Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs. Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
Nicks Wine Merchants garners high praise from customers for its excellent service and quick delivery, with many noting that the prices are competitive compared to other retailers. Reviewers frequently highlight the great selection of wines and spirits, often mentioning specific favorites and the overall quality of the products.
However, some customers express frustration regarding delivery issues, with a few reporting significant delays and problems with their orders. Despite these complaints, the majority of feedback emphasizes the positive experiences, including prompt responses to inquiries and well-packaged deliveries. Overall, Nicks Wine Merchants is viewed favorably, with a strong reputation for quality and service, despite occasional delivery hiccups.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Cheaper than Dan Murphy’s and quicker delivery”
“Shockingly unsatisfactory/rotten non delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Nicks Wine Merchants is #1 of 5 on overall rating in this group.
500 reviews of Nicks Wine Merchants. Filter by what matters to you.
Delay in the time of delivery was an issue, only because it was not made known at the time of purchase. The order arrived on 15/9/21 - safe and sound. But will I make another order? Most definitely, because the communication process was excellent.
Quick and effective service, as always.
Great service, communication with me at every step, very happy and will definitely use again.
I haven’t received my delivery yet 🤷🏼♀️
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Sorry to give you this rating but the delivery is now 5 days late and the delay notification only just came today. It also says it could be another five days. It's not great when it's a gift and the gift-giver appears to be disorganised or forgetful.
I was very impressed with the service. I'm based in South Korea, and needed to order some hard-to-get Nonino Vendemmia grappa for a Melbourne friend's birthday. Nick's pulled out all the stops both to let me know when this product was in stock and to ensure that it was delivered in time. And during a lockdown too!! I would definitely recommend them.
I'm sorry for the poor review as I haven't received my order as yet . you didn't give me a email once it was shipped and I haven't received a tracking info as well so upset as my order is a birthday present for my husband I hope it arrives before Saturday this is his birthday ☹️
Have been using Nicks online services for a few years now. Every time the orders have been processed satisfactorily on time. They carry a great range of single malts.
This was a gift to a important staff member and it was Beautifully presented and carefully delivered. thank you.
Excellent customer service from the initial phone query, then with guidance to “how to order”, then again at pick up. Would definitely recommend. A very happy customer.
Awesome service, speedy delivery of a product hard to get in Sydney at the moment. Would use again and again! Well done
Excellent selection. Great service. Unreservedly recommended.
Awesome service, super fast delivery and product exactly as described! Couldn't be happier, will definitely buy from Nicks again!
Have always been very pleased with the personal and online service. Knowledge and helpful staff. Home deliveries always safe and prompt. Out of stock for awhile of my favourite champers AND as promised as soon as it was back in stock.... I received an email and ordered immediately. Unfortunately this order was gobbled up with Father's Day AND covid. After a week I called to check ... it was dealt with and delivery came safe and sound.
I am a regular customer and always receive very good service from staff. The last staff member dealt with was Shane/Shaun, who was most helpful with breath in-depth knowledge of the wine I was enquiring about
Ruinart Blanc de Blanc is very difficult to find in Australia since the pandemic, so thank you to Nicks for making this happen, and for the super quick delivery to Sydney.
Excellent store, they advised once the product was in stock, and I was able to purchase immediately. Extremely happy
Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs. Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
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