Apple pencil
Great product. Super fast delivery. Would highly recommend.

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Amazing company… quick easy with a good price
Excellent service. Quick at responding to any issues. Recommend this company if you are looking for a refurbished phone , great quality also
Super quick delivery and item was exactly as described. Very helpful with any questions I had. Highly recommend.
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Great service quick and reliable
Dead easy to find a decent reconditioned phone Good prices Paid with clearly Quickly sorted and fast delivery Absolutely no issues
Very good price, fast delivery, delivered when promised.
Traded in two phones with this company, phones were not quite excellent condition, so I was made an offer of around 10% less than the initial quote. This was more than the very good condition offer so I was happy. This offer was still more than other companies were offering for excellent condition phones. Payment was instantly sent to my bank account when I accepted their offer.
Very pleased with my purchase. Excellent condition & no complaints so far.
The phone arrived the next day, it's brilliant it looks new, thank you
Delivered very quick. Wanna order here again. Packaging was excellent
Send out damaged phones 6777 order number. They refunded but not the correct amount they still owe me £15. Don't use they scammers
I have had very good communication with this firm and the offer they gave me for my iPhone 14 Plus was very reasonable. How ever 8 have since decided to keep my phone for a bit. I will though come back here when I decide to to change my phone. Please don’t be out of my some of the bad reviews. They are only a minority from what I can tell they are a good company.
Swift delivery, ipad was exactly as described and a great price.
After ordering 3 firesticks from this company, I’ve realised I got sent the American plugs. I requested a refund which took a week for a response and having to use every available option: WhatsApp email and telephone After finally getting a return address I was then told all three items were opened/ unsealed. However, Only one of the items were opened and now I’m getting a percentage off my returns as they believe all three items were opened when only one was opened which made me Realise I was sent American style fire sticks . You people are scammers.
The phone arrived within a few days, condition as described. All good
An absolutely fantastic experience dealing with Mobile Direct. The price offered for my phone was the highest and the whole process was completed lightning fast. They didn't try to quibble about the price when they got the phone and the communication was excellent. Very impressed!
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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