Don't choose Lebara
Don't choose Lebara. I did and I am constantly banging my head against a brick wall to ease the pain of switching to them. Now looking for a more reliable outfit.

Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
Don't choose Lebara. I did and I am constantly banging my head against a brick wall to ease the pain of switching to them. Now looking for a more reliable outfit.
jeg er lige gået over til Lebara og det fungerer bare perfekt
Absolute rubbish. Poor customer services. Constantly making mistakes. Very. Very disappointed
Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via folks to understand incoming calls from Vodafone, BT, EE, Lebara are working fine. Raising complaints since then almost daily & get a confident response - Issue will be resolved in 24 hours time. They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone & network umpteen number of times - hard luck - nothing resolved the issue. If you want crisp information of issue, please refer below for the complaint numbers given by your customer services team. CAS-1573873-H5L3B7 CAS-1581328-P7C0R6 Update 20-Dec-2023 ================ Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve. Update 05-Jan-2024 ================ Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business. Update 10-Jan-2024 ================ Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7. On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved. Wastage of time for both sides. Incompetent people. Customers - beware - you are at the mercy of fate !
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have had to spill my guts here because I know a complaint to Lebara won't do any good. I signed up for a MSE deal SIM never arrived. No explanation. When I called I was told it was due to a "technical reason" when I asked what the reason was i was told they had already said and jt was a technical reason. I'm sure we both knew it got cancelled because it was too good a deal. They then proceeded try and sell me a contract for double the price. But what really peed me off was the customer services lady played a game of hangup chicken because if she hung up I could fill a survey out on her. In the end she put me on endless hold to avoid it. Dirty tricks. I don't want to be all Inspector Calls and grass her up.
Contrary to most reviews on trustpilot, I have had no issues with Lebara. Sim arrived next day, popped it into an old phone and activated straight away by making a call. Got PAC number from old network, went to Lebara website, used help pages to guide me through porting. Just need Lebara temporary mobile number, PACcode and then choose a date for porting. Put new Sim in Phone and ported today with no issues. Advise to check mobile data settings on help file and edit those on phone to change from the Vodaphone network to Lebara.
Jeg har haft mobilabonnement hos Lebara i mange år og er helt tilfreds. God kundeservice og billige abonnementer. Fin dækning.
Hi, I recently went abroad to Spain(Costa brava) but while I was there I was unable to use any data on my iPhone 14 Pro. I contacted Lebara live chat on the Sunday 26th Nov 2023 & I was asked to change some settings on my phone & restart it. I did all this but was still unable to use data. I was asked to manually connect to Telefonica, but was unable to do this because it wasn’t an available network. The agent then rang me & asked me a few questions, but I still could not receive data. In the end I was told the problem would be passed to their technical dept & should be fixed in 3 days, which it wasn’t. I contacted Lebara live chat again on Thurs 30th Nov 2023 & had to go through a lot of what I had already done on the previous contact & still with no success. In the end I was told the problem would be escalated to a higher dept & would be fix in 24hrs or at worst 48hrs, which it wasn’t. When I returned to the uk, I contacted Lebara again through live chat to complain about the problem I had experienced. The agent apologised for this & offered me £5 compensation for the extreme inconvenience I had experienced. I declined this & asked for my complaint to be escalated to a more senior level. The agent said they will do this & I will receive a call later that day, which I didn’t nor to my knowledge did I receive a call anytime after that. Lebara seem to take great pride in saying how great a company they are & splashing WHICH logo’s all over their website, but unfortunately the experience I have received is nothing short of woeful. I was left without any data the whole time I was in Spain & still to this date, no explanation as to why they could not fix the problem. I now have no faith in Lebara being able to provide me with date while I’m abroad, which is essential for me as I keep all my holiday doc’s on my phone, so I will have to change provider before my next trip. I will say that while I’m in the UK I have not had a problem with Lebara, so have never had to contact their customer service. This has now been fixed by me simply suggesting swapping the SIM card.
Horrible company. Buy a new promo plan and want to switch your current number to it? Too sad they know they can make more money by forcing you to stay on your non-promo plan and preventing you from changing numbers within lebara just for profit. They use misleading tactics to get you to top up your balance thinking you can use the balance to pay for your current plan? Too sad, you're wrong the balance top-up is worth literally 50% of a normal plan renewal. Absolutely atrocious and horrible please just another carrier
Jeg er gentagende gange blevet ringet op af en med taletidskort fra Lebara, og vedkomne ligger røret på.
