Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I would have given 5 stars, however our last box barely had anything in it. It was very disappointing. I hope it was a fluke, because if it happens again I may cancel. Other than that the boxes are awesome my son and I look forward to them every month!
Amazing!! Every month a new design it’s so exciting and you get to try a new drink every month. So happy with this service you can pause or skip each month if you want to. Great customer service always friendly and helpful. Loved the themes every months it’s so cute in February I received a valentine theme japan crate box it keeps getting better and better. Anyone wants to try a subscription box definitely need to try this.
This thing is great I love the candy and I can’t wait to try the ramen!
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They offer unique one of a kind snacks your not going to find anywhere else. It truly is a new experience everytime you open a box.
I really like that i receive items I'd never buy for my self, or think about buying.
Charged twice for the subscription but never received a package
Having so many express payments available made things so much easier
If I have any questions about the crate or shipping you guys will answer almost immediately and you guys are really helpful!! I always love the snacks that come in each crate too <3
The goodies in the Japan Crate are very good and the noodles in the Umai Crate are to die for, totally delicious. My daughters love these crates.
Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only liked about half of what is included in the crates - mostly the sweets. The drinks, savory items and chips have mostly been wasted. We will likely pause the orders again for a while in the hopes better items are included in the future.
I signed for a three month subscription in December and decided to renew it for another three months. It’s a good experience and fun to see what you’ll get when it arrives! Always guaranteed to have something delicious. Only issue I had was regarding shipping information as I was told I would get it yet had to reach out each time to ask for it, But on the occasion that I did reach out staff were friendly and I would always get a fast reply. I’m excited for what fun boxes I’ll get in the future 🤩🤩
Checkout was really easy and I always love what comes in the boxes. I will say I wish they would get to me a little sooner but I know that can't be helped.
I’m generally just excited for my first crate. The website is beautiful btw, but I did find it a little difficult to navigate at first. It was wonderful overall though.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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