lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
I've placed 4 orders with them so far, all got delivered within a week. There was a quality issue with one of the jackets I ordered (sleeve button can't be closed). And I was sent the wrong item in another order (different shirt, different color). Their customer service was great and both issues got resolved quickly.
I ordered an item from Lululemon on May 3th and it was shipped May 5th. I was told it take 3-5 days. I also was able to track it, well my package has gotten to a certain location on May 7th and has not left that location since that day ,but each day I look at tracking it says “in transit” I contacted Lululemon and tried to chat, which I went on and I was told it takes about 50 minutes to get someone to chat, well it has been 6 hours and still no one came to chat. I also called the customer service number and was told it would take 20 to 40 minute wait. After 1 hours of waiting I hung up.Not so good customer service..
Leggings fit absolutely perfectly, can feel the higher quality than cheaper options but still feels pricey.
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I got a gift card at Christmas so ordered several orders to use up the gift card amount. Items are very expensive and sizing confusing as in US not UK. I found delivery to be fast though, ordered on 11.2.23 and delivery was here by 15.2.23. Returned one item to store with no issues. For second order, I returned one item to a UPS point on 25.2.23 and refund was issued by 1.3.23. I had a question for customer service and they replied same day.
Came back with a good solution when I needed to return some goods which shows they are a quality business. I would be careful about ordering in Ireland due to the complexity of returns.
I've bought several lululemon products with issue, but recently a t-shirt arrived with the security tag still attached. I returned the item promptly using their returns process, but it still took almost two months and around ten emails for lululemon to refund me the money. During this time customer service were polite and responsive, but I had to provide the same information multiple times, and received conflicting information from them and PayPal about what was causing the hold up. After everything was sorted they sent me a £50 gift card, which was completely unexpected and very generous.
Die Materialien sind großartig und rechtfertigen den Preis. Die Angaben zur Bestimmung der Größe sind sehr gut. Service Qualität kann ich nur bedingt beurteilen. Ich hab bisher fast alles von lululemon behalten.
Mostly quick delivery and free returns Had one issue a while ago when the string in leggings broke after one wash and customer service was awful they would not replace them as purchased in a shop I live no where near and wouldn’t allow me to post a return. But other than that had no issues and have ordered plenty more I now only order online, free delivery and returns. I would not purchase from a shop again as can’t get a refund if there’s any issues
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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