Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
Mr. Delivery receives a significant amount of criticism from customers, with many expressing frustration over food quality and delivery issues.
Reviewers frequently report problems such as incorrect orders, cold food, and drivers failing to deliver to the correct address. The customer service is often described as unhelpful and rude, with complaints about long wait times and unresponsive support. Despite these issues, some customers do highlight positive experiences, praising the speed of delivery and the service provided by individual drivers. However, the overwhelming sentiment reflects dissatisfaction, particularly regarding the handling of orders and the overall reliability of the service. Overall, Mr. Delivery struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 148 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 148 most recent reviews.
“After having a bad online order not delivered yet my money ws deducted from my account, spoke to several consultants...”
“I find it very inconveniencing that 1 should call you on watsap call do deliver your food and the customer service ag...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 148 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Mr. Delivery is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
148 reviews of Mr. Delivery. Filter by what matters to you.
Waited for food to arrive for 1h30 mins. When I call to find out what the delay is, they say the order was cancelled because the restaurant (RocoMamas Kenilworth) took too long. No communication from restaurant or Mr D. What poor service.
This is the second time Mr Delivery has sent their driver to the wrong address and then just canceled my order! I live in a security complex within an estate so there is no street name or number, but the Mr D app does not accept that as a location so I had to add the street that runs in front of the estate as a street and then the app took my apartment number as the street number so now the drivers keep drive up and down that street eventually giving up and then Mr D cancels my order!! Fix you location input settings on your app or stop doing business because this is unacceptable!!
I ordered on the app and gave a landline for an alternative number, I waited because my cell number was flat and on the charger. My order never came and when my phone was charged I saw missed calls, and no one ever phoned the alternative number. The order was cancelled and I was promised a 50% refund... that is day light robbery to me. Why ask for your alternative number if it will not be used.
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Utter thieves robbing us of our money!
Website VERY USER UNFRIENDLY!!!! THEY NEED TO SIMPLIFY THEIR ONLINE ORDERING!!!! I WANTED TO ORDER NANDOS CHICKEN STRIPS AND RICE. I COULD NOT FIND IT!!! SEARCHED FOR 30 MINS.. COULD NOT ORDER?!!!!!
There should be an option to give feedback without having to give the restaurant a low rating for general feedback. Have a phone number that you can be contacted on immediately. Turn around time to attend to complaints is too long. Stop asking for more details when details have been given already
Poor service and communicarion, well no communication from mr Delivery. After they asked me to send the photos of my order that was wrong and my chicken that was eaten (atleast they gave me the bones) they don't reply to emails trying to call the call centre they just hang up the phones when calling. If i could i would not eaven give 1 star to this useless company Waiting for 2 days now
We orders food from Kakao in Sunwdpark. We received our delivery and the food was all over. Not in the containers anymore spilled all over and the driver couldn't give a s#@%t just I'm sorry. This is really not even eatable. Will never use Mr Deliver again. 🤬😠😡
People using Mr delivery please be careful when placing an order with them. They cancelled the order after deducting the money from my account and never refunded it. This is deliberate robbery. Do not order from Mr D and pay with your card. Rather ensure you pay it in cash when the order arrive. Uber eats has never had this issue. My neighbour exactly the same happened to her. This is disgusting and it might be R139 order but how many of these totals are they deducting from peoples accounts and not refunding them claiming they can’t deliver the order. Please be aware when using the Mr Delivery app. This is dangerous.
Food was missing from order. 40 minutes after query was logged no response. I sent a DM on Facebook, was told I will be credited on the app, was not even asked If I would rather have the order sent. We are in loadshedding and it's already dark, I explained we need the food, to no avail. Not happy
They never refunded me for my failed, never delivered order its been a year and I gave up on trying. By the way this happened twice!
After receiving burned food, I complained to Mr. D. They provided me with an R50.00 coupon, just to suspend my account after that and when I did an inquiry, they advised my account has been deactivated due to "coupon abuse and hoax ordering"!! What on earth is that in anyway? After being a client for 10 years... Highly disappointed in the way they treated this.
I'm really upset. I keep ordering on MrD only to get disappointed. The new MrD app update decided to use my old location when using current location since I live 2streets away from my old place. The driver called me to say he is at my gate(the wrong 1) and that his time ends there. A lady from MrD called me in a very dismissive tone to tell me I need to fetch the order at my old place to which I told her I don't have a vehicle at the moment and that is the reason I'm ordering online. She told me there's nothing she can do because it's unfair on the driver. Nevermind the fact that I'm always ordering only for restaurants to decline the order. I'm seriously annoyed because there isn't anyone I can hold liable, it's 11pm and I can't even go out to get something to eat. I'll definitely escalate the matter until someone acts on it.
Mr Delivery Cape Town, my advice to all foreign travellers visiting Cape Town, South Africa…….. don’t use this business - inflated prices between restaurants and delivery business !!!!!!! So iv travelled from the UK to South Africa, made a purchase through Mr Delivery via a pizza company called Tru Pizza, avoid this business also as this business pleads ignorance when delivering sub standard meals through their business partner namely Tru Pizzas in Edgemead CT, if you travelling to CT run away from both businesses, after speaking to a manager from Mr D I was advised I’d be getting a R100 refund, of which I still await. My advice is don’t use Mr Delivery is SA as you will be robbed !!!!!!! Update - received coupon for R100 from Mr Delivery CT from IVime one of their Managers (Many thanks)
He helped me with my order, above and beyond. Thank you x
Back to back deliveries at wrong address...according to the I'll mannered delivery guys....after arguing for more or less 30 minutes I received my food cold and tasteless. The first driver stood next to me but refuse to give me the order. Although it shows my address on the app it shows a different street to them. Driver said I must follow him to my work address to receive my order....what a joke!!!!!
A full of nonsense company with all false promise. The driver late the delivery and deliver food to Wrong place despite confirming. Never order on this app again. Stop scamming people with their money. You ll pay the price soon.
I will never use them again. Logging tickets through the app and no one gets back to you. I received half of my order and had to drive to the restaurant to pick up the other half. I phoned the support after logging a few calls on the app. They said they will refund the tip and the delivery charges, but they never done it.
Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
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