The customer agent by MS
The customer agent by MS. MARITES 38243 was so helpful, cooperative and patient while clarifying my queries and resolving the situation

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
The customer agent by MS. MARITES 38243 was so helpful, cooperative and patient while clarifying my queries and resolving the situation
The customer agent by MS. MARITES 38243 was so helpful and employed all the design thinking skills to get to know the customer's problem or needs.
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After waiting around a month for what was supposed to be a same-day call back. Their support department called me today. I started by explaining that they’d already sent an email saying that they don’t have 5g in my area (despite selling me a 5g plan). He explained that he was going to fix it. The guy had no idea about my phone’s (iPhone 12) menu system! Eventually, when he told me to select the 5g option, I explained that 5g wasn’t even an option. He said he’d sort it and call me back in 10 minutes. That was hours ago. Lyca are relentless in using their clowns to waste as much customers’ time as possible. They are an absolute shambles of an organisation, no doubt starting at the top.
Seriously i wasnot expecting the help i got from lycamobile customer service. Good job MS. MARITES 38243.
Prompt and clear assistance from MS. MARITES (id 38243).
Excellent Service, Dear Ms Lovely, Thankyou for your great service, You were very helpful.
prompt assistance. problem resolved. good advice/tips. greatly appreciated
Great service Rj 30207
Thank you, Isaac, for clarifying my data bundle confusion. It was helpful.
Lycamobile support is great. They are very helpful and value customers problem and time.
Mariasosima ID 30051 customer assistant she was so brilliant and a very good to talk to and she help me I'm proud to come on Lycamobile to anyone
I had an issue with my sim, contacted them to chat they help swap my sim
Have a Lyca sim for years now! Good price and great service! And the customer service is always amazing!
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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