Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
Jeg vil sige at det er noget af det værste jeg har oplevet med teleselskaber. De svarer ikke på mails , jeg er døv og kan ikke ringe, Jeg har opsagt et mobil internet, det reagerer de ikke på og fortsætter med at trække penge selvom jeg for længst er ophørt med at bruge deres simkort. Stop dog det firma. Noget af det værste man kan tænke sig
Very poor service. They say it uses the vodaphone network but data always defaults to 2G service. If you set the service provider to vodaphone, you get 4G, but as soon as you change masts when travelling it reverts to Lebara 2G service. I think it's a con. Customer service don't help, they just keep sending configuration messages that set it up for 2G services. You get what you pay for, and they don't give much.
Terrible company. I joined to get EU roaming. It has never worked in the EU. Despite months of contacting customer service who confirmed all my settings are correct. Customer Service is terrible; they can never understand or fix problems. I am paying for a service i never receive.
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For 2 consecutive weeks in Hull, the data connection of Lebara in Hull has been so bad.
I paid for SIM with plan online which has never arrived, it hasn't been solved when I mentioned then forgot all about it as I was working all the time. I use Lebara as my secondary phone just when I need to call abroad. I've had auto renewal OFF but today Lebara took money..renewed my plan! I chatted to customer service so let's see if the refund will reach my bank account! I mentioned never arrived SIM and lady on thw chat asked me for transaction ID it took me time to find it and she wanted to call. I said I can't talk before I'm awaiting important call...she called!!! Then was rude on the phone, interrupted me, didn't let me speak! I couldn't understand everything she was saying either!!! I cut the call because it was awful continued conversation sounding like angry bird telling me off pr something!!! She knew I was waiting for that call...she them called 4 more times even that I rejected!!! I had to block it. Awful company
Until recently I have praised Lebara for service, signal and ease of set up. I had the 6 month introductory offer from MSE and am now on the normal monthly tariff for 5Gb of data. However........ I was recently in Spain using my phone for "Roam like at home" as is advertised. When at home I'm usually using WiFi and home broadband, so my sim data usage rarely exceeds 2Gb per month. I received a text from Lebara in Spain telling me that because I was using more data than I usually use at home, they would start charging me. This was despite being well within my monthly allowance and just a few days away from my monthly refresh and top up. I phoned the helpline which was not easy to understand and was told that I'd been away from the UK longer with my phone than I'd been at home with it, which is completely wrong. The phone helpline was not able to help or sort the issue at all. I sent an email asking for clarification and used my phone sparingly. I received a receipt message for the email, but no reply within the specified number of days. I sent a reminder and still no reply. I bought £10 of top up credit in case there was any emergency to deal with, but then turned off my phone until I got back to the UK. Still no response from Lebara and a worry for anyone who thinks they'll be able to use their full data allowance while roaming. Extremely poor service.
Signed up for Lebara SIM via a MoneySavingExpert special offer. The deal was you would receive a £40 Amazon voucher after 6 months. I am now 9 months in and no voucher despite having chased 5 times. Each time I am told I will receive voucher within 7 days via email, which never happens. I am promised callbacks which never happen. I am told my case is being prioritised which never happens. One customer service agent let slip that this a major issue for Lebara customers since they handed the management of the voucher scheme over to a "cloud" voucher agency, whatever that means! I have been told there is is a big backlog. Their customer service make promises they don't stick to - "I promise you won't have to chase again", "I promise you'll receive your voucher within 7 days" blah, blah, blah. Absolutely appalling customer service. I will take this up with MSE, as they need to know that people who have used their special offers are being ripped off and I shall be reporting Lebara to Trading Standards for false advertising.
Jeg har nu ventet i en måned på, at modtage mine 2 nye sim kort, hvor lebara har flyttet mine nummerer fra et andet selskab. Nummerere er flyttet og har derfor måtte købe taletidskort for at kunne ringe og hver gang jeg ringer, siger de, at de sender nogle nye igen.Ingen stjerner her fra og meget dårlig kunde service.👎👎👎
Umulig at komme i kontakt med. Har en udestående mail fra 21/11-2023 vedr. pludselig dårlig dækning samt en anden fra 24/1-2024 vedr. opsigelse af abonnement. Hver gang jeg rykker for svar, kommer autosvar at det kan tage op til 48 timer. Elendig "kundeservice". Virkelig dårlig!!! Når det kører, er de i princippet flinke nok. Utroligt langsomme, men dog flinke. Men når man opsiger sit abonnement og vil have sit tilgodehavende, er der tavshed og ligegyldighed!!!! Når man ringer, vil de straks se på de to udestående mails, men de falder dog straks tilbage i ligegyldighed og tavshed. Snork zzzzzzz
Fine if you want a cheap SIM. But don't be fooled by the offer of vouchers and cashback. I signed up with the offer of a £40 Amazon voucher that would arrive after 6 months. It never did. I referred a friend with the offer of a £50 referral fee, once again there has been no payment. I've contacted them a couple of times but have been ignored on both occasions. Like I say, phone signal is fine, tariff is cheap. But all of the fake offers leave a sour taste and I'll leave as soon as I find an equally cheap SIM because of all of this. UPDATE: I've now received the Amazon voucher and have been emailed confirming that I'll be receiving £20 of the £50 referral fee (advertised as up to £50). Despite the person going for the more expensive SIM. So feel a bit better about the whole experience, so I'll give an extra syar
I cancelled the one-month SIM within the time limit. Notwithstanding, they still took another month's debit from my account. So a week after unauthorised withdrawal, rang the Lebara Contact No., they assured me that my bank account would be credited (had formerly been given a PAC code and STAC code, in order to cancel). One month on, have still not received a refund. Spoke to the 'online chat' today, they lied and said that my account had been credited in January. It had not. They told me to raise the issue with my bank .... why? when they are at fault. After questions that they could not answer, they cancelled the call. Totally disgusted. On another note, why do you need my email password?
Lebara mobile is worth getting kicked out of Australia. Telecom Ombudsman must step in.
Internet connection is very poor.
I broke my Lebara SIM card while I was trying to insert into my modem. When I ordered the SIM card I paid $20 for the broadband zand axtivated it. I rang to request to a request a new SIM. I spoke to a lady that was good at speaking English. I contacted them on Monday. They asked asked me questions that were irrelevant. As the days progressed it has become obvious that the SIM card has not been sent but I am still paying broken activated SIM. I have a requested a refund and they sent me an email if the case was resolved. They slow to respond to emails and seem slow to comprehend messages.
De bliver ved med at trække penge på min konto.... det er virkelig for meget.. det er 2200 kr de i alt har trukket på en måned.. hva helved sker der... 200 kr 200 kr 200 kr osv... I alt 2200, alt kørte ellers som det skulle i lang tid... men nu.... stjæler de penge fra en på den måde... hvis ikke jeg får de penge tilbage, ja så ender det med jeg politi anmelder dem...
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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