Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
Nordstrom Rack receives a mix of reviews, with a significant majority expressing dissatisfaction. While some customers appreciate the helpfulness and friendliness of specific employees, like Joaquin S. and Z., many others report terrible customer service experiences, including rude staff and long wait times.
Complaints about the quality of products are prevalent, with accusations of receiving used or tag-less items instead of new merchandise. Additionally, issues with online orders, such as lost packages and payment errors, further frustrate consumers. The return policy also garners criticism for being misleading compared to Nordstrom's standards. Overall, despite a few positive interactions, the overwhelming sentiment leans negative, reflecting a need for significant improvements in service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.0 | 14 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 2.0 | 9 |
| Jun 25 | 1.5 | 8 |
| Jul 25 | 1.9 | 9 |
| Aug 25 | 2.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
““He is always polite, helpful, and answers all my questions with patience”
“They advertise new, send returned, used, tag-less items”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +32% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Nordstrom Rack is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.3).
60 reviews of Nordstrom Rack. Filter by what matters to you.
I have an order that has not received and it has been 2 months, I don't know anything about it, it's 5e... no one tells me anything, I'm afraid it's a hoax... I need help Orden 128307-34395970 P.d They reply to my message and say that the order number doesn't match, that they have opened a fake website. Of course, it's easy to say that, and now, whether it's true or not, just saying that is enough, right? You're scammers.
I compared Nordstrom pricing for the Ugg Cora Sandal in green Caterpillar-6-3-25 $48 on Nordstrom site said it was sold out-then on 6-4-25 it appeared on Nordstrom Rack for $69.97 plus shipping fee $9.95 and extra tax. Why would the Rack think they could charge over $32 more? Buyers do your research Please...
I have always had a great experience on Norstrom Rack. But beware a FAKE Nordstrom Rack is displayed online if it appears as an ad on Facebook or an advertisement on a game. I grew suspicious when the Check out didn’t include a Nordstrom’s card or my information. BEWARE. The real rack always has the Nordstrom’s web address on the sight.
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This was my first time ordering from Nordstrom rack and don’t know if I’ll be doing that again. I had ordered some shoes online to be picked up at a local store. Other stores check all their inventory and ship it to the desired store. I just received an email saying they had to cancel my order because the store I picked didn’t have it in stock. That is a bad way to do business. If that is there business plan it would be the same as me going to a store in person and purchasing then. Like I said I’ve never had a store tell me they were out of stock. If that is the way they are operating it’s a bad business model.
The online ordering is a joke. Terrible, ugly website. They don’t give you the option to change your billing information from your shipping information. I entered my info to purchase the shorts and it gave me an error message about my billing info and address. I the noticed on my bank account that the purchase went through. I was charged for the shorts and then a reversal credit went through. This happened several times. Even though the purchase went through I was still receiving an error message. The website is hard to navigate and gives very little info on the product. On top of all that I still couldn’t make the purchase. I will never buy online from Nordstrom Rack again.
Excellent service from Ameer. He helped me with everything I needed. He was very kind. I recommend him 100%.
Painful check out. 45 minutes in line to check out (2 people at the desks, each took 10 - 15 per person), My premium credit card was declined and caused fraud alerts with Visa and Mastercard. Used a debit card to check out two items. List prices are raised so they can make their discounts seem a great value. Products are not Nordstroms quality but made similar to an outlet. I hope they can turn things around.
I had the pleasure of being helped by Paige at the Totum Lake store today. What a sweet, helpful, upbeat girl! I had not used my Nordstrom card in a long time (literally years, actually). Unfortunately, as a result, it was closed. I was fine with just cancelling the transaction as I thought it might take a long time to apply for a new one. She encouraged me to try, I did...and it went through in record time! She's an asset to Nordstrom, they are fortunate to have her in their employ. Thanks again, Paige :)
Ordered worth 350 usd during their sale but their didn't deliver the package spoke to customer service which was equally useless and said they can't help it shows delivered pic driver took doesn't belong to my house door such a horrible company that would deliver package worth 350 usd without signature woah
Buyer beware. I made a purchase of several items online, amounting to several hundred dollars. I never received a receipt. I had to jump through hoops with Customer Service over the phone to have one emailed to me. Shame on me, but I hadn't read their return policy, assuming it would be like any other reputable, quality department store. One of the items I purchased was a pair of dress shoes my nephew had wanted for his birthday a couple of months later. Unfortunately, once he received the gift and tried to put on the shoes, he said he couldn't even get his foot in (despite the shoes being his size). I went to the Nordstrom Rack to return the shoes and was told they would not accept them as the purchase had been 67 days earlier, per policy. Brand new shoes that still have the stickers, packing, box, etc., could not be returned or even merit a store credit. So, unless you're a last-minute shopper for others' gifts, you'd best stay clear of this store. Before I could even ask a question about the policy, the clerk shouted "next" to move me along and bring the next customer forward (I had literally only been standing there long enough to hear her tell me the store policy). Her rudeness was the kicker for me. I won't buy anything from them again.
I bought sandals that said true to size. Not true. Ruined my mother day gift
Terrible first time buying experience! I bought a $90 pair of sunglasses. They have some damage. Nothing major, but some scratches, dirt and grime, a hole in the arm, and a visible knick in the frame. For $90, they should be prefect. Damage-free. I was told I could return them but that the item is out of stock, so a replacement isn’t possible. Then I get an email saying good news, the item is now back in stock. 30 minutes later, oops, sorry for the confusion, it’s not in stock. They should at this point give me a partial refund. Which they refused to do. I will never buy from them again, nor recommend them.
I had an excellent experience at the Winter Park Florida store after purchasing some items, returning some and buying some more! I wanted to recognize the associate who checked me out: Natalie Z. Outstanding
I’ve always had positive experiences with Nordstrom, but unfortunately, this recent purchase fell short of expectations. I bought a Marc Jacobs purse as a Mother’s Day gift for my wife, thinking it would be brand new and pristine—especially given Nordstrom's reputation for quality and customer care. However, upon opening the package to inspect the item, I discovered that the purse had been previously used. Inside, there were multiple receipts left by the former customer, which clearly indicated it had been returned before being sent out to me. This is extremely disappointing. As a loyal customer, I expect Nordstrom to uphold higher standards, ensuring that all items listed as new are thoroughly inspected before resale. The fact that this transaction occurred reflects a lapse in quality control that is simply unacceptable. I trusted Nordstrom to provide a flawless shopping experience, and this incident has left me frustrated and hesitant. I hope Nordstrom takes steps to prevent such oversights in the future
Maurice at store 783 is phenomenal! Very friendly and helpful
Absolutely unprofessional due to lack of communication, customer service, and order fulfillment. It has been complete chaos since day 1 of ordering. From the miscommunication between carrier and Nordstrom Rack to being lied to by OnTrac regarding a requirement for a signature for a package less than $100 which included kids clothes for school. Let me get this correct, order was not delivered because I was not there to sign for the package? Where and when was this communicated before hand? Order delayed, still no school clothes for my 6 year old. I guess its sweats again on this hot and sunny day. This is completely unacceptable and unjustifiable.
Love shopping here it’s great for things from clothes to stuff for the house.
Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
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