Would give 0 stars if possible
Would give 0 stars if possible. Still waiting for a refund since 8th of October and all they do is just drag it on!!! Shocking customer service! Sort your bloody people out

Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
Would give 0 stars if possible. Still waiting for a refund since 8th of October and all they do is just drag it on!!! Shocking customer service! Sort your bloody people out
Avoid. Not capable of managing basic tasks related to my account. Customer service don't follow up on anything they promise.
Har 5 kort til vildtkamera med FRI MMS 🤔 som der står på deres hjemmeside. Men nej de lukker bare for mms’ser når de synes der bliver sendt for mange modtager ca. 5 for hver kamera om dagen. Har haft ringet flere gange til Den man kan kontakte via den mail de sender. Så skriv da hvor mange der må sendes i en måned. Ringede til kundeservice og snakkede med en sød ung Dame. JEG VED IKKE NOGET OM DETTE 😳 men ville få hende til at ringe dig op 😴😴 SIKKE NOGET SVINDEL LEBARA. 😡😡😡
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Since I’ve moved to lebara 3 weeks ago I have had only 1 weeks service,and I am now on to sim number 3. When you phone customer service you are wasting your time as every one of them will tell you something different ,I was told if I buy a sim then it would be easier than them sending one out,I declined as it was late at night and I am a disabled pensioner. This time when my sim went AGAIN I did go and buy one,I then called the call centre who said no this was no use and I would have to wait to get the sim sent out on a 2 day guarantee delivery,well we are now on day 3,still no sim ,so I went on the chat line and was told if I had my email address handy then they could do the change and make the good sim I bought as my number,but as my phone is not working I couldn’t do this as my email is on it. The guy on the chat line was very helpful this time,and said there must have been something wrong they wouldn’t make the sim live ,I said there was nothing wrong the lady on the customer services was just obstinate and unwilling to help,she even refused my request to talk to a manager I am dependant on my phone,being disabled,but they couldn’t care about that. The contract is cheap,but there should be some compensation scheme for people being let down by lebara.
Normaal gesproken redelijke gesprekken met de klantenservice gehad. Helaas is dit niet het geval geweest afgelopen woensdag. Meneer was erg sceptisch en geïrriteerd. Hij kon na het erbij halen van mijn gegevens geen antwoord geven op mijn vragen. Het ging over een nieuwe factuur, maar dat de maand van die factuur niet duidelijk was. Hij antwoorde eerst dat het maand augustus was en daarna september. Terwijl beide maanden al betaald zijn. Hij was tussendoor onverstaanbaar, kortaf en alles behalve behulpzaam. Als laatst hing hij gewoon op. Ik was al ontevreden over de manier hoe ze niet transparant waren over het jaarcontract. En het afgelopen gesprek bevestigd helemaal hoe Lebara tegenover hun klanten staan. Als mijn contract verlopen is ga ik nooit meer een abbonement nemen bij Lebara.
Wishing to move my number to Lebara from another company it is taking them over 2 weeks and still nothing. I was told by the store agency that it would only take a few days but they still charged me 5€ Contacted Lebara by phone and WhatsApp to be given a reference number. But still nothing. They have just said you have to wait. I know of 3 other people who are looking at moving to them but have given up as they seem to not care about getting new customers, so if that is the case for potential customers what are they like with existing customers. When I asked to speak to a manager I was told that was not possible so I guess “customer service” are a law unto themselves with no management structure. Will look for another company.
Customer Service is diabolical. Say they will sort the issue, then say they can’t and another department has to get involved and it will take up to a week. However this does not happen. When time lapsed and further contacted, I was given absolutely no explanation of process or how and if issues will be resolved. But again they’ll pass to another department and they will sort it, where again it will take up to a week. And guess what I’m still waiting. Also when contacting the online chat for an issue it is apparent they say one thing and then another clearly lying and being inconsistent…All which I’ve saved, screen shot and will take further action as this is a very unreliable company who do not solve issues and talk utter rubbish.
This is a very poor company, please don't use them if you rely on your phone for anything. Customer service never sort anything out. Everything is "it'll be 24 hours". I'm a dissabled man stuck in my house and without my phone I can't even order food or medication and they don't give a Dawn.
Data never worked on my phone after changing to a Lebara sim. Contacted customer service several times and went through the same procedure of changing the settings, which never worked. Said it would be escalated and that I would have a result in 48 hours. I heard nothing. Have cancelled the contract.
