Phone was box was damaged on arrival
Phone was box was damaged on arrival

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Phone was box was damaged on arrival
Absolutely excellent service the iPad I ordered was refurbished it looked brand new packaged well it was delivered the next day there is not bad thing I can say apart from it’s a 10 from me ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Ordered an iPhone mini for our son and it was delivered the next day, in excellent condition, with 100% battery life. Highly recommended.
Great from start to finish
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Phone arrived within 3 days excellent condition would definitely use this company again.
Absolutely excellent service ordered the iPad Air yesterday delivered today packaged really well perfect condition looks like new cannot fault this company I would 100% recommend it ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Great service and great prices I will use again!
Efficient company in every way .
Good happy with it and the service
Phones arrived when said it would
Fast delivery my boy going to like his new samsung s22 for his birthday really nice fone in good condition 5star
Phone came in excellent condition. Would definitely use again.
so, we bought for our teen iphone 14 and its a immaculate condition! He is so happy to use this iphone 14 for this price. Fast delivery! and good package. We definitely buy again from Mobile direct!
The phone looks brand new and I got it less than 24hrs of placing my order which was brilliant. I would recommend Mobile Direct to all my friends, great selection of phones to choose from for any type of budget.
I bought a phone and was surprised to see it wasn’t in the original packaging. It was a USED phone, even though the product page didn’t explicitly say USED or REFURBISHED. There were hints in the small print that I missed, but it really wasn’t explicit. The phone was good quality for a used phone though.
Really pleased with my AirPods Pro 2 purchase from Mobile Direct- amazing value and only wish I purchased them sooner, they had them for the same price on EE but it was a hassle trying to buy them as an existing customer for some reason. With Mobile Direct the process was really easy and they have a range of payment options, which is what I wanted so I could pay via PayPal. They are excellent earbuds and I’m very impressed with the noise cancellation, which was even better than I hoped for. They work brilliantly. I ordered brand new and apart from a few very minor marks on the external box, everything was packaged very well and securely. They were dispatched quickly, but as I ordered on a Friday afternoon they weren’t going to arrive via DPD until Monday. I also had to reschedule so just got them today (Wednesday) but I wasn’t in a hurry and they did dispatch them quickly. Overall I’m very pleased with my purchase with Mobile Direct and will be happy to purchase from them again in future - hopefully they will keep these good prices!
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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