They are the most unprofessional and incompetent company I have ever worked with. They have sent me an empty SIM card, although I have paid 7€ for the offer (7 GB, unlimited calls, etc.) on their official website. Basically, I was unable to activate my SIM card so I conntacted them and they told me to go to the nearest shop to activate it. For activation I had to pay extra 5€ and then the guy told me that the card is empty (no saldo) and that I should pay for a new bono. After 15min talk to one of their agents, they promised me the refund, but I had to send them via WhatsApp the bill for 5€. When I did that I had to explain everything again to a new agent that said that right now their system is updating and she is unable to assist me. I am still waiting for them to finally do something! Unbelievable!
For the first time I was extremely disappointed with my Lebara plan. I purchased a 90-day plan on the website and the credits for the first month ran out much earlier than normal. To my surprise, the credits for the following months were blocked. Which is not explained in the application I purchased. I didn't imagine that my data would run out so quickly and that lebara would block the data. It doesn't make sense for me to have to buy adds on if I still have data. I'll buy more when all my data is gone. I am extremely dissatisfied and feel deceived.
Recent convert to Lebara and this was my first time in contacting CS @ Lebara. Needed to upgrade from my 5Gb deal to get more data. They quickly answered my question and I the arranged the new deal. As most of my data is listening to Spotify when out walking I do need a fair amount which has doubled recently. Very pleased with the new deal AND with the service by Customer Services. Glad I swapped to Lebara.
I stopped my contact and they are trying to take direct debit from my bank still. I can't see the invoice because I am not a customer but they are still using the direct debit. This is called stealing. When I contact with chat option the employees giving unrelated answers and then closing the conversation without me ending it.
Sim arrived as promised within 2 days. Tried 4 times to activate sim by phoning a friend, but kept getting 'cannot connect to mobile network'. 5th attempt succeded, by same thing happened when testing out sim on another friend. The message to activate the internet didn't work. Tried their messaging number, but got message ' cannot connect'. Tried their phone number but that terminates call. Tried email, but apparently it can take 5-7 working days and they wont accept termination via this method, only phone or chat. Chat is automated in response and when you request to speak to someone, nothing happens. I ended up having to leave wish to terminate via comment on chat on how to rate your chat experience. I will now have to contact my bank to issue me with a new debit card to prevent them taking any more money out of my account.
Fail to deal with complaints- the online chat commits to actions that never occur and they then ignore emails. These guys have defrauded but choose to ignore so you can’t refer to the ombudsman - a slimes corporate trick. Currently submitted a written complaint and two weeks passed so far without even a holding reply. Cowboys.
Four weeks after joining Lebara my phone still hasn’t been ported in. I cannot receive calls or text messages. I have complained several times to Lebara but their customer services just keep saying that it will be fixed tomorrow. Finally I emailed the CEO yesterday and received a grovelling apology. Lebara are a ‘jam tomorrow’ company who are not equipped to deal with customer complaints. Avoid at all costs.
Rubbish. Premium text not working and created the top-up to enable. Still not working so called customer service who told me I had not set it up When I made it clear I had, they checked again and said I had set it up but it may be a technical fault and told me to go on-line again and set up again. So, having accused me of not doing it, they then just told me to do it again. I dislike being told it’s my fault as a customer when it’s clearly not. Issue - they don’t seem to care.
if i could a minus star rating i would. ordering on line July 2023 was easy but any subsequent attempts to liase with customer services was and is hopeless. staff either do not understand or do not want to understand. taking two lots of payments from my bank account but would not explain why. talked over me and did not listen. raised a complaint which was never addressed. would not recommend to anyone. ok if you do not need any interaction with a human. this is a true and honest account from an ex Lebara customer changed to new provider Caveat Emptor (Buyer Beware)
Although changing to lebara was simple when I travelled to the EU I could never get Internet. Only time I did was when I was connected to WiFi. I complained when I got home, their response was that I was using my phone. I replied that I could only use it when connected to WiFi. No response. Been to EU again, changed the settings as the text said, still no internet/signal. First thing I did when I returned... changed to O2. Will never use lebara again, even if it was free.
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
This profile hasn't been claimed by the business owner.