Happy customer
Reviews are accurate, all good, quick delivery. Genuine product great price.

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Reviews are accurate, all good, quick delivery. Genuine product great price.
It's still early days with the phone so never know it might go wrong after this 😅 touch wood it don't 😅. But overall been amazing so far, man was lovely when spoke over the phone, mobile arrived in couple of days and not only looks amazing but seems to be working as it should!!!
Super fast delivery phone was excellent
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Phone arrive and was it brilliant condition I think the phone should of come automatically with a plug tho but part from that great service
I was sent a Google pixel 8 that had clearly not been tested, it could not recognise any wifi signal and could not transfer data from my broken Pixel 7 that I am still having to use with glass splinters coming out of screen because you sent a phone that does not work. You do not reply to emails and I was fully intending to give a good review if you would have contacted me to say that you had received the phone back, yet tracking said you received 3 days ago, or had contacted me about refund, which you haven't. Will never use you again. I had agreed to not give a review at all but you are now non stop emailing me asking for a review so here it is. Edit:14/4/20205 I have today reveived a full refund via paypal dispute as well as an email from seller asking me to remove this review and requesting that they can send another phone. This was not originally offered and I have now brought a brand new phone instead.
I bought a refurbished phone in excellent condition. It exceeded my expectations! It's perfect! Battery, screen, applications, speed in perfect condition. Fast shipping. Very good prices for all budgets. Thank you! I recommend with all confidence.
Not used this company before so was a little wary for an expensive purchase. Service from start to finsh was great and product arrived when they stated. Would use again.
I placed an order for a foldable Type-C 20W charger. The item was neatly packaged and delivered by Royal Mail, just as they confirmed. I’m impressed so far. If they keep up these standards, I’ll definitely consider buying something more substantial in the future — and not forgetting, the product is doing a great job, just as it should. Their customer support is 10/10 — polite and straight to the point. That’s exactly what we need as customers.
Fast efficient service. Easy to use website.
I didn't recurve my parcel
I had an issue with my delivery date,was advised that because I ordered my device after 15.00hrs on a Friday that there was no next day delivery till the next working day. My device arrived on time after the next working day. Happy with device and customer service.
Easy to use website, overnight delivery and the phone was spot on, exactly as described. Perfect experience 😊
Delivery excellent, After sales contact after finding a fault proved excellent, and replacing faulty phone with a replacement (Was offered a full refund) excellent. This is a company that I can thoroughly recommend.
Good service and on time delivery
Quick delivery
No issues at all, product was as described and arrived quickly
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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