Misleading information on advertised on their website. Very clearly the package 7Gb becomes 12Gb, but only if you text 'Extra' before you upgrade your prepaid sim. While the conditions are hidden behind a small exclamation mark.. the conditions should be way better en more clear presented ont he website. False and misleading to sell something from what the conditions are vaguely hidden. Never Lebara for me again
Impossible to cancel the contract. This company is crap and very expensive, never use it. The customer service is worst than anything else I have ever seen.
I haven't been able to use WiFi calling since switching to Lebara. I've spoken to numerous customer support agents and been promised that they'll resolve the issue in the next 48 hours then within the next hour. Nothing happens. I've made a complaint and still no resolution after a week of contacting them every day. Very disappointed. Expected more as were rated highly on Money Saving Expert
Just passed my one year contract with them as well. I have wasted over two hours today downloading a class video- twice and not been able to complete the download! Am well within my data allowance, my bill is paid yet their connection is appalling! Bring it up with a rep and there is the usual run about of excuses, the best was a Lebara rep gritting his teeth and telling me they could not provide perfect service 24/7 inferring my expectations are too high. (Ever since Vodafone announced their merging with 3 Lebara's service has deteriorated to dire. Lebara can't sustain 4G connection and keeps dropping to H+.) Phone calls out suffer from so much static it is pointless using my smartphone for any important business conversations or even make doctor appointments. Customer service is usually pleasant but ineffectual in the longterm come resolving problems which is like putting a chocolate kettle on a hot stove to boil water. Avoid.
Jeg kan ikke sende SMS, selvom jeg har et 149 kr talekort, serie nummer: 6008377078 og taletid ellers virker ok. Det ER UALMINDELIGT FRUSTRENDE. Hvert forsøg bliver besvaret med: Trouble sending. Check options,(resend), som giver nul resultat. Kunde service gav ingen løsning. Hvad kan Lebara hjælpe med??? A.Møller
Natasha was great. I was going to jump ship but she has convinced me otherwise. Very competent and kind. . She deserves a pay rise and a promotion. Thank you Natasha. Julia
The WORST providers ever. Cheap but doesn’t work overseas. To resolve the data issue not working they just follow the same script of “turn it off and on” “check if data is on” etc. wasted an hour and forty minutes and my data still doesn’t work. They blamed the iPhone but yet my partner had the same issue with a non iPhone. Then they told me to just wait and see for 24 hours. Like that’s an option. Absolute joke of a provider and I will be changing immediately.
I have been with Lebara for over a decade; no issues but I was just using them as a phone provider. NOW, there are big issues as I no longer receive SMS messages from my bank, which is needed when making an online purchase. The bank says it's completely Lebara's fault and Lebara says it's the bank. Hmmmm. Will, unfortunately, have to change from Lebara to Orange. Not happy!!
Lebara's plans have worked brilliantly for us when we moved home recently and our BT landline connection wasn't working at all. During that whole time when we didn't know when we would be getting landline internet, we initially bought some extra data from Lebara, then subscribed to the Lebara unlimited data plan just for a month before switching back to a cheaper plan. It all worked extremely well. I love when companies make it just as easy to switch back to a cheaper plan as it is to upgrade to a more expensive plan. Many other companies make this a difficult as they possibly can.
Great network and customer support always available but not always knowing what they're talking about. Always no internet in the EU after manually having to change APN and other settings for each country which is why 2 stars only. I had three and didn't have to bother with changing settings for each country - it just worked in the EU but had to leave them because they introduced ridiculous £2 daily charges for those staying for extended periods of time outside the UK. Lebara calls work fine but forget about the Internet (got into many problems and extra costs because of failing internet when I need it most during my travels to the EU). Contacted customer support but my settings are exactly what they say. Then I hear to manually change network to Vodafone or Lebaba - both don't exist in Slovenia. Then am told it's because Lebara is a UK network hence it might not work in other countries - hey check out your home page - "Connect to the World at the best rates with Lebara" unless I get it wrong and you mean connect to the World from the UK only??! As far as I remember you advertised quite aggressively on Ryanair flights as a truly international network that works in the UK as well as World. 1 star for calls 1 star from customer support
Jeg har brugt Lebara i flere år og er meget tilfreds. Jeg bruger kun telefon (også til og i udland) og sms, sjældent data (kun til EasyPark og navigation). Service er dog et meget alvorlig problem, og man skal ikke røre ved noget! Jeg skulle ændre min e-mail adresse, og var uden telefon i to uger! Fornylig kunne jeg ikke logge-in. Telefonservice kan man glemme. Efter flere dage fandt jeg selv årsagen: min e-mail er anmeldt med udelukkende små bogstaver (og kommer også sådan frem på Lebaras log-in side), men da jeg prøvede med en stor bogstav i begyndelsen, virkede det pludselig!
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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