Satisfaite du matériel
Satisfaite du matériel, mais la date de réception n'a pas été respectée, délai trop long.

Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
Materiel Horeca receives a mix of reviews, reflecting both strong positives and significant concerns. Many customers appreciate the extensive selection of equipment available, noting that they can find everything needed for their establishments in one place.
The competitive pricing and high quality of products also receive commendations, with several reviewers highlighting the excellent customer service and responsiveness. However, there are notable complaints regarding order fulfillment, with some customers experiencing delays and lack of communication after placing orders. Issues with product quality have also been reported, including malfunctioning items and inadequate after-sales support. Overall, while many find value in the offerings, the inconsistencies in service and product reliability lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 575 | 100% | +1.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 4.7 | 31 |
| Dec 24 | 4.5 | 23 |
| Jan 25 | 4.8 | 32 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 1.0 | 12 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.6 | 19 |
| Jun 25 | 4.7 | 25 |
| Jul 25 | 3.2 | 6 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service client au top”
“Frigo en panne après 48H d'utilisation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.9 out of 5 (fair) | 1.3 out of 5 (poor) | −10% | 575 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: materiel-horeca.com is #5 of 5 on overall rating in this group. On value, Builders Emporium scores higher (5.0 vs 1.3).
500 reviews of materiel-horeca.com. Filter by what matters to you.
Satisfaite du matériel, mais la date de réception n'a pas été respectée, délai trop long.
Le tissus se froisse facilement et les boutons ne sont pas pression
Le mode d’emploi n’est pas clair, pas de schéma... pas de mode d’emploi en français. ( anglais..) Il faut comprendre que cette machine soit disant : sous vide/bain marie...n’est pas une machine sous vide, mais une machine pour le bain marie avec un thermostat et une minuterie à régler manuellement, mais pour le prix et la température à ne pas à surveiller, cela me convient.
Difficile d'être pleinement satisfaite car un article de ma commande était abîmé à la réception mais très bon SAV. Suivi rapide et efficace. J'attends le remplacement de l'article.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 36% are 1–2★.
Friteuse livrée sans la prise, c'est décevant, surtout en 380v
Soucis de livraison. Aucuns suivis de colis. Ma faute sur le matériel: Pas de découpe de poche. Achat en rouleaux beaucoup moins chère. Découpe par mes soins. L'obligation d'appuyer pour une mise sous vide satisfaisante est vraiment pénible. A ce prix, le nécessaire pour la mise sous vide des liquides devrait être d'actualité. L'appareil en lui même a l'air solide. A voir dans le temps.
Très bonne plateforme de vente . 2 mois d’attente pour une étagère et 2 percolateurs, sans prévenir avant le règlement , c’est moyen . Commander en début septembre et livraison fin novembre . A suivre donc pour les avis de qualité
Service et livraison excellente. Site Web compliqué, pas de critères de sélections suffisamment précis, le nombres de pièces par article au moment de la commende n'est pas précisé.
Commande reçue partiellement
Commandé le 20 août reçu le 4 septembre. Réponse reçue après 2 e-mails.
Accessoires notamment le fouet qui n'est pas adapté à la hauteur de la cuve.
Manque de nombreux produits plateau voilé et plateau ecaillé .
12 euros de livraison pour une commande arrivée deux semaine trop tard !!!!!
Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
This profile hasn't been claimed by the business owner.