Deliver was on point
Deliver was on point

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
Deliver was on point
Saw you guys on Backmarket and noticed that your overall price was cheaper so I ordered. No dissatisfaction at all from me. The phone came as if it was brand new, charging port was spotless, no scratches or dents. At T-Mobile they confirmed the iPhone was real. Keep up the good work.
Easy to do business with
I really happy with delivery an my device the experience was great 👍
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Great Company!
it's a good place to get iPhones. but I would like to have more discount codes or offers
I have been trying to contact Loop Mobile continuously since I made the purchase of the phone, an iPhone SE. I have received NO response. I tried immediately to cancel the order, but that attempt was made too late so the phone arrived. Fine. Even so, I tried MANY TIMES to contact Loop Mobile to get you to send me a FedEx mailing label so. that I can send the phone back to you. I have received NO response from you. It is as if you do not have anyone in customer service. I do not want the phone that you sent to me. It is still in its original packaging. I am shocked at the horrible customer service.
Loop Mobile was selling a NEW iPhone Straight Talk 12 mini on Walmart website. Only problem was the phone was refurbished and NOT NEW. They never mentioned anywhere that they were selling refurbished items on Walmart's site. I bought a New phone and received a used phone. This must be an ongoing scam bc they offered a discount to keep the used phone. I purchased a new phone elsewhere for less than they charged for a used phone. They have tied up my money, delayed my getting a better deal and caused me inconvenience of having to return item to Walmart. Loop has been notified by Walmart on numerous occasions and is fully aware of the situation. Even after learning that the site says "new condition" they have yet to correct the page and continue selling refurbished phones. I made my purchase on 11/16/22 on Walmart.com, the phone was returned to Walmart the day after being received and out for return delivery via Fed Ex. I'm still waiting for my credit.
I thought I would maybe see the phone in a week. Well it came in 2 days as promised and it is a really nice looking phone I was able to purchase at a very fair price. Charger cable and block as well. Everything I need to switch over from my other phone quickly and easily.
If I could give them 0 stars I would. Hands down the worst customer services I have ever experienced. I bought a watch from them and it broke within months and when I contacted them, they had decided to give me a full refund to my original payment method. Instead, a replacement watch shows up a few days later without even informing me. When I reminded them that they told me they would give me a refund, they completely went back on their word because THEY made a mistake. That should not be my problem but because of their poor customer service, it is now my problem. Don’t waste your money on their poorly refurbished products and buy somewhere else.
I like this app very decent phone and it got delivered on time definitely will be buying another phone from this site again.
Loop failed to honor it's shipping timing promise. When I contacted customer service they did nothing about it.
Love it and it was in perfect condition
My order arrived with a dead battery which will not charge. Your customer service is almost impossible to reach. Extremely disappointed.
The product was ok but I didn’t like it. I have been trying to return since I’m in my 6th day with it I should be able to return. I try contacting them trough email but I still haven’t got a response
So a few days ago I was frustrated with not being able to receive my order number and lack of communication about shipping , but I did get my phone so far so good ! I wanted to take the time to say I am pleased with the phone it looks brand new and besides the lack of communication the speed of service is really good and the price was extremely fair. TY!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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