MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher.
Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
MUD\WTR receives a mixed response from consumers, with a notable divide between those who appreciate its coffee alternative and those who face issues with the product and service. Many reviewers praise the taste and smoothness of MUD\WTR, highlighting its effectiveness in providing a gentle energy boost without the jitters associated with coffee.
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Customers appreciate the health benefits and the brand's ethos, with some claiming it has transformed their morning rituals. However, a significant number of reviews express dissatisfaction, particularly regarding subscription management and product texture. Complaints about the difficulty of canceling subscriptions and the lack of noticeable benefits are common, alongside concerns about adverse reactions to the ingredients.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.7
106
100%
+0.6
● Low
2.7 / 5 overall
=
106 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.6▲ 0.6
12-month avg
3.2
All-time
2.7
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.7
3
Sep 24
3.0
2
Oct 24
2.5
4
Nov 24
3.0
2
Dec 24
1.5
2
Jan 25
2.0
3
Feb 25
3.5
4
Mar 25
—
0
Apr 25
2.3
3
May 25
2.6
5
Jun 25
3.8
17
Jul 25
3.8
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
Top praiseof 42 positive reviews
Customer service21%
9 mentions
Fast & efficient17%
7 mentions
Delivery7%
3 mentions
Easy to use7%
3 mentions
“They've helped me leave my coffee habit in the past and their customer support team is world class”
On “Customer service” · Jun 12, 2025
Top complaintsof 55 negative reviews
Customer service36%
20 mentions
Subscription29%
16 mentions
Cancellation22%
12 mentions
Response time20%
11 mentions
“Customer service is awful”
On “Customer service” · Jun 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
As a full time teacher of elementary school and addicted to a large morning coffee, all I can say is WOWZA!!! My mud/wtr arrived in a beautifully put together black canister packaging with gorgeous font. The can twists open to reveal a glorious smell
Of mushroom, cacao and matcha. The hot water melted the smooth powder in a soft palate of smooth taste - light, soft yet creamy. I added a tsp of almond milk and enjoyed the rest of the day. The gift arrived quickly through customs and on my doorstep within a week. YUM;)
I love my MUD\WTR, I drink it every day and felt a major difference in my focus and reduced afternoon slumps! I finally have energy to workout after the work day!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I love the flavor and is easy to love the taste use…
I love the flavor and is easy to use only complaint is wish it mixed better leaves sediment in bottom of cup but if you stir in between sips does get rid of it
It tastes terrible!! Yet only 5 star reviews show up on their ads and websites. The only way it’s drinkable is to add a lot of a flavored sweet creamer
I wanted something to replace my daily shot of coffee , sadly this product not only tastes terrible and nothing like what they claim but also does not dissolve fully. There supplement coconut powder was just as bad. I was away in South America and tried the product later than when it arrived. I asked for a refund but they denied. I would not waste money on this expensive product.
It’s great and healthy and all!
The problem!
It doesn’t taste like coffee!!!!
The only reason I purchased this awful tasting mud whatever…🤮🤮🤮
Had 1 cup and throwing the rest away in garbage now
I love my mud/wtr! Been enjoying past 2 months. It has replaced coffee. I don't miss nor think about coffee. My mixture is original blend, dry creamer & a little sugar. The frothing device is fun. There is a little residue at bottom of cup but that just takes adjusting water/mixture amounts. A quick stir and good to go. Thx
They used to send an email giving the option to delay your subscription order. That seems to be a thing of the past.
I've been reaching out for 2 days via thrir website, via email and visa their 2 different phone numbers. There has been no real response, just generic messages claiming they'll get back to me soon. I've been charged $40. I filed a dispute with my credit card bank.
Summary: THEIR CUSTOMER SERVICE STINKS! TOTALLY UNACCESSIBLE!
I like the product but not the customer service. My order arrived incorrect and I have reached out to them 3 times to try and get what I had actually ordered and I have not received any response from them.
Excellent customer service. I accidentally signed up for the subscription service, and when I was charged with my monthly fee I reached out to explain and they refunded and sent the product anyway! I feel valued, and the product is great! I needed some time to evaluate and I believe that MUDWTR is right for me.
Not cheap but a pleasant coffee alternative - personally I use it in Coconut Milk as I prefer it slightly sweeter and with a bit more body than with water (with or without their coconut oil power)
Initially certainly felt the focus boost and coffee like lift, but have been drinking it for so long I no longer notice.
Would be useful to know what a decent dose of the mushroom extracts equates to in cups of this stuff though.
