Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I wish I could give them 0 stars. A year ago I purchased a computer from them. They sent me an Apple that was 5 years older than advertised and worth almost nothing. The asked me to send it in for a replacement. Now they have my computer and my $1,000 and for six months they’ve been telling me to be patient and they will send a replacement. Scammers!
Great experience glad I found out about this site. In the future will definitely use this place to buy refurbished Apple techs!
This is a scandalous company. Bought a MacBook Pro m1 14inch through Back Market. Loop Mobile beign the seller. And this company had the audacity to send me the wrong charger. A mag 2 charger instead of a mag 3 charger. That was clearly on purpose. After just buying a laptop and excited about it. Super let down by the fact I was not able to charge it. I will be returning this laptop back. Buyer beware!
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I had to be patient and wait just cause I wasn’t sure when the case would arrive, but they were happy with the product and it was brand new & not used like the item I recently purchased from Amazon. So thank you & very happy with the purchase! ◡̈
Great experience, customer service were right on spot to provide an excellent service Thanks
Great delivery times and easy returns. Easy!
Great product
The communication was Excellent. Shipping was Fast. I purchased a refurbished Apple 7 watch. Price was very fair compared to new prices. The classification of Pristine was accurate. I like the requirement that buyer must sign to receive. I am very pleased with the entire transaction! I wish instructions were included.
I bought a iPhone 13 mini in excellent condition and it arrived beautifully with an original apple packed cable and 11 months of applecare already paid for. Fantastic deal, quick shipping. (I really appreciate that loop commits to using OEM parts, as some other marketplaces can be more unpredictable.)
I paid extra for a phone in "Pristine" condition. This did not apparently translate to the components of the phone as it came with only 85% battery life, the bare minimum they deliver without replacing the battery. This is a problem as the 2400 battery is already small for today's power demands. Neither of the phone numbers for customer service work and do not allow you to hold or wait. They just drop the call. To be fair, I did send an email ~24 hours ago and am waiting for a response from Loop. I will update my rating if my experience improves. **UPDATE : Updating review to 4 stars. After a few weeks of back-and forth, their CS did eventually work to find a replacement with better battery life. The exchange went well and I am happy with the new unit.
The problem is solved. Thanks to Gabriela. I'd love to share with you that they are responsible for the problem.
I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got: Emily L (Loop) Nov 14, 2023, 18:04 GMT+1 Thank you for reaching out. This order number is not associated with any Loop service Best of luck locating the correct Customer Service team. Best, Emily And here is the other message: Your message to has been blocked. See technical details below for more information. And then there is no information BELOW.
After dealing with other online retailers, Loop Mobile has shown service that I have not seen in any other company in recent times. A company that returns calls, accepts responsibility, delivers a valuable product timely and a great customer experience! I love my new watch!!! Thank You!
Service was prompt and fficient
Excellent communication & fast delivery. Thank you!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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