Very good experience
I chatted with Shai, ID number 30203. He/She was kind and helpful. He/she tried to guide me to resolve my problem. That was a good experience.

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
I chatted with Shai, ID number 30203. He/She was kind and helpful. He/she tried to guide me to resolve my problem. That was a good experience.
Very good experience! Had a chat with Lina, such a fast and super experience
Fast and effective response and solution from Lina.
Quick response to my chat enquiry, and Lina was very helpful in providing clear explanation of how my bundle and auto-renew worked. Just what I needed, and much better than hanging on the phone for ages.
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Yesterday I received a sim card that I bought online and this morning I woke up with a message informing me of the deactivation of the number. I was amazed. To understand the situation, I contacted Lyna from the Lycamobile chat service who reviewed the history of the number concerned to find that everything was fine and that my number was not deactivated in any way. Thank you Lyna for your proactivity!
Very unhappy with Lyca my new bank messed up my payment so i lost my deal no idea how this happened I moved banks in August but no payment was made in Sept why i dont know! I have to leave these people they are a complete nightmare Get cut off while speaking after waiting ages to get a human Today a week after i got my new sim i cant make a call at all after paying£1.95 for a month and accepting a new number that i do not want Please Bhuvana you are the best helper get me a refund and end my account with you today after several calls cant get help moving now. I am applying to a decent company now Its says i have no money so where has it gone Also i need a puk code for the number to be moved please Anyway i went to msn and took out a new Lyca contract only to find afterwards they say i cannot keep my number This to me is most important Why cant i keep it, moving from Lyca to Lyca Now i need to cancel and get a new provider and sim. But cannot find out how to cancel with them Can you move this review to Lyca mobile UK please It has got worse i cannot do as Bhuvana said spoken to 3 agents today none of then were able to help me I now want a refund and will go to a decent mobile company where the staff know the job Very frustrated! Now spoken to 5 customer service people last one was trying to help but we got cut off He was going to cancel for me Hanging on to speak to someone now as the person i spoke to could not answer my question Very very very annoyed with lycamobile Why cant i make a call after buying a monthly package its only a week old why ????? Still hanging on cant take this any longer. Ordering new sim with proper company now.
Really fast responses and clear information, I received all the help I needed thanks to Marianne.
Great customer care service from MS. JAENA 38627. Much appreciated and wonderful experience!
I bought a Lyca SIM online when I moved to Norway for school. I wasn't sure how to activate it at first, but then a shopkeeper showed me how. I sent the form to the Lyca Help Desk, and Marianne registered my SIM quickly and then explained how to activate the bundle I purchased too. Everything's working good now.
MS. JAENA 38627 helped me in a very polite and efective way I hope they can give me a proper solution because Ive been charged 5 times
Mr Aditya Ram was the best
I needed to reset my password and had great service from MS. JAENA 38627. Thank you.
I was wondering how to activate my data in my new Lyca chip. The service that Maria gave me was great, in less than 3 minutes I have solved my problem.
very helpful Miss. Rea
I contacted lyca customer service department regarding my query for porting my sim. MS. MARITES (38243) who handled my case was very helpful and professional while handling my query. She has given me proper resolution. It was great experience talking to her.
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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