Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
Klass Wagen Portugal has a positive customer experience.
Klass Wagen Portugal receives a mixed reception from customers, with a notable number of positive experiences highlighting excellent service and helpful staff. Reviewers frequently commend the friendly and efficient assistance provided by employees like Evander and Mohammed Ali, contributing to a generally good rental experience.
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However, many customers express frustration over hidden fees and aggressive insurance sales tactics, leading to feelings of being scammed or misled. Complaints about long wait times and poor customer service further detract from the overall impression. While some appreciate the convenience and last-minute availability of vehicles, the negative feedback regarding unexpected charges and pressure to purchase additional insurance cannot be overlooked.
1,023 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,023
100%
● Low
4.0 / 5 overall
=
1,023 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.0
12-month avg
4.0
All-time
4.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.0
110
Apr 25
4.0
205
May 25
4.0
247
Jun 25
3.9
262
Jul 25
4.2
199
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 377 positive reviews
Customer service14%
51 mentions
Friendly staff5%
18 mentions
Helpful support3%
13 mentions
Easy to use3%
12 mentions
“FA0-2071213264757 Mohammed Ali very good customer service and very kind”
On “Customer service” · Jul 17, 2025
Top complaintsof 118 negative reviews
Customer service25%
29 mentions
Charges24%
28 mentions
Payment issues21%
25 mentions
Returns19%
22 mentions
“De auto was Ok, de transfers waren ok, maar men jaagt je angst aan om toch een verzekering te nemen ondanks dat je al...”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
Firmaets svindler
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What services does Klass Wagen Portugal offer for pets?
Klass Wagen Portugal provides professional pet transportation services throughout Portugal. We specialize in safe and comfortable travel for dogs, cats, and other small animals to veterinary appointments, grooming, boarding facilities, or relocation needs.
What are your operating hours?
We operate Monday through Saturday from 8:00 AM to 6:00 PM. Sunday services are available by special arrangement for emergency transportation needs.
How do I book a pet transportation service?
You can book our services by calling our main number, using our online booking form, or sending an email with your pet's details and transportation needs. We recommend booking at least 24 hours in advance for regular appointments.
Are your vehicles equipped for pet safety?
Yes, all our vehicles are specially equipped with secure pet carriers, proper ventilation, and climate control. We maintain the highest safety standards with non-slip surfaces and emergency supplies on board.
All 10 questions →Show fewer questions
What information do you need when booking?
We need your pet's breed, size, weight, any special medical conditions, pickup and drop-off locations, and preferred time. Please also inform us of any behavioral concerns or specific handling requirements your pet may have.
Do you transport pets to other cities in Portugal?
Yes, we provide transportation services throughout Portugal, including intercity travel. Long-distance trips require advance booking and may have different pricing structures based on distance and duration.
What is your cancellation policy?
Cancellations made 24 hours or more in advance receive a full refund. Cancellations within 24 hours may be subject to a 50% charge, while same-day cancellations are non-refundable except in emergency situations.
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It was everything very easy and fast, the staff was very good and they bring us the car in few minutes. At the check out also very fast and easy everything with no surprises!
Expérience frustrante et manque de clarté.
Lors de la réservation, j’ai souscrit à l’assurance proposée sur Booking, pensant être couvert. À l’arrivée chez le loueur, on m’explique que cette assurance n’est pas reconnue par leurs services.
On me propose alors leur propre assurance, fortement recommandée si je ne veux pas qu’une caution très importante soit bloquée. Ma carte bancaire – pourtant une carte de paiement parfaitement valide – est refusée pour la caution. Sans autre solution proposée, je me suis retrouvé contraint d’accepter.
Ce type de pratique donne le sentiment d’un processus bien rodé pour vous pousser à payer davantage, une fois sur place. Cela nuit à la confiance qu’on peut accorder à la réservation via Booking. Un vrai besoin de transparence s’impose
Our experience with Klass Wagen Lisbon was absolutely unacceptable - from start to finish.
Upon arrival, we were aggressively pressured by employee Ruben Correia to purchase extra insurance. He falsely claimed that we would be charged €50–€200 in penalties even if nothing happened to the car. When we tried to clarify, Ruben refused to answer our direct questions, gave irrelevant and misleading responses, and ultimately admitted that his claims contradicted the written contract. It felt like a deliberate attempt to mislead us.
Worse still, we weren’t the only ones being mistreated. During both pickup and return, we witnessed several other customers arguing with Ruben, including a physical altercation, clearly caused by frustration with his behavior.
Additionally, the car we were given broke down the very next day, displaying an engine malfunction and becoming immobilized. We called Klass Wagen immediately. It then took over 7 hours to receive a replacement vehicle. During this time, we were left stranded in 39°C heat, without any shade, food, or water. Despite explaining this multiple times, we were told we were not allowed to leave the vehicle, as if our basic safety and wellbeing were irrelevant to them.
We were never offered any form of compensation for this entire ordeal - not for the aggressive upselling, the misinformation, the unsafe breakdown situation, or the massive disruption to our travel plans.This was not just bad service - it was negligent, stressful, and deeply disrespectful. Klass Wagen Lisbon is a company to be avoided at all costs.
Cette agence a Porto est une arnaque, ils faut les faire tomber, ils m'ont encaissé ma caution de 2250 euro en trouvant une 23 eme rayure sur 22 sur leur voiture ! Pas de facture, il débite comme ça comme bon leur semble ! Ils faut qu'on réagisse et que nous nous réunissions tous pour les faire tomber !
Very disappointing and unprofessional service.
We booked a car through Rentalcars.com for pickup at Klass Wagen Lisbon Airport. When we arrived late at night with our family, Mr. Ruben Correia informed us that changing the main driver was not possible, even though Rentalcars customer support contacted the branch to try to assist.
Throughout the interaction, he was consistently rude, raised his voice several times, and refused to provide any support or alternative solutions—other than offering an extremely expensive insurance package as the only option to release the vehicle.
We spent hours trying to find other arrangements in the middle of the night but eventually had no choice but to purchase the extra insurance simply to be able to leave.
This experience caused significant stress and inconvenience. I do not recommend Klass Wagen to anyone expecting clear communication or respectful treatment.
Yes, we can transport multiple pets from the same household simultaneously. Each pet must be in a separate secure carrier for safety, and additional fees may apply for multiple animal transport.
Do you require any documentation for pet transport?
We require current vaccination records and any relevant medical documentation, especially for veterinary appointments. For intercity travel, additional health certificates may be needed depending on the destination.
How much do your pet transportation services cost?
Pricing varies based on distance, duration, and specific service requirements. We offer competitive rates with transparent pricing and provide free quotes upon request with no obligation to book.
About Klass Wagen Portugal
Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
