Cute AND affordable.
What they advertise really is what you receive; cuteness and at an affordable price. I look forward to future crates.

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
What they advertise really is what you receive; cuteness and at an affordable price. I look forward to future crates.
Cool is cool is cool1
Well honestly I only experienced this through friend. However she was so flipping happy and together we enjoyed every bit of it. Japan Crate ROCKS and now Im saving up for mine.
These are so stinking cute!!!
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I have subscribed to doki doki couple of times and everything have always been so cute and useful ❤️👍 I will subscribe in the future too!
I've ordered my first Japan Crate (the September 7 Year Anniversary one) and I'm super excited for it to arrive. I decided to purchase with Japan Crate because they have a great social media team who is more than happy to answer any questions or concerns - plus they get back to you super fast! This was a great indication that these guys are super proud of what they do and want others to experience the magic of Japanese snacks! I can't wait to try Japanese snacks for the first time. Also they are always running giveaways - I've currently entered into two so I think it's really cool how their company is constantly giving back to their customers.
Have always loved every crate I've ever received, such great tasting snacks.
Japan Crate is just amazing!!!! They have so much to offer for us Anime lovers and I could never get enough of it. Have great products that just keeps you curious more!!!!
I ordered two boxes from two separate companies- okashi crate, and japan crate. In my opinion, the okashi crate was much better than japan crate. Despite the japan crate shipping a week earlier than the okashi crate, it arrived almost two weeks later. I also wasn’t as big a fan of the selections of snacks they had. This is more a personal thing though. They also had more dagashi like treats than the okashi crate, and was the same price as it, even though there was less in it. I just dont think the value for money is there with japan crate, you can find it elsewhere.
Yummy and fun snacks with cool little items mixed into the bunch
Terrible company. I ordered a “1 time shipment” on another website they’re featured on and they continued to charge me. Their customer service was terrible and the box I did received had melted goods. I will NOT buy from them again. They also tried to suppress my bad review. Unethical. Kristina
Japan Crate has an extremely diverse and delicious array of snacks, the only downside is that it’s a little pricey.
I happily subscribed a few days ago to the monthly premium crate. But while checking out I forgot to put a promo code in that would’ve allowed me to receive a few extra bonus items. So I decided to reach out to their customer support and not only did I receive an immediate response, but one of their customer care specialist called Rion even canceled my order so that I could create a new one with the promo code I wanted. What can I say….I now believe Japan crate has the best customer care in the world. Definitely trustworthy. I’ll be recommending Japan crate to all my friends and family. Can’t wait to receive my September crate! Go check them out!
I just wanted to say that absolutely love it and just wanted to say Thank you.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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