lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
Stay away from this company! Their photo looks different on their website because is made with a professional photographer then edited, and what you get in reality is a cheap material at an astronomical price! Not worth!
I mostly wear Lululemon on a daily basis and love their products. However, lately I have had issues with their online delivery and returns process. I've been waiting over 2 weeks for a return that they received on the 24th March and have been advised to wait up to another 3 weeks. They can take money instantly so I don't understand why it takes so long to return it. Really disappointed and won't be using their online shop in the future.
I went to lululemon to try on their jackets and I asked one of the lady’s to see if they could help me with sizing and she seemed very entitled and wasn’t inclined to help me, as if I was only delaying her day.
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I have been shopping regularly at Lululemon for the past 10 years, mostly online. I love the clothing and the brand, but the customer service team really aren't the best. They can unhelpful, sometimes unpleasant to talk to. I have had multiple issues with delayed refunds, missing parcels and delays in items being dispatched. I really wish customer service were better. It's a premium brand and I expect better customer service.
Poor experience in Guildford store today - no greeting, when I approached till I was told ‘you can’t return these’ I pointed out that they were full price and was told ‘I don’t think so’ (they were btw). No 10% from email signup honoured either. Why bother having shops if they are such a negative experience? Online only for me now….
I really like Lululemon. Buy a lot of it. Wear a lot of it. Have done for over a decade. I generally think their in-store customer service is brilliant but online customer service is mediocre. It also really grinds my gears that the Fast & Free 28” legging is never in stock. If it’s supply chain issues let those of us who’ve signed up for a notification when they restock know or just discontinue them so I can just go do my best to find something from a competing brand. Dislike being in limbo with no information. Otherwise they are great (though reeeaaally wish they would stop using fossil fuels in their supply chain - which is pretty reprehensible. Between that and the disappearing leggings, I’ve been scoping out competitors more and more).
The slowest delivery ever. I don’t know why you list it as deliver 3-5 working days when it’s clearly not the case. 4 days since I’ve placed my order and it’s not even in transit yet
Qualität der Waren sind immer grossartig, daher zahlt man den hohen Preis sehr gerne. Im Laden sind die waren aber nie aufgefüllt, gefällt einem die Farbe hat es nicht immer in der bestimmten Grösse, obwohl die Waren seit Jahren dieselben sind. Mega mühsam! Auf der Webseite herrscht Chaos - habe 2x bestellt (bestellen wollen), und musste dann retournieren, da gibt es keinen Retourenschein, man muss ganz mühsam die Zollpapier fürs Ausland zusammenkramen, warten, ausdrucken, und dann zur DPD Stelle bringen. Kundendienst ist meistens auf englisch, wenn man deswegen Kontakt haben muss. Für mich das letzte Mal, dass ich online bestellt habe. Wenn es halt im Laden die Sachen nicht gibt in meiner Grösse (small!) dann verkaufen sie halt nichts, marketingtechnisch ein riesen Reinfall.
Unbelievably painful returns process, and poor customer service. Tried to do an online return for some shorts I bought - kept getting an error message right at the end of the process, so eventually decided to use the online chat function. The guy was obviously dealing with multiple customers at once, and kept sending me the wrong messages relating to someone else's query. It took over 15 minutes of "chatting" to have the return processed. It shouldn't be that difficult in this day and age!
I ordered a More Miles City Backpack along with another Core Backpack back towards end of June 2022. The items arrived within the timeframe. Having used the MMCB for a few months, carrying a thin Dell laptop, the right shoulder strap had come off, hanging by a thread after October. That’s not really the quality we would expect from this brand. I had put the details on the online form with attached which I got an email to tell me to fill an another form. I have done another form, then I got an email to ask me for the same queries and photos by email. All this has taken over two weeks. And now no responses. Very disappointing, despite I do like their kit.
I LOVE your products but you are SO SLOW paying money back for returns …. You really could do better
I ordered a simple bag from lululemon. A week since my order they still haven’t delivered the item and are saying that the delivery company’s website must have been glitching and they won’t deliver on a Saturday. My delivery date was changed three time and lululemon can’t give me a reason. In 2022 this is unacceptable. I will not be using them again.
Quality of the clothing is definitely not worth the hundreds of pounds they are priced at. I have ordered 2 pieces so far but have sent back as quality is on par with primark. I have to purchase something as I have a gift card but wouldn’t recommend. Over priced and not good quality.
Lululemon need to get their act together with their customer service. I love the brand and I have spent over £5,000 with them this year as I find they have the best quality gear around but I now hesitate to buy from them as they have such bad customer service. They clearly don’t read emails correctly. You are dealing with a different person each email who gives different info from the previous person. They just cut and paste generic replies which don’t really fit your personal situation. I had to engage with multiple people, explaining the same point over and over to get them to take back a pair of defective leggings. I owned them for 5 minutes when I noticed the flaw yet was told the flaw was wear and tare! They need to take a page from Sweaty Betty’s customer service as they give first rate personal attention which gives you confidence to buy from them. I love you lululemon but senior management needs to sort out your customer service policies/SOP.
Online service is surprisingly bad . That side of their service is in need of updating . It seems that their system struggles with a house name if you haven’t got a street number . Maybe they are using an adapted Canadian system ? So I still await my purchase .
Very poor. Bought leggings from a store in London before lockdown. Went in to return them when stores opened, and was refused a refund. Said I could only exchange. Went back a week later when I had more time, to request a refund again. Same issue, told no, and given a giftcard as a ‘gesture of goodwill’. On speaking to customer services, it turns out the store were wrong! They should’ve refunded me as I was well within the dates. However they refuse to do anything to assist me, telling me I just go back into the store (for the THIRD) time to argue it out with them. Are you kidding me? Won’t ever shop here again. Incidentally I was returning the leggings because the quality is poor, compared to how they used to be years ago. Things have really gone downhill.
Don't buy! Sadly these leggings are quite awful. They slip down constantly when running, they've bobbled after a few washes and look years old really quickly. They only look good pottering about the house, but that's about it. I can't workout in them because they just fall down. Can't believe I spent £100 on these legging. I was hoping they'd be the best thing I ever bought :-(
Ordered 5 items mid November (so pre-Black Friday). Email received to say ordered had been accepted and I would be informed when dispatched. Great, until a couple of days later, when along comes a second email to say 3 of the 5 items I have purchased weren't actually available. A stock error for 1 item is possibly acceptable, though still not ideal, but for 3 items out of 5 it is certainly not acceptable. I can not understand in today's world of online shopping how their stock level system can be so appalling inaccurate. Of course, by the time I had been informed of their error some of the alternative items I would have purchased were sold out. Until Lululemon sort their system, avoid buying online, else you may end up disappointed.
Products are OK, pretty steep price point, but fine. The customer service is AWFUL. Two months, dozens of emails and about three mental breakdowns later, I still don't have a refund for a pair of faulty leggings. I don't have the leggings either! I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. Avoid if you can. As per all the other reviews here, they are clearly having major issues with their customer service. It's the opposite of help. Not sure why management aren't getting involved. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems.
There is clearly a huge issue with Lululemon at the moment. I have been a loyal customer for years and never before experienced any issues but my most recent experience has been very poor indeed. I placed an order, some time later was told one of the products was out of stock, and the other items simply never arrived. I contacted customer service today and apparently my order is lost in the warehouse! Not sure how that can happen but it has. They have processed my refund, though I’m not sure when the funds will hit my account. I returned another order weeks ago and am still waiting. It’s not good enough.
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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