fantastic support on letting the flat
fantastic support on letting the flat . really great staff

John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 698 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.6 | 15 |
| Nov 24 | 3.9 | 11 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 3.1 | 9 |
| Feb 25 | 3.6 | 10 |
| Mar 25 | 3.2 | 13 |
| Apr 25 | 3.6 | 17 |
| May 25 | 3.7 | 9 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had a viewing with Millie”
“Centrick used to manage my property, and I never had any issues with them for 7 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 3.2 out of 5 (fair) | +8% | 698 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of John Shepherd Estate Agents. Filter by what matters to you.
fantastic support on letting the flat . really great staff
Very efficient!
I enjoyed the effectiveness of the communication channels available and the constant support I got from my consultant during the process of securing my accommodation. I have already recommended John Shepherd to many friends out of my own volition.
Your staff are always on the ball and ready to help
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Online portal was a nitemare
The agent who conducted the house visit was very timely and efficient with the inspection. We have always received excellent service from John Shepherd.
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances. Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible. Thank you very much Lauren.
I am eighty two years of age and the people I dealt with were very supportive and helped me to understand what was happening as the process was being done and I would like to say a big thank you to all at John Shepard
Excellent support and good team.
Statement are on time. Follow up email and calls are good.
The staff are so friendly and we’re so helpful during the whole process of me moving into my new home. I have recommended them to family and friends.
Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.
After a particularly difficult tenant left our property, Shepherds stepped in to sort out dilapidations, expenses attributed to tenant and arranged refurbishment of the property. An extremely stressful six months, was managed in a sympathetic and professional manner by the Shepherds team. The successful outcome was entirely their achievement. Cannot thank them enough.
Easy process very helpful staff made finding and moving very easy
I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
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