Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
Klass Wagen Portugal has a positive customer experience.
Klass Wagen Portugal receives a mixed reception from customers, with a notable number of positive experiences highlighting excellent service and helpful staff. Reviewers frequently commend the friendly and efficient assistance provided by employees like Evander and Mohammed Ali, contributing to a generally good rental experience.
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However, many customers express frustration over hidden fees and aggressive insurance sales tactics, leading to feelings of being scammed or misled. Complaints about long wait times and poor customer service further detract from the overall impression. While some appreciate the convenience and last-minute availability of vehicles, the negative feedback regarding unexpected charges and pressure to purchase additional insurance cannot be overlooked.
1,023 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,023
100%
● Low
4.0 / 5 overall
=
1,023 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.0
12-month avg
4.0
All-time
4.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.0
110
Apr 25
4.0
205
May 25
4.0
247
Jun 25
3.9
262
Jul 25
4.2
199
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 377 positive reviews
Customer service14%
51 mentions
Friendly staff5%
18 mentions
Helpful support3%
13 mentions
Easy to use3%
12 mentions
“FA0-2071213264757 Mohammed Ali very good customer service and very kind”
On “Customer service” · Jul 17, 2025
Top complaintsof 118 negative reviews
Customer service25%
29 mentions
Charges24%
28 mentions
Payment issues21%
25 mentions
Returns19%
22 mentions
“De auto was Ok, de transfers waren ok, maar men jaagt je angst aan om toch een verzekering te nemen ondanks dat je al...”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
What services does Klass Wagen Portugal offer for pets?
Klass Wagen Portugal provides professional pet transportation services throughout Portugal. We specialize in safe and comfortable travel for dogs, cats, and other small animals to veterinary appointments, grooming, boarding facilities, or relocation needs.
What are your operating hours?
We operate Monday through Saturday from 8:00 AM to 6:00 PM. Sunday services are available by special arrangement for emergency transportation needs.
How do I book a pet transportation service?
You can book our services by calling our main number, using our online booking form, or sending an email with your pet's details and transportation needs. We recommend booking at least 24 hours in advance for regular appointments.
Are your vehicles equipped for pet safety?
Yes, all our vehicles are specially equipped with secure pet carriers, proper ventilation, and climate control. We maintain the highest safety standards with non-slip surfaces and emergency supplies on board.
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What information do you need when booking?
We need your pet's breed, size, weight, any special medical conditions, pickup and drop-off locations, and preferred time. Please also inform us of any behavioral concerns or specific handling requirements your pet may have.
Do you transport pets to other cities in Portugal?
Yes, we provide transportation services throughout Portugal, including intercity travel. Long-distance trips require advance booking and may have different pricing structures based on distance and duration.
What is your cancellation policy?
Cancellations made 24 hours or more in advance receive a full refund. Cancellations within 24 hours may be subject to a 50% charge, while same-day cancellations are non-refundable except in emergency situations.
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The information they sent me for getting picked up wasn't the clearest and a little confusing, and the phone number I was given didn't work for me.
The taxi driver wasn't the friendliest at all.
When he took us to the car rental place, there were about 7 or 8 families waiting around. I was told there was a ticketing system—we were number 68, and the board showed number 60. Only two people were working that night (around midnight) and were slow.
We had waited 40 minutes, and the board was only on number 63. By this time, I had ordered an Uber and forfeited the hire car; I only hired it because it was cheap (£53 for 3 days), but I decided I'd rather lose the money than wait until the early morning hours.
Absolutely shocking company. Gave us the biggest list of penalties making us too scared to even take the car out, one penalty was if it wasn’t clean! We drove the car 3/4 times and when we brought it back they charged us for a tiny mark on the bottom of the door barely visible and definitely wasn’t done by us! 830€ - great end to the holiday! DO NOT USE
Eu e minha mãe alugamos um carro recentemente na Klass Wagen e achamos impecável, desde o atendimento (muito atenciosos) até a devolução do carro, fomos super bem atendidas e super rápido também, o carro era maravilhoso por um ótimo custo! Com certeza alugaremos mais vezes, obrigada ♥
The entire rental experience was easy and quick. I was able to complete the express check-in which made getting the vehicle very easy and quick. Drop off was just as easy. The car was clean and I great working order. I would definitely use Klass Wagen again
rev FNC-2031622168798
the car condition (quite a new model) very clean.
service desk Personel very polite, they explained all conditions and options. rental pick up and drop of vell organised.
Be extremely aware of this company. Firstly we had to wait approx 25minute at Faro airport for the shuttle bus, then another 30 minutes before we were called into the office for the ‘hard sell,’ which felt increasingly uncomfortably. We had already taken out full car insurance before leaving the UK. However, they asked for a £1.800 credit card deposit, saying scratches could cost from €500, or better still take out their €30 euros a day insurance. Because of their hard line attitude, I felt nervous giving them a €1.800 deposit, so l reluctantly paid their €30 a day insurance. He also insisted we pay €150 road toll deposit, which they said would be refunded within 30 days. It is now 47 days and they have not reimbursed my €150. All my emails regarding this have been ignored. This is a scam, as the government stopped this road toll in January We were told to accept or cancel. This man had a dreadful attitude, and l felt backed into a corner. The car pickup was scheduled for 9.30am, it was almost 11am when we eventually left feeling scammed and frustrated.
I have never experienced anything like this. For the past 40 years l have been travelling to Portugal hiring cars for three and sometimes four times a year without any problems. This has to be the worst I have ever experienced when hiring a car.. The car we were given was full of scratches and dents, which I videoed and photographed before moving.
While there, we spoke to a couple from Ireland and a family from Netherlands who had been through the same ordeal. I can only put it mildly to say, they were disgusted with the hard sell and shabby treatment from this dreadful company. It’s not even worth a one star.
Yes, we can transport multiple pets from the same household simultaneously. Each pet must be in a separate secure carrier for safety, and additional fees may apply for multiple animal transport.
Do you require any documentation for pet transport?
We require current vaccination records and any relevant medical documentation, especially for veterinary appointments. For intercity travel, additional health certificates may be needed depending on the destination.
How much do your pet transportation services cost?
Pricing varies based on distance, duration, and specific service requirements. We offer competitive rates with transparent pricing and provide free quotes upon request with no obligation to book.
About Klass Wagen Portugal
Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
