Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I love Japan Crate for giving me a way to learn more about the Asian culture that I like so much, bringing quality products and for seasons that even in Japan are limited to the season of the year. At first I was afraid to subscribe because I believed that being from Mexico these products would not arrive, but the box arrive in a good condition, thank you.
Hello!! Why I love Japan Crate 2: Even do I can’t buy a Crate I really love that they incluido exclusive Japanese anime themed candies and also games! I hope one day can taste those delicious candies ^^ That’s all thank you for creating this crates (^○^)!!!
It was pretty good, but some materials can be stale, I would appreciate it if you pay attention.
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i mean, i like japan in general, especially anime (not a weeb tho), and japancrate basically japan compressed in a box, so it's cool :smile:
theses are very near products I remens it
It's a fun & exciting experience!
Japan Crate is worth it! It’s a different experience every month! You get to try many types of snacks and flavors from Japan. I look forward to my crate every time because I get to try different flavor kit kats. Some of the snacks are really good and some…are different, but I love to try everything regardless. If you are looking to get a taste of Japan and their snacks, try Japan Crate!
Because of the fun japannese crates😳
I previously had a subscription to the Doki Doki Crate right before the pandemic affected shipping worldwide in the spring of 2020, and I still ended up getting both of my boxes with no problem once they were able to find an alternate shipping method. I love all the items I got (I still use my Rilakkuma spinning pen organizer every day for work!) and thought the price was well worth it, but needed to cut down on spending at the time. I’m looking forward to receiving the September 2021 box now that I have more room in my budget!
First 1 I ever had n I loved it
I am bigg anime and Japanese culture fan ... Always wanted to try the snacks that I used to see anime teens eating but can't really travel to Japan since it's tooooo costly. For people like me Japan crate is like an angel in disguise ... sending Japanese snacks and anime related items throughout the world. Would really love to win once so that I can convince my parents that it will be great if we subscribe to JC . Thank u so much stay safe
its just amazing dude, the quality of all the candy is god tier i love it
Japan Crate is great, especially in times like this when travel is still proving to be so difficult.
Love the gifts that come with these!
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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