Worst ever
Worst ever. Does not allow you to message your MDs. Does not interface with other hospitals. Has two different sites for different issues. Horrible

Northwell Health is a comprehensive healthcare provider based in New York, offering a wide range of medical services and programs to meet the needs of patients and communities. The organization operates multiple hospitals, outpatient facilities, and specialized clinics, focusing on delivering high-quality care across various medical disciplines, including urgent care, primary care, and advanced surgical services. Northwell Health is committed to improving the health of the communities it serves through innovative treatment options and patient-centered care. The company caters to a diverse population, including individuals and families seeking healthcare services, as well as employers looking for occupational health solutions. With a strong emphasis on research and education, Northwell Health also collaborates with academic institutions to foster advancements in medical science and training for future healthcare professionals. Through its extensive network, Northwell Health aims to provide accessible, effective healthcare tailored to the unique needs of its patients.
Reviews for Northwell Health overwhelmingly reflect dissatisfaction among consumers, with a significant number rating the service poorly. Many people express frustration with the lack of effective communication, particularly regarding the inability to message doctors and the poor functionality of the patient portal.
Complaints about billing practices are rampant, with several customers reporting receiving incorrect medical bills despite having insurance coverage. While some reviewers acknowledge the presence of exceptional doctors and commend the quality of the hospital in Manhasset, these positives are overshadowed by the overall negative experiences shared. Issues with follow-up care and misdiagnoses further contribute to the sentiment of discontent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.6 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.6 out of 5 (poor) | 50 out of 100 | — | 7 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 10 |
Bottom line: Northwell Health is #5 of 5 on overall rating in this group.
7 reviews of Northwell Health. Filter by what matters to you.
Over a year ago
Worst ever. Does not allow you to message your MDs. Does not interface with other hospitals. Has two different sites for different issues. Horrible
Over a year ago
Room for improvement here. There are exceptional doctors and their hospital in Manhasset is incredible. It’s difficult to get anyone to follow back up on things they say they will need to investigate... See more
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Worst ever. Does not allow you to message your MDs. Does not interface with other hospitals. Has two different sites for different issues. Horrible
Fun fact: in 2023, the CEO of Northwell Health made $7.8 million dollars. I make a heck of a lot less than that, and despite having insurance, I lost approximately 2% of my annual salary to a late-night emergency room visit during which the doctor visually inspected me and determined that I had a stress facture, not a deep-vein thrombosis. I was with the doctor for less than ten minutes. No diagnostic tests or medical interventions were performed--I did not receive so much as a single aspirin. Nevertheless, Northwell Health attempted to extract roughly $5000 from my insurance company. When my insurance company didn't cough up this outrageous sum in full, the balance fell on me. The individual health care providers at Northwell Health may be decent, but the people running the place are disgusting bottom feeders who would push their own grandmothers down the stairs if they thought they'd get five bucks out of it. If you use Northwell Health, do so with extreme caution; get a billing estimate before you receive treatment, document everything, and be prepared to get bent over a barrel anyway at the end of it all.
Room for improvement here. There are exceptional doctors and their hospital in Manhasset is incredible. It’s difficult to get anyone to follow back up on things they say they will need to investigate further. Some doctors can be quite conservative and condescending and don’t even try to hide their lack of interest in your care.
This is the second year in a row that Northwell Health Labs is sending me bogus medical bills for annual physical lab work that is covered 100% by my insurance. They never responded to my attempts at resolution, and instead sent those bogus bills to a collection agency. Find other options if you value your time and your money.
IN MY OPINION: Besides misdiagnosing my condition, (IN MY OPINION) by many of the neurological "doctors" and performing irrelevant (IN MY OPINION) tests (including a spinal tap), -a follow-up appointment that I scheduled 3 months in advance -was cancelled by Northwell 2 weeks prior to the appointment!!!!!! This is NOT Healthcare (IN MY OPINION)
GET A SECOND OPINION from outside of northwell. Twice now i’ve been ok’d as not having something (woohoo!) (from outside of northwell) when northwell said i did (tsk). This goes for their imaging as well. Let me rephrase. Nwell said i had something, and a non-nwell medical practice said i did not have something. 2 different things on 2 different body parts.
Docs are great. but, their patient portal sucks!!! Big time!!! I can't get in, again. I tried mightily to recover my username and password. No luck. Never got the emails. So I called tech support. Spent a humongous amount of time on hold. Then spent a lot of time with the techie. She really tried to help, but to no avail. After hours, I still can't get into the portal to access my records. Garbage!
Northwell Health is a comprehensive healthcare provider based in New York, offering a wide range of medical services and programs to meet the needs of patients and communities. The organization operates multiple hospitals, outpatient facilities, and specialized clinics, focusing on delivering high-quality care across various medical disciplines, including urgent care, primary care, and advanced surgical services. Northwell Health is committed to improving the health of the communities it serves through innovative treatment options and patient-centered care. The company caters to a diverse population, including individuals and families seeking healthcare services, as well as employers looking for occupational health solutions. With a strong emphasis on research and education, Northwell Health also collaborates with academic institutions to foster advancements in medical science and training for future healthcare professionals. Through its extensive network, Northwell Health aims to provide accessible, effective healthcare tailored to the unique needs of its patients.
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