What I love about Japan Crate!
What I love about Japan Crate is that I get to try a lot different snacks found in Japan that is not available at my local market

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
What I love about Japan Crate is that I get to try a lot different snacks found in Japan that is not available at my local market
I love getting a box every month! The breadth of snacks is always incredible, and even if I don't like one snack, there'll be a half dozen that I love. Living in a small town where I could never get such a variety of snacks otherwise, it's a wonderful way to connect to the larger world without leaving my apartment.
really good!
Super expensive 40+ for small box full of very small piece candy. And yes one piece of each, one piece......like one of mint from a box of mint.... Secondly I don't know what they are thinking it is 100 outside and in my crate there is chocolate..no surprise I got them in liquid form..... Very expensive and very poor organizing of what should be in a box.
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never ordered from them or subscribed before but the way everything is formatted is informative and useful ty
The only company that truly makes the cutest crates
Its a good way to get a taste of japan
I like how you offer different kinds of yummy Japanese snacks and candies for the world to try. Everyone can have a taste of Japan while not being there physically. As I am a big big fan of the country and its culture myself, I really appreciate the concept of Japan Crate. Thank you!!
I love Japan and everything related!
Fair price, free shipping. Never had a problem, always received in time and excelent condition. Best way to experience Japan food from afar.
Japanes culture has been my thing since i was little so to be able to get these snacks really makes me happy
Me encantan las cajas que vienen con cositas de Japón UwU ademas las suyas se ven de buena calidad, un muy buen trabajo y todo con mucho amor, se nota la dedicación que ponen al trabajo, esta todo muy bonito Uwu.
worth it, price is good, I love it
I love Japan Crate because... Some snack boxes are anime themed, and since I love anime, I find it awesome for us anime lovers. Plus Japan Crate it's not limited to snacks, but other stuff like, plushies and monthly Shonen Jump comic <3. Oh, one more thing, I LOVE that Japan Crate celebrates with giveaways! It's so exciting!
Awesome sauce. Just all around Awesome. Enough said.
One piece crate
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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