lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
Fast and easy ordering process, fast shipping time, great product. Second time I have shopped with Lululemon and they do not disappoint. My shorts were as per the website picture, the material is stretchy, comfy, but a little on the small side compared to Adidas. More along the sizing of Nike. But I would still recommended.
I love all of their clothes. It can be somewhat on the premium side but they look so good and the quality of the materials feel amazing.
''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated. Excellent service-highly recommend!" Mr K
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I needed to contact Lululemon Customer Service urgently and looked on trustpilot on their star rating, i was shocked to see a poor rating! And was concerned to contact them. Nevertheless I contacted them with a lot of hesitation surprisingly it was my best experience with Customer Service yet. The agent helped me through my concern patiently and with so much to give and with so much generosity, she helped me through my inquiry peacefully and treated me with an amazing manner. I don’t know why people have given them this rating! If i had the option to rate them a million stars I will and I’m sure if any of you don’t have a good experience it’s simply a misunderstanding and try contact them again and if that still does’t work than maybe they just need your bad feedback so they can improve in that area. I wish Lululemon the best success and they deserve to be the most successful! I congratulate them for having the best and mt favourite brand! I would be extremely proud if i was part of a team in such an amazing company. Best Wishes for all of you x (And never hesitate to buy or contact Lululemon because hopefully they will welcome you and treat your inquiry will all there effort like they did for me)
Reading the reviews of lululemon customer service bewilders me. I always visit the regents street branch and am met with smiles and helpful staff. Today however I felt I had to make a positive review for a lovely girl called Liv --based today 03/05/25 at the back of the store in the leggings section. I felt like an irritant customer as I had MANY requests for her to search on her tablet, in terms of colours/sizes. She was not only accommodating, but smiley, seemed genuine and made me feel at ease. liv was serving many people at a time, not all polite in my opinion but she met them with grace and patience. I work abroad so didn't have a card at hand...liv went above and beyond to go through the payment process attempt TWICE maybe THREE times (unsuccessfully--fault of my phone not her machine). Liv then thought to get me to purchase a gift card to complete the payment, leaving her station and taking me to a till with a smile. Saying "don't be silly it's fine I'm happy to help, I WILL make this happen for you". She was funny and lovely! Ordinarily I'd shop and leave but after the welcome I got from her I walked round the shop again and bought a second outfit! Please pass this on to Liv at regents street Oxford street!
I was recently a the Lululemon store in Canary Wharf. Georgia served me and was incredibly kind and helpful! She was patient and knowledgeable on the services and products. I cannot thank her enough!
Received an item which had an imperfection on the back. Messaged the live chat function and the advisor asked me to send in a photo. There was no issue in resolving this matter. The assistant arranged an exchange and provided a gift card as an apology. Amazing service and wouldn't hesitate in ordering again.
Received a pair of leggings with a stain, didn’t want to return them as I had a bra in a matching colour and my size in the leggings was sold out. Customer service let me keep them, gave me a full refund and also a £30 gift card. It’s very rare you receive such good customer service these days so I’m very impressed. Lulu you now have another loyal customer :)
The loveliest team (Covent Garden Sunday) and a big thank you to Daniel so kind I think the lady's name was Katy (Canadian accent!). The nicest two! I had the best fitting room experience with them and ended up leaving with an order of 2 pairs of the Groove Nulu Super-High-Rise Flared Pant. Thank you! x
Was very lucky to be bought 3 items from Lululemon for Christmas. One, a jacket, was too small, so we travelled to the Guildford Store to exchange it. All good except husband and daughter (who couldn't remember who had ordered it) could not find emailed receipt. Husband managed to show credit card statement and talked through which other items they had purchased to make up the amount. Yvetta was very patient and made the transaction to allow a larger jacket to be sent out to me. She was truly excellent and she deserves the 5 star review. Thank you!
HUGE thank you to Cesar! I bought something in a rush and was super worried that my order was to the wrong email address . Cesar not only chased it up for me and reassured that my email was in fact correct . He also resent the order confirmation. And was very helpful . Honestly 10/10 . Thank you so much ! 🙂
I was pleasantly surprised to receive excellent customer service at the Lululemon in Covent Garden. Noam, the girl in charge of fitting rooms, had incredible product knowledge from in store to online, best sellers and sizing! She has a real gift and an incredible ambassador. The manager quietly thanked all her staff, there was a special feeling of acceptance and gratitude!
Ich bin mega zufrieden mit dem Service und dem Kundensupport, alles super verlaufen, megaa
It was my first time at the store and the staff was really good and I went to get leggings and it was really nice cuz there was somebody in the back to make sure you have the right size and get what you want, the lady was really nice and made sure I was happy with the sizing and that it was comfortable
Purchased a pair of Groove leggings and the matching align top from the Lululemon x Peloton collection. The pants were incredibly long. I don’t live close to a Lululemon store, so I couldn’t have them tailored by Lululemon. I was given the option to use a tailor local to me for the alterations and Lululemon would reimburse! That in itself was amazing! Sadly, my local tailor messed up the alterations 😭😞 Lululemon, we’re so good… They refunded me the tailoring costs and refunded me the pants themselves allowing me to buy a new pair! There was questions asked, I just provided my receipts/proof of purchase and so on! The turn around time was so quick! Super efficient! It’s my first time shopping with Lululemon, you really do get what you pay for, great products, amazing customer service! I couldn’t recommend them enough! You’ve gained a customer for life! The only negative I have on Lululemon is the size conversion from US to UK! Wish the UK site was just UK sizing, it would make things so much easier!
after one poor online experience, I went into the store at Westfield in London. Super helpful and patient staff - this really builds brand loyalty
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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