I really appreciate for helping me to…
I really appreciate for helping me to manually set up my internet. Thank you very much MIguel.

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
I really appreciate for helping me to manually set up my internet. Thank you very much MIguel.
I had been struggling on my own for two days to set up an eSIM. I am visiting Norway for a few months, so I do not have a local ID card. Their website is OK, but didn't solve my problem. I finally managed to get through to a human on their helpline (option 6: "promotions"). Super friendly and effective agent (Romero). Thanks!
Thanks for guiding me to register my sim card to the website. Miguel was great and professional. Such a big help. 😊 Thank you very much Miguel
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I contacted to get my number transferred between Lyca SIM cards. MS. JAENA 38627 was incredibly helpful, clear, polite, and quick
They took money to switch from physical sim to e-sim although they said they would not. The functionality of switching from physical sim to e-sim that they offer on the online services web site does not work. So, I wrote to them about the matter. They did not reply quickly so, I also called them. They said I needed to buy a bundle with e-sim. Then they would move my number to this e-sim. In the meantime, they answered my mail similarly with addition of that they would return the amount paid for the bundle. Then I bought the least expensive bundle with e-sim. I called them, and they asked me to register the e-sim with the same information my current number is registered with. I did that, and they moved the number to this e-sim. However, when I asked for the refund for the unused bundle, they said that the bundle was activated and they could not do anything about this, and they could not return the amount paid for it. The customer-care just sucks. They have written that they would return. And then they wrote that they could not. They are all in the emails and the phone calls' records (if they do). They could simply check the mails and see that I was right. UPDATE: Finally they refunded. This first started on the 26th of January. They were able to finally refund this on the 21st of February. I would not have gone after this for almost one month if I was not promised a refund. I now set this as two stars (it was one). I still don't recommend them since they could make this process much much much easier and with less headache. I had to write this to here to make things happen.
I've lost my sim card I've tried to get it back non of the stuff help me but only one person MS. JAENA 38627 she helped me thank you so much you are my life saver ❤️
Thank You Miguel for guiding me how to register to the website. A very helpful & trust worthy guy! Greetings from a happy costumer!
Thank you Miguel for helping me to follow up my transfer w/my old number to my New Lyca sim card:)
Once you have received your sim card you can easily use the app or website to buy extra packages and credit. However my experience activating the sim wasn’t great and I was unable to register the initial package I purchased. Their customer support isn’t the best and even though I asked for a refund they seem unable to read my emails and keep responding that the package activation code had been sent. I guess 299 nok isn’t the worst to lose, but it does make me a little disappointed. During the release of their new app and website last month they also managed to cancel my auto renewal which left me without service till I figured our what was going on.
The worst of all... I purchased a black friday offer (esim+ 15gb bundle) on Sunday, November 26th and got the activation email with the QRcode. I did everything as said, and I got the message confirmation of my line, but still, I was unable to do call/text or use internet data. I called your helpline on Monday morning where they told me that an email would be send in 48h with an activation code for the bundle - this never arrived. I call Wednesday again and it’s still unsolved, and the girl told me that she would send the case to the supervisor and I would have to wait 48h again! It’s been 5 days already that I can’t call/text or use data on my phone. Today (Friday) I ask the cancellation of the deal and to get my money back and they told me I needed to wait 14 days. It's the worse mobile network I've ever deal with. Edit: I replied the trustpilot email but still have no answers back :/
Jeg bestilte en simkort og en mobilabonnement 2 måneder siden allerede og ventet på min Simkort...Jeg fikk ingen ting og når jeg ringer dem, de finner ikke min transaksjon. Så jeg betalte 199kr for ingen ting og de stoppet å svare på e-postene mine...
Nightmare to speak to. Tried to call the number just get a machine. Useless. Need a question answered. If you want to reply to me please provide a contact telephone number. Not an email. Just received my parcel from Lyca mobile, totally useless as I thought, sent me a sim and I ordered and Esim, 3 days later and still nothing of any use!. Waste of time and effort. One phone calll would have resolved all of this. Worse than Evri (Hermes) in my opinion and that's saying something. Trying to cancel order, no reply to any email, phone number they give is pointless. I would not use this company again if you paid me! Do no be lulled by the pointless contact email they have added to these comments, they just do not reply.
Thank you Marianne for the quick response and advise.
Very satisfied with the service from lyca mobile. I hard problems getting my mobile data to work after purchasing the esim. I emailed customer support and marianne responded to me and resolved my issue very promptly. Great service, thank you Marianne!
Needed help with mobile data not working properly on my foreign exchange student's phone. Went to a chat window and Henry (30212) had us fixed in a couple of minutes! They knew exactly what to do and gave perfect instructions. I'm used to not getting the right answers or it taking a long time. Not in this case! Great job and hats off to Henry.
The agent MS. JAENA 38627 was very helpful in understanding and solving my problem with Order my new sim. Jaswant
Lina was helpful on my request. And succinctly solved my concerned.
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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