Edmund gave helpful and constructive…
Edmund gave helpful and constructive advice. 🙏👍

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
Edmund gave helpful and constructive advice. 🙏👍
Edmond is the best! Very fast answer. 100% professional no trouble at all with sorting my problem. Was very helpful and comforting. Thank you again for your help Edmond!
Finally I had my mobile sim internet worked.Thank you to Sir edmond...good customer service.
Jeg skriver ang. en refusjon som jeg ble lovet fra Lycamobile. Jeg har vært kunde i flere år, men er nå lei. Jeg hadde et abonnement på 99 kr per mnd, som jeg valgte å kansellere før den nye abonnementsperioden startet. Siden jeg hadde betalt på forskudd. Siden på appen fungerer det ikke å kansellere på forhånd. Jeg avsluttet abonomentet før ny skulle begynne. Jeg fikk bekreftet at refusjonen skulle bli overført til min bankkonto innen 5–7 virkedager av kundeservice på mobilen. Jeg fikk beskjed å ikke bruke simkort før det ble avsluttet, noe som jeg ikke gjøre heller. Nå har det gått nesten fire uker, og jeg har fremdeles ikke mottatt pengene. Dette er svært skuffende. Jeg har forsøkt å kontakte kundeservice på telefonnummer 947 33 322 fra en annen operatør, men får dessverre ikke svar.
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Exelent help from Edmund in Lyca. Resolved a problem regarding internet data on my phone.
Thank you Edmond for helping me. Good customer service.
lyca mobile very good customer service when I spoke to Edmund on the phone.
I was in contact with Marianne from Customer Service and everything went OK, by e-mail, on the afternoon I will activate a package. I think this is a must to receive calls?
The customer support executive Edmond was knowledgeable, polite and solved the issue. Thumbs up
That was a perfect service by Edmond.
Connected with Edmond today for deactivating an auto bundle. He was very informative and helped me quickly. He is great with talking.
Var først usikker på om jeg kom til å få hjelpen jeg trengte men kontakten med kundeservice var topp og alt gikk som jeg ønsket!
I ordered a Lyca Smart XL SIM card over four weeks ago and paid 300 NOK for it. The SIM card has not arrived to this day. About two weeks after the order, I called customer service, and they promised to resend it. However, it still hasn’t arrived. Now, I can't even reach their customer service by phone. This experience has been incredibly frustrating, and I feel let down by the lack of accountability and proper support.
Very good customer service by Edmund, problem was solved, very helpfull and polite.
Last contact was on Oct 8th. Naveene said "Additionally, if you would like to request a refund, please let us know and I will assist you further with that as well." and then disappeared. I replied 8 days ago, 6 days ago, today and I've got no more answers. I'm truly disappointed!
Impossible to cancel subscription. For my trip through Norway, I was looking for a data plan to have mobile data, this for 1 month. After 29 days, money automatically went out of my bank account for the next month. I did not want this so called the company, here I was told that a refund was not possible for this. So through that same call i asked to cancel automatic continuation of the subscription. They did nothing. In the meantime, I have called 3 times and they told me it was going to get fixed. Not true! Needed this abbonement 1 month, paid 4 times in the meantime and I am just NOT being helped further. It has to stop. Sad that it has to go through this way.
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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