Acee was my helper
Acee was my helper she was very helpful and easy to speak with helped me with my problems

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
Acee was my helper she was very helpful and easy to speak with helped me with my problems
Maria was very patient with my case and managed to help me.
Bilal gave super helpful advice today!
The agent MS. JAENA 38627 was very helpful in understanding and solving my problem with a bundle that I had purchased.
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I'm very pleased.
I had to register my sim card and do not have a norwegian ID yet so I could not do it online. Bilal Ahmad supported me in the chat and guided me to where I should send my information to register it and it was super fast and assertive. Thank you a lot!
Utrolig dårlig service. Ikke bli kunde av Lycamobile uansett hvilken hjelp du trenger får du aldri hjelp. Hvis du kontakter dem igjen etter kort tid ignorer de deg bare. Har hatt flere hendelser som ikke ble løst pga at jeg ble ignorert. Det verste kundeservice jeg har noen gang sett! Kommer aldri tilbake til den firmaet igjen.
Hi I've been talking to ( Lina ) customer service in lycamobil, she was : 1- Smart. 2- Fast. 3- Clear. 4- So understandable. 5- Smooth and easy chatting. 6- So serious. 7- So welcoming with customers. Thank you so much Lina Sincerely Muaammil Rashid
Very good customer service, the employee Jessica has resolved all my doubts with great attention
Greatly helpful and patient customer service by Sandra in helping to set up, install the data, call bundles and related process
The customer service Sandrais was lovely and patient. Every time using the service you can expect a certain answer. Although it's not a rapid solution all at once, it can be comforting for those who stumble upon problems.
Excelent help with chaning number
Great support from MS. JAENA 38627.
Hi!I am visiting Norway for two months and I bought a Lycamobile sim card yesterday in Bergen.They gave me the sim card for 0 norwegian krones and the person was very helpful.I wanted to use the line today and I was assisted by MS Jaena-38627.She was very kind and assisted me immediately and gave me the solution of my Internet issues because I didn't have the APN to have Internet.
Lina was quite helpful. She gave me very detailed answers to my queries. In the end, I wasn't left confused with more questions than answers. A delightful experience!
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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