John Shepherd Estate Agents reviews & trust report
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region.
The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents has a positive customer experience.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
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Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
698
100%
+0.5
● Low
4.3 / 5 overall
=
698 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.0▲ 0.5
12-month avg
3.5
All-time
4.3
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.3
12
Sep 24
3.3
10
Oct 24
3.6
15
Nov 24
3.9
11
Dec 24
2.0
4
Jan 25
3.1
9
Feb 25
3.6
10
Mar 25
3.2
13
Apr 25
3.6
17
May 25
3.7
9
Jun 25
4.4
10
Jul 25
3.6
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 400 positive reviews
Customer service33%
130 mentions
Helpful support28%
112 mentions
Fast & efficient27%
109 mentions
Professionalism24%
97 mentions
“I had a viewing with Millie”
On “Customer service” · Jun 11, 2025
Top complaintsof 93 negative reviews
Customer service28%
26 mentions
Payment issues25%
23 mentions
Response time20%
19 mentions
Communication17%
16 mentions
“Centrick used to manage my property, and I never had any issues with them for 7 years”
On “Customer service” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
We've seen a property for renting and started the application. We've been kept informed with everything and whenever there were questions there was always someone getting back to me.
The process was made so much easier as we had regular updates from the team at John Shepherds including Shannon and Natalie Watkins. They were proactive, helpful and always contactable to answer any queries
Our initial Rightmove listing was copied and pasted from another estate agents listing for a house a few doors down. We never had a for sale or a sold sign outside of the house. Our house was left unlocked twice and unalarmed…once when we were on holiday. We were told that we should accept lower as it was the ‘best we could get’. This service cost us the best part of £5k. I have since had a call with someone from John shepherd who apologised profusely, which was appreciated.
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This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and
I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.
Hats off to Christina Williams for unwavering Professionalism
I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with
Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.
AVOID THIS COMPANY! - AVOID 17 CITY HEIGHTS 85 OLD SNOW HILL
I am actually outraged by the audacity of these people. These letting agents are essentially money hungry robots and I should have known from the red flags I got from the company that I should have searched for an alternative apartment. To make it clear, the pictures I attached show the state of this property on the first day I arrived. And let me tell you I was shocked at the outdated, dirty appearance of the place which I unfortunately did not view before I signed this lease which was my mistake. The place is disgusting, the walls are dirty, the carpet is worn down and very discoloured, there were missing furniture parts, the amenities barely work, there are COCKROACHES in this place, the mattress is SOILED you will have to buy several mattress protectors, the tiles in the bathroom are BLACK, the toilet must be from the 70s, the flooring in the bathroom and kitchen are also worn down and extremely discoloured, there was NO cleaning done on my move in date, microwave - dirty, oven - 2 had to be replaced as stoves did not work, the cupboards were horrific, the FRIDGE EITHER FREEZES FOOD OR DOES NOT WORK, the natural smell of the apartment stinks, THERE ARE NO LOCKS ON THE DOORS, MOST OF THE HEATERS DO NOT WORK IN WINTER YOU WILL BE FREEZING, ceiling lights ARE LOOSE AND DO NOT WORK, the windows are DRAUGHTY, the couches are OLD, to conclude it was damn right EMBARASSING to even bring someone to this place without explaining this is a temporary situation. They also had the audacity to increase the rent and ask whether I would like to extend my stay.
But the worst part of all, is upon leaving this place, this company attempted to charge ONLY ME £1000+ worth of damage even THOUGH I lived with an unhygienic flatmate who had been there for 3 years. The charges got brought down to £320, but they have made unauthorised payments on my card - and NOT ATTEMPTED to contact the other tenant. Keep in mind, the things they attempted to charge me for, I.E THE WALLS and MISSING CHAIRS, were ISSUES they had before I signed. I will put this down to inexperience, I will definitely take more serious note of red flags when dealing with such money hungry agencies who are quick to charge tenants and slow to fix problems of their own property.
Rajak Ali and Melissa Canon I found to be really unhelpful and dismissive of my complaints about this place. They obviously showed no compassion or care as it was not them who had to live in a disgusting property like this. They are more interested in making their jobs easier and brushing off concerning issues. As a new tenant, I have been made to pay all charges for this unfortunate place. I have yet to hear back on why the have not pursued the other tenant either. The bright side is that I will no longer need to deal with this inhumane money-thirsty company and I have learned a valuable lesson. To avoid the hassle, avoid these people. I will make sure to continue spreading the word so as many people know.
Amazing from start to finish. We had a great experience when purchasing our property with JS. Natasha W was fantastic throughout and always willing to go that extra mile.
Kind helpful efficient.
Excellent communication all the way through finding and securing my new home.
Extra thanks to Lilly Johnson who answered my many emails swiftly and kindly.
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude.
Highly recommend Natasha.
Andy and Julia Smith
We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.
Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable.
Thank you all for your support to steer us successfully through one of life's most stressful events
The staffs are efficient and responds to emails almost immediately, lily does her job so well, she always provide a solution to any problem. Generally Johnshepherd is the best letting agency I have come in contact in recent time.
Mia and Adrian at John Shepherd in Cannock were so easy to talk to. Answered all of my calls and emails immediately. Kept me updated with interest and buyers all the way to completion. Will definitely recommend them to friends.
An excellent timely and personal service. We used them for a tenant finding service. They found us a tenant within a week, completed the checks without any delays and produced the best moving in inventory we've ever had. Tom and Adrian, you are superstars!
Brought my dream home with John shepherd and Harry was dealing with it from start to finish and I so glad he did everything went smooth and always updated .thanks Harry you worked hard .kind regards David
Shepherds in Redditch, a newish branch of the lettings team took over the management of our property from Arden’s. We recently decided to sell, Lauren Foster took over dealing with us from a previous colleague and we have to acknowledge her excellent customer service. She hand held us through the process which we have never done before and made sure everything was explained and clear to us as we closed out the tenancy. Thank you Lauren, we would not hesitate to recommend you.
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region.
The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
