Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
Mr. Delivery receives a significant amount of criticism from customers, with many expressing frustration over food quality and delivery issues.
Reviewers frequently report problems such as incorrect orders, cold food, and drivers failing to deliver to the correct address. The customer service is often described as unhelpful and rude, with complaints about long wait times and unresponsive support. Despite these issues, some customers do highlight positive experiences, praising the speed of delivery and the service provided by individual drivers. However, the overwhelming sentiment reflects dissatisfaction, particularly regarding the handling of orders and the overall reliability of the service. Overall, Mr. Delivery struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 148 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 148 most recent reviews.
“After having a bad online order not delivered yet my money ws deducted from my account, spoke to several consultants...”
“I find it very inconveniencing that 1 should call you on watsap call do deliver your food and the customer service ag...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 148 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Mr. Delivery is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
148 reviews of Mr. Delivery. Filter by what matters to you.
I ordered food here twice, once everything was fine, the second time they mixed up our order with someone else and the food was tasteless. Also delivery is always more than stated. Just do not know whether to recommend or not..
So imagine you have a had a loooong day at work long gym session and decide ah I am going to treat us to a little take away food. We receive our delivery only to find out by the complex that the @mrdfood driver drove into our boom and said nothing!!! We have been charged R1600 to repair our complexs boom and receive no help or communication from @mrdfood @mrdfood refuses to speak to us to settle this matter which was caused by their drivers gross neglegance, she was on her phone when driving into the boom. I urge you to think twice about trusting these drivers. Not only do they take no care in driving but they will damage your property and cower away. To @mrdfood you know exactly who I am. I am the person who have been trying to respectfully deal with you for the last 3 weeks.
Never using Delivery.com. Not wanting to go out but wanting restaurant food, I used Mr. Delivery/Delivery.com for a food order. My order arrived on time, but both meals were missing. Contacting them via their app I was in convo with 2 individuals and eventually requested to be contacted by someone who could provide a FULL refund. I received a phone call from an individual who had "looked into the matter", agreed I didn't get what I paid for and offered a partial refund with an account credit. I requested a FULL refund including manditory tip. They are refusing to fully refund my bill. Keeping the delivery fee and tip or offering "store credit" is unsatisfactory because I'm not using the service again. Poor customer service is pervasive, top down. Hopefully they will see that customer service and quality control are important keys in a business. I am presently waiting for the individual on the other end of the line to "talk to local managers to see if I can have a full refund" Still wholly dissatisfied with Delivery.com
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Delivery takes a long time
Horrible every single time! Food always come incorrect. I once called to complain about my order and the manager only wanted to credit me 50 cents for the incorrect order. My food was spilled all over my other food and they forgot my salad dressing. Honestly I rather order from Uber eats or food dash. The fees are cheaper and If I ever have a problem it’s resolved quickly.
Great service, nice variety of restaurants, usually pretty quick! Love supporting local business owners! Downside is that it’s more expensive than other food delivery services. $6.99 is a bit much when we are right across the road from the $4.99 area (which is also more expensive than competitors, especially when considering that the food prices are also slightly higher than ordering take out and picking it up myself. We would definitely use mr. delivery more often if the delivery prices were less.
Their customer service is less than desirable. Meaning if you have a problem and you need to discuss it with someone they really don't care if the service was not acceptable. Drivers are always friendly. It's a Wonderful service unless a problem arises and you need to deal with a form of management.
Good fast service
The service is great, quick and responsive. However, just like any other delivery app sometimes the drivers can be really late but their customer service team always makes up for it. They truly know how to treat a customer!
Ordered burgers & fries from 5 Guys through Mr Delivery. Given a 45-60 minutes delivery window. Almost 2 hours and still nothing, but not "allowed" to cancel my order. Chatted with an agent who offered to refund my $4.99 delivery fee, but here I sit, still hungry, and out $70. This is ridiculous. I'm NEVER using this service again.
I have used this service 4 times now, and each time the delivery on or before time due. It is always hot, and the service is very fast and friendly.
Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
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