. It took over a month to be shipped and hassle to clear and still wasn’t satisfied with the size and it was also seems that the battery came dead. For the amount of money I spent I hoped for better
When I clicked the site's "review purchase before submitting order" button, the site placed the order via Paypal, additionally adding unwanted charges to expedite the order and at the most expensive shipping rate possible. There is no customer service on weekends, so I emailed the CS address and contacted Paypal, which declined to help. On Monday I called CS and tried to cancel the order, which CS said wasn't possible (right!), and that I had to return the item when it was received. Oh, and MY COST for returning the unwanted, inappropriately ordered watch was $10! I transferred to a supervisor, who agreed to "waive the return fee as a courtesy." I immediately printed the label and dropped the watch off at UPS, which delivered it to IS straight away. After sitting at IS for six days, I hadn't heard a peep, so I called again and was told that the watch would be refunded by "next Tuesday," a further six days, and that I would have to check my Paypal account to confirm receipt, as Invicta Store wouldn't be sending any notifications. More: At long last, the refund arrived -- without the agreed upon waived fee! I had to call back, get Supervisor Gloria on the phone AGAIN, and get her to put the refund through for the rest of my payment (which the site initially made, not me). After another week that refund arrived and I wiped out my Invicra Account and added the domain to my SPAM filter. Invicta? You are dead to me. Buyer beware.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 40% are 1–2★.
Good watches for the dollar but pathetic slow shipping times,10 days from Invicta store in Florida to my door in CT. I have ordered many things over seas and had it at my door with in 7 days. Now my second Invicta watch order still shows on Fedex for three days now and didn't come on the expecting delivery date and all tracking has stopped.Never again will I order anything from the Invicta store do to slow processing and delivery times nothing to do with the watch quality.
I have sent the watch back twice for repairs I am really upset
I have purchased several Invicta watches. A $159 watch with a 3 year warranty recently stopped working in less than 8 months. I went through required Invicta warranty process. The warranty repair charges $28 just to send the watch in to them. I just received an email with an invoice requiring me to pay an additional $109 to get my watch back. The warranty department is adding costs to me that are manufacturing failures including cleaning, and crystal and gasket replacements that failed. $137 customer cost to repair a watch that cost $159 just 8 months ago. Invicta should not falsely claim a 3 year warranty if they have no intention to honor a warranty. They should just include a 6 month warranty, and I would know when the watch fails, we just have to purchase a replacement. It really is false advertising. Very disappointing. The price is attractive because these are basically short-term watches to be trashed in 6 months to maybe a couple of years. Obviously I am not sending Invicta repair division another $109 to repair a watch that failed within 8 months of a 3 year warranty. I would just purchase a replacement watch - but not from Invicta. A warranty that actually costs the customer as much to repair under warranty as the value of the watch - is not really a warranty. This appears to be a fake warranty scam by Invicta. I have another Invicta watch that recently had the rubber band break. the watch was $139. The replacement band will be $75, and $20 for labor to replace. I can purchase a brand new watch with a steel band for $139. Replacing the band doesn't make sense at these prices. I think Invicta watches are basically temporary throwaway watches - which is fine. If anyone is considering buying an Invicta watch, you should stay away from their more expensive watches. When they fail, even under warranty, you will just be asked to pay more. If you are purchasing an Invicta watch under $100, the time it will last can be justified. Just know the warranty has little to no value.
purchased watch from invicta told my order would arrive on Monday 25th July!!!Still not received my order ???if the order is running late fair enough but contact me and let me know!! this is poor customer service.i have several watches in my wish list but if this is the way U treat your customers I won't be purchasing anymore!!!
The watch was not working when it arrived. I have not had time to get a battery for it. I was very disappointed.
I returned a watch to them for a refund. They received the return on April 12th. Waited at leat 10 days and nothing. Followed up with at least 4 messages through their website and still no response. I finally had no choice but to call paypal and get them involved. To date (3 weeks in) still no refund. Invicta stores is quick to charge your credit card on new orders regardless of when it ships and are always very slow to issue refunds or returns. I always have to call or e:mail to get a refund. Simply horrible.
Unfortunately one of the most uninformed process like okay it's saying it was delivered to saddle brook NJ and now marked as completely delivered well no its not in my hands so definitely not delivered......just seems like a mess over there will never purchase again for shipping to Canada until they fix this mess....update....the watch has arrived randomly one day got an email from Canada post and then it got delivered...........just wish I wasn't left in the the dark for 2 weeks
Customer service is appalling. I am still waiting for someone to come back to me about the delivery of my watch to Ireland. They never updated the label now it’s stuck in New Jersey with UPS. I will definitely be claiming my money back on my card. Absolute joke of a company for customer service. This is my second time spending a LOT of money with them. I won’t be fooled into doing it again. Shocking
Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
This profile hasn't been claimed by the business owner.
