Very expensive
Very expensive they should lower the prices

lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
Very expensive they should lower the prices
Order arrived pretty late but everything was good when it arrived!
Really expensive for the price and not worth it compared to what can be purchased from other brands with the exact same or higher quality
I purchased a pair of the City Sweat Joggers which on the website had a nice deep red colour. The shade that was delivered looks like a very different shade of red and is more of a pinkish colour. I'm not sure why it looks so different compared to the photo (I also took a screenshot but this product seems to have now disappeared from their website). I'm quite disappointed but I hate returning stuff so I'll end up keeping them. It also makes me reluctant to buy coloured goods from Lululemon as I think their photographer is editing their photos and changing the colours too much. This feels like false marketing in my opinion. The colour of the product in the picture looked fantastic and was a nice deep shade of red so it's a shame the actual product wasn't accurate to this. Apart from the colour the product is very comfortable and I would probably buy more products from them but only in the stores after seeing the products in person.
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Can't say anything about the online service, but the service in-store was just average. i understand on the day it seemed busy but expected a little better service from staff for the type of shop it is and the price you pay. love the clothes and the fit on my body compared to other brands though.
Convenient and stretchy material! However doesn't last long unfortunately :(
I bought a vest with a boob shelf from Lululemon because they claim to be a company that cares about sustainability, but clearly this is just empty words. A company which values sustainability doesn't waste resources producing rubbish that noone wants to throw in the package with every order. Unlike the other reviews at the moment I did get what I ordered, and it seems to be decent quality, but it's a long way from being worth the price tag.
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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