LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances.
The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health has a positive customer experience.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
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Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
1,000
100%
+0.2
● Low
3.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.2▲ 0.2
12-month avg
4.0
All-time
3.7
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
2.8
48
Oct 24
4.0
83
Nov 24
3.8
54
Dec 24
4.1
66
Jan 25
4.1
82
Feb 25
4.2
64
Mar 25
4.1
92
Apr 25
3.7
51
May 25
3.8
63
Jun 25
4.2
78
Jul 25
4.1
74
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 386 positive reviews
Helpful support16%
61 mentions
Easy to use11%
43 mentions
Professionalism10%
38 mentions
Customer service9%
35 mentions
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
On “Helpful support” · Jul 31, 2025
Top complaintsof 108 negative reviews
Billing45%
49 mentions
Payment issues29%
31 mentions
Charges28%
30 mentions
Customer service23%
25 mentions
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
On “Billing” · Jul 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
They literally don’t take down crucial information
I have related information to these people at least 4x when I moved to a new state.
No one wrote down anything, and furthermore, did not notify me of their uselessness.
Mental health does not have a pause button.
And if the people picking up the phone are so incompetent as to suffer from a tragic inability to update a patient’s new info and MORE IMPORTANTLY, the list of medications, and then relay this information to insurance, need to find a job that requires very limited cognitive and motor processing skills.
This is unacceptable and dangerous.
I have called Lifestance a few times to literally repeat the same info, no changes, again and again.
Since May until July.
We like our therapist and that’s the only reason I’m giving any stars. I sent multiple messages to the office manager requesting they consider removing the lobby’s air fresheners. I explained the many detrimental health issues associated with their use. She has not acknowledged me. I printed out studies supporting the removal of these fresheners and our therapist handed this information to the office manager. She still didn’t respond. The front desk staff told me the issue not theirs. I messaged through the patient portal and have not been acknowledged. Each week, I bring my son with epilepsy and cerebral palsy into an environment that is neuro toxic. Lifestance continues to ignore my health concerns. Only a few days ago, the therapist asked the staff to remove the air fresheners, for which I am thankful, but the fact that the office manager and the patient portal readers have completely ignored my legitimate attempts at communication is wrong. They seem efficient in sending me reminders to pay them, but can’t seem to engage in a conversation with me.
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My virtual appointment was canceled after it started -- *without a refund*.
I logged in at session time, was asked to pay, completed the payment, and minutes later, the provider wrote about canceling. I asked for a refund and she said they'd refund it. They never did.
I contacted LifeStance Health about the cancelation and a refund. They never replied. No communication whatsoever and they charged my insurance and card.
In my experience, it was a money trap and I had to dispute with my bank to receive my refund. I wouldn't recommend them to anyone.
The Doctors are good. The app is the WORST. The customer service is marginal. Not even going to bother with specifics. Try and find a good doctor through your provider.
I’ve been a patient with LifeStance for a few years now. When I started I was extremely optimistic as my med provider seemed extremely personable and I felt like we clicked. I was also set up with a therapist who although very young seemed eager to help, kind and made me feel comfortable. These things quickly changed. My review will only be about my med provider experience.
After a few months, I was dropped by my med provider, she felt I had missed too many appointments. I took issue with this because #1 we disagreed on how many appointments I flat out “missed” versus rescheduled, or was unable to connect via LifeStances VSee app for telehealth appointments. #2, there was zero prior communication stating I was at risk of being dropped due to anything being wrong. But, c’est la vie. I was set up with another provider easy enough. This relationship never worked for me, simply because I was set up with the opposite sex, and I had a hard time opening up. This provider, I will say worked with me to the best of their ability and always made me feel seen. Quite some time in, I felt like I wasn’t progressing and requested to be transferred to a same sex provider. This ultimately was a huge mistake. I was connected with an elderly woman who simply wanted to know what I wanted prescribed. My meds remained pretty much the same as they were when I transferred, as I am not a professional in psychiatric medication and she was extremely unhelpful with making suggestions for anything new. I stayed with this provider for sometime trying to navigate proper dosages and such, until she dismissed me as a client for addressing a problem. I was being prescribed a medication that at low doses is used to help with sleep. At higher doses the medication can be extremely sedating, cause weight gain, and for me was causing a night binge eating disorder. Being able to sleep at night, is a huge problem for me, so this medication is extremely important to me. During our visit she asked me what she always did, “What are you on, and how many milligrams”. I gave her my answers. This particular medication I let her know I was experiencing side effects at previously prescribed doses, and specifically stated I would/could and was only taking a minimal dose. When she sent my medications to be filled at the pharmacy she purposefully sent this medication at double the milligrams I stated I was taking. Her reasoning was that I “seemed” to bounce between the two dosages. I filled the prescription with her comments in mind thinking I would be able to cut the medication in half. After picking up the medication, I learned it’s not a medication that can be cut in half. I reached out to her via the patient portal as instructed by LifeStance, only to receive a response stating that she would not call in another prescription because I filled the original one, and that I needed to make another appointment to discuss options. I thought this was unfair, as she, the experienced professional, should have known when prescribing the medication that it could not be taken at the dose I told her I was on. But, I followed her demands and tried to make an appointment; I couldn’t be seen for another 3 weeks. So I sent another message via the patient portal, expressing my frustration and concerns. It wasn’t my fault it was prescribed incorrectly. I should not have to suffer because of her mistake, I rely on this medication to help me sleep, not sleeping well for 3 weeks will be a nightmare. She responded a week later telling me she would be transferring me to another provider.
LifeStance sent me a text message asking me to call because my provider had made a referral for a new provider. I called and I was set up with one, given an appointment time, and sent intake forms. I also made a complaint regarding what had happened. Then the day before my appointment, I get a call from LifeStance telling me they have to cancel my appointment because the provider had suddenly become no longer a “match”. The agent wanted to offer “resources”, and informed me that I had plenty of medication to last me until I was able to be seen by another provider in a different clinic. I asked to be told why I was being dismissed from the clinic altogether, and was unable to get any answer other than “the provider is no longer a match” while in the phone.
LifeStance worked well for telehealth, but I cannot recommend their med providers, or the company as a whole. There is very poor communication, and no accountability.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances.
The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
