Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs.
Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
Nicks Wine Merchants has a positive customer experience.
Nicks Wine Merchants garners high praise from customers for its excellent service and quick delivery, with many noting that the prices are competitive compared to other retailers. Reviewers frequently highlight the great selection of wines and spirits, often mentioning specific favorites and the overall quality of the products.
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However, some customers express frustration regarding delivery issues, with a few reporting significant delays and problems with their orders. Despite these complaints, the majority of feedback emphasizes the positive experiences, including prompt responses to inquiries and well-packaged deliveries. Overall, Nicks Wine Merchants is viewed favorably, with a strong reputation for quality and service, despite occasional delivery hiccups.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
—
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
2.0
12-month avg
4.0
All-time
4.8
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
5.0
2
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
2.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 471 positive reviews
Delivery56%
263 mentions
Fast & efficient42%
200 mentions
Customer service41%
194 mentions
Selection27%
127 mentions
“Cheaper than Dan Murphy’s and quicker delivery”
On “Delivery” · Sep 12, 2024
Top complaintsof 22 negative reviews
Delivery59%
13 mentions
Never received18%
4 mentions
Shipping9%
2 mentions
Customer service9%
2 mentions
“Shockingly unsatisfactory/rotten non delivery”
On “Delivery” · Apr 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
Online shopping was so easy with the straightforward website. Amazing selection of liqueurs, I actually wanted to buy more but had to restrain myself. Haven’t seen this range of beverages anywhere in Sydney. Highly recommended!
A great wine and whiskey shop. I’ve nothing against Dan’s in fact I’m a regular customer, but a shop like Nick’s goes above and beyond. They offer very informed advice and it is just really nice to go into a real wine shop instead of a big box retailer. Also, their prices on single malt Scotch are nearly always better than Dan’s. I just wish they would open up properly but I guess that will come post-lockdown.
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Nicks did all the could but your courier provider was shocking. The parcel sat in their depot for two weeks. They said they tried to deliver it but didnt as I was home all day and the instrutions were to leave at front door anyway. In the end I had to waste 90mins of my day driving to their store and picking it up.
Always excellent service by the team.
The people who answer the phone can A) speak understandable English and B) are knowledgeable, C) are friendly, D) always take care of your concern;
In short excellent.
Recently delivery slow, but that's bearable due to Victorian situ.
Great selection of rare and quality items, were incredibly helpful and quick on the phone.
The click and collect service was perfect, had my order ready to go right by the door, was in and out in less than a minute
Keep it up folks, this is the way to run a business!
Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs.
Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.