Been a subscriber for several months - bring back the 900gm refill bags!
I have been using another mushroom coffee product but I kept seeing so many ads for Mudwater so I thought I would give it a try. What a disappointment! The company describes the flavor as "cacao met a chai latte", but all I could taste was cinnamon and it has a gritty texture. Also, it didn't mix well even when using the frother. I'll stick with the other product I've been using
Don't like the taste.......mix it in with hot chocolate powder
Don't like the taste, over powered by cinnamon......so I mixed it in with a jar of hot chocolate powder which improved the taste greatly......and made a great milkshake with the frother........won't purchase again waste of money.......frother is well made tho.......thats the only reason I gave it 3 stars
I tried it for the first time. I am a very organic person and eat mushrooms for health. It felt like a major dose of prednisone. High anxiety, neck and chest tight and throbbing. Blood pressure shot sky high and it's usually normal. No thanks ....
I love Mud/wtr and have been drinking it for at least a year. I mix mine with half oat milk. There is always residue but I just add a little more hot water and milk and make a small shot to drink so as not to waste it. The only reason I have given it four stars and not five is that I have been slightly irritated by the mud wtr sale prices not being passed on when placing an order as it seems to automatically divert to the subscription on my account, frustrating! The loyalty of a subscription should mean the odd perk now and again with a cheaper price
This company has taken 40.00 in Nov and Dec from my bank , and no product arrived , I never enrolled in auto ship. BE CAREFULL , no way to contact them !!!!!!
I orderedMUD/WTR's sleep product, called :rest which contains organic rooibos tea extract, a spice blend (including turmeric, cinnamon, ginger, cardamom, black pepper, nutmeg, and clove), and adaptogens like valerian root, passionflower, ashwagandha, and chamomile extracts, along with turkey tail and reishi mushrooms. This combination is designed to help promote calm and recovery.
I mixed the MUD/WTR REST concoction one hour before bedtime on the evening of December 23. About an hour later I began feeling a very strange and scary sensation throughout the core of my being – one that I never felt before. What happened next is a bit of a blur but I do remember feelings of disorientation, nausea, confusion, vertigo, almost complete lack of balance, and fright that I could pass out anytime.
I live alone and had no one to help me and even if I knew where my phone was, I could not have called an ambulance. The sensations began increasing exponentially so I somehow staggered to my bedroom and flopped onto my bed. Then I passed out afraid that I might be dying. Hours later, I woke up: rook spinning, nauseous, vomiting, but thankful I was still alive. I laid in my bed for hours until the symptoms began to subside. I still had lingering symptoms on Christmas Day.
The MUD/WTR, founder, and CEO, SHANE HEATH, should take the money he puts towards psychedelic research and put it towards extensive research on his own products.
On the MUD/WTR site there are articles about psychedelics. One is titled “talking to kids about psychedelics” and the other is, “healing traumatic brain injuries with psychedelics.” I’ve contacted an attorney and will be taking a telehealth psych evaluation to determine if I may be having any lasting psychological effects from this trauma.
When my mind was clear enough, I reported my experience to a “concierge“ at MUD/WTR.
I received a response stating that my purchase will be refunded, which was done quickly, and I was asked to take a photo of the lot number on the bottom of the can of powder.
The next day I got a message from another “concierge“ asking me to take a survey on how I feel about MUD/WTR. I couldn’t believe it. It was like nothing ever happened.
I suggest anyone interested to go on MUD/WTR’s site and read the shamelessly pretentious promotions. “We’re all family“. A kind of cult vernacular that should’ve been a warning to me. but I thought I would at least give it a try. What a mistake.
This company won’t stop sending you messages after unsubscribing— it has become extremely annoying. I had cancelled my scheduled future delivery due to travel and had planned to establish it, but I won’t patronage a company that uses tus practices. AVOID them off you don’t wish your inbox full of junk mail
I’m on my 3rd month. I was a chai tea drinker and this is even better. I fill my Contigo travel mug ⅓ and add Tbsp local honey, more Teylon cinnamon, 1 Tbsp Original and froth, add more water and tried various milk/creamer options (whole milk, almond unsweetened vanilla milk, oat milk, etc.). While at work I shake my leakproof Contigo travel mug often and never have a problem with sediment. I have more focus and better sleep since staring Mudwtr. I also like the Tumeric blend and was able to delay my 3rd month by a week with no problems. I want to try the Matcha and Rest formulas next…hoping there are some holiday sales for subscribers 😉
MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher.
Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
