Value for money
Value for money

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Value for money
So polite and very helpfull and very friendly service
Selling my phone was smooth. They sent a postage stamp and kept me informed in every step of the way.
Great company with amazing customer service. I’d highly recommend selling your phone with them.
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The delivery company you used is more the culprit than mobile direct. My phone was supposed to be delivered twice as the first time the delivery driver never came anywhere near my property and made up some story that recipient didn't have code so parcel was sent back to depot. I was informed it would be delivered 2 days later, the parcel was delivered on time however it was definitely not a mobile phone it was a Dewalt power tool. The sticker with my name and address had been put over the top of another label address to someone further down Swindon Road. I have had nothing but adverse reaction from delivery company . This has caused me so much stress as I am a carer for an 85 year old lady , I desperately need a new phone for my work now I'm £200 out of pocket stressed to the max and still have no phone. Very happy to say that after 4 days Mobile Direct got it all sorted and I now have my phone. Well done Mobile Direct.
Quick delivery. Phone was in brand new condition.
Offer was reduced by £50 sighting scratches on screen. When I sent the phone there were none but I don’t have any pics to prove They sent me pics of scratches but it was an Apple swap over phone with 21 battery cycles and in absolutely pristine condition. Lesson learnt to take video and pic before sending to any of these recycle companies
Not helpful service at all . DPD lost my phone and they are saying mobile direct haven’t contacted us about your lost phone . I am without phone from 7 days
Easy to deal with. Quick turnaround on phone assessment and payment. Will use again in future
Hassle free. Will recommend.
Phone came within 2 days. Phone works amazing, looks basically new. Only problem is a small defect on the bottom of the phone but it’s rarely noticeable. Highly recommend.
Great service picked the phone i wanted paid As promised next day delivery 1st class may I add Will definitely use this company again
Can't fault it quality iphone at decent price
I recently placed an order for AirPods Generation 2 and somehow changed my mind later and returned them. The process was smooth and I highly appreciate the goodwill gesture of taking their customers feedback positively and prompt response and service towards customers.
Really great customer service from these guys. I called them as I didn't get my confirmation email after an order and the man was incredibly helpful. Then phone came as described. Not a scratch on it, battery life seems great too. I'd definitely use them again
Fast, efficient and realistic price offered for phone and its condition.
Got a valuation online to sell my phone, got a really good price comparing to others. Brilliant and really quick service. After they done the inspection price was very slightly different then what was offered online. But that is totally understandable due to the conditions of the phone. Without a doubt best service ever, no complaints at all.
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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