Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
Received an email stating that I had 1000 free minutes added to my phone. However, these did not show up either on my phone or my account. Contacted Lebara support (Kunal More) who very quickly resolved the issue in a friendly and courteous manner. First class service. 👍😊
Used to be great network then suddenly (like others are saying) it dropped to TERRIBLE. Its taken me nearly three hours to change network providers due to the network bring do poor. Its constantly crossed off on network. Terrible. Don't bother leaving a comment lebara about how you are so sorry and you can't help. I have already left. Can't wait to get my new provider SIM ...
Very poor company only wants your money U will not make calls or use data As no service All are emergency calls only if u are lucky Save your money Go elsewhere
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I stupidly signed up for this deal. The SIM did not work so I took the SIM out and "tried" to cancel the contract. I still have not had confirmation of this and was basically called a liar as they told me the mobile number was ringing out (how could it be the SIM was in my hand? I was also very suspicious as the asked me "security" questions about being out of the country!!! also when I downloaded the Lebara App I started to get spurious Indian message....I do not believe my data is safe with this dodgy company.
I gave a poor review back in June after having problems buying 2 new sim cards. After posting I received a phone call asking me to further explain the problems. They apologised and said they would credit my next months fee. 2 months have passed and nothing. I have sent a number of e-mails - all ignored. After this review , another phone call. Turns out they do not monitor Lebara e-mail, have to use 'care' prefix . Again apologised and compensated me with 1 months fee.
Der står på deres hjemmeside at LEBARA virker i hele EU. Det gør det ikke. Der er en GRØN V ud for EU Kroatien har været en del af EU siden 2014 MEN jeg har lige været i Kroatien og var helt at jeg ikke havde fået min kone over i LIBARA som var min mening. Så hendes mobil virkede MVH John Kristensen
I cannot give more! Every month I have something extra on my invoice. I called Lebara, and he said that he will not answer me, because I called them a lot!!!! I just call them once last month and they forced me to accept that I called to USA, which I have never done that. and it was the second time that I called them to find out what is going on and they refused answering me. Having Lebar is the true meaning of throwing away your money from the window. Be careful not to be fooled by Lebara promotions.
Kan ikke give mere. Penge ud af vinduet. Snyder dig.for anden gang Købt for 100kr, som de enten stjæler eller de forsvinder ud i en fiktiv lomme. Vil du risikerer svindel så støt dem endelig.
My lebera sim stopped working in the uk, not registered on network. did cancel my montly payment the reactivated credit later i nthe monthly. before i notice anything lebera had charged me 15 euro in 3 days with no acknowledgment by text message despite been a phone provider. poor service.
Since when did we agree to be traced by Lebara, the other day I logged into my Lebara and within a couple of seconds I got an email that someone logged in to my account from this IP address and this address. Looks like Lebara decided to locate the clients without their written consent. I GUESS IT IS TIME TO TAKE LEGAL MATTERS AGAINST LEBARA DUE TO PRIVACY BRIDGING. My advise to all fellow users is to always switch on VPN before you log in to mylebara. This way you will not be traced and still be able to check your phone usage.
Der var ingen hjælp, at hente ved kundeservice. Jeg sagde, at jeg havde svært ved, at finde ud af, at få et ekstra nr. Dertil blev der bare sagt nåh...... jeg sagde til hende, så måtte jeg finde et andet selvskab som kunne hjælpe mig igennem, dertil blev der blot sagt, ja
Hvis jeg kunne sende 0000 stjerner , gjorde vi det. Vi befinder os i Usa - endeligt kan vi besøge vores søn i San Francisco - efter lang nedlukning, men ….. vores mobiler virker overhovedet IKKE - kan ikke sende eller modtage sms og vi kan heller ikke modtage opkald eller ringe. Det er en meget uheldig situation, og vi har haft Lebara i ca 10 år og brugt vores mobiler alle de mange gange vi har været i USA eller andre steder. Kundeservice giver en sludder for en sladder. Tænk jer godt om,hvis I vil,bruge Lebara. Lebara er kendt for at tilbyde telefonopkald tværs af grænser. Vi har været her i San Fran i en uge, og vi har haft daglig kontakt med Lebara. Købte et amerikansk simkort for at kontakte Lebara telefonisk. 🤬😡🤯
I have an iPhone 12pro max. My wife an iPhone11 pro max. Both phones worked in the EU last summer using O2 network. This year we travelled (camper van for 74 days) in the EU with Lebara sims blagged by MSE. In summary: both phones always had Edge (limited to email only - no internet). NL and Germany no probs. CZ both only Edge - nowhere any 3G or 4G. France (we visited three times) wife's phone ok, mine intermittent - after being there for three weeks I got welcome to France message and had 3G for a few days. Tried swapping sims but same problem. Italy and Spain - wife's ok in some areas mine not at all. Austria both ok It seems there is problem with iPhone 12 and 13 models with Vodafone (and other networks - much on internet re this). My research revealed that Lebara only ever used the Vodafone network. I installed eSims on my devices to access internet and they worked fine by using best available network. I contacted Apple who ran tests on my phone and found no problems - they claimed no knowledge of the many similar problems documented on internet. I contacted Lebara several times and they said they would fix it and ring back within the hour - I'm still waiting for their return calls.
ikke til at stole på fik lukket Internet efter en Uge .ikke noget med en fri måned.og Pengene er også hevet ok.fik i Dag Pengene tilbage. giver en Sterne til.
I bought a sim for international calls and I top it up but it doesn't work. I tried to call the customer services but no one answered. Very bad network, please avoid it
Meget underligt at høre sætningen “Jeg kan ikke hjælpe dig” derefter at få røret smidt på i hovedet på en, af en “kundeservice” medarbejder. En simpel nummerflytning har taget 2 måneder, med medarbejdere der siger noget forskelligt, for til sidst at få afvide at det ikke kan lykkedes, og at de ikke kan hjælpe. Bizart at man ikke vil hjælpe en Telia kunde flytte nummer til jer!
I have moved few numbers from telenor to here which is big mistake in life. Today suppose to get all moved but none of the sim cards working. No proper setup. If you thinking to move number then be ready to loose your number or spend few days to get your number back.
ARNAQUE LEBARA - VOL AU RECHARGEMENT DE FORFAIT J'ai acheté une carte LEBARA de 15€ chez AUCHAN en l'utilisant sur 1mois d'internet. Au moment du rechargement sur le numéro de portable de cette même carte j'ai voulu prendre un forfait à 20€. LEBARA a prélevé cette somme (mail à l'appui) mais aucun rechargement n'a été effectué. J'ai contacté leurs conseillers ils m'ont dit que j'avais utilisé mon forfait le soir même alors que je n'ai rien utilisé du tout. Comment 20€ d'internet peuvent-ils disparaitre en 30 minutes alors que mon forfait à 15€ m'a duré 1 mois. Grâce à dieu je suis maintenant chez REGLO MOBILE pour 9.95€/mois j'ai 50Go. FUYEZ LEBARA ce sont des voleurs !!!
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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