One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
One Delivery receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and friendly staff, particularly noting that certain locations, like Falmouth, provide quick and reliable delivery.
However, a substantial number of complaints highlight severe issues with order fulfillment, including excessively long wait times and cold food upon arrival. Customers express disappointment over orders taking hours to arrive, with some even reporting cancellations and poor communication from the company. The inconsistency in service quality leads to a lack of trust among users, with several urging others to avoid the service altogether. Overall, while some enjoy the service, the negative experiences dominate, leaving a sentiment of caution for potential customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 575 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The branch manager really cares about his customers, and the level of service the team provides”
“Delivery stated 45 mins or ASAP”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 1.4 out of 5 (poor) | — | 575 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: One Delivery is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 3.0).
500 reviews of One Delivery . Filter by what matters to you.
This company is an absolute joke and needs shutting down. This company constantly promoting its business, never being open and when it is, taking hours to deliver, letting you order and taking payment and then nothing showing up, no one ever answers the phone when you call to complain or ask for a refund. No one responds to emails either. Joke of a "company". Needs shutting down.
Absolutely outrageous service! So, we live around seven miles away from the main delivery site, Newbury & Thatcham, and are accustomed to waiting a long time for our food to arrive as One Delivery are the only option. If you live in an isolated area, DO NOT order from these people under any circumstances! The last two times the delivery driver has arrived, he's had his boss in his ear CONSTANTLY blabbering on about the delivery times and furthermore, there are only TWO drivers working in this area! I'm not giving a bad review for the food, the food was great and arrived eventually; I am giving a bad review for the time taken and blatant abuse these drivers experience. If you're thinking about working for this company, turn your head to UberEats or Deliveroo, you're basically your own boss that way. If you're thinking about ordering when these two services are viable options, order from them instead. On the night of writing this, we waited three and a half hours for our food, the poor delivery guy was the only one on shift to manage the entire area and looked visibly shaken as he turned back to his car. Not only is this a terrible customer experience, I also imagine it's a terrible working experience. If you don't like blatant worker abuse, your food arriving extremely late and overcharging when it comes to fast food vendors, One Delivery isn't for you. I usually am not one to complain and the food eventually got here, but we had plans to go out this night which were completely ruined; I just had to voice my complaints via a new account.
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
Ordered food payment went thru for page to refresh and say they had closed, Call up get the useless boy say yeah food was ordered be here in 45 for no food to show so call back to get same useless boy answer and say foods not went thru but yet theyve taken a payment scammers and a half Avoid
This company had just started delivering in our area, well if tonight’s experience is anything to go by they won’t last long!! Ordered at 6.55pm & it is now 11.33pm & I haven’t heard a thing. Paid by card but luckily the payment is pending so I can get it reversed tomorrow, I’m glad I used my second account where card payments take a couple of days to clear. AVOID AVOID AVOID at all costs scammers!!!!!
I will NEVER use this company again. I had the extremely unpleasant experience of biting into a burger, then having to pull a hair out of my mouth. I politely emailed them straight away, suggesting they refunded at least the cost of the burger, as it ruined the whole meal. Heard nothing back. Emailed and contacted them several times and absolutely nothing! Disgraceful customer service, incredibly disappointing since I was a regular customer.
Food was late and cold, the order was wrong as usual 🙄. driver went back too get the missing items, came back at it was still wrong!! over an hour late “oh sorry we are busy” isnt that why there is time slots???? not impressed! i would NOT recommend and try order from somewhere else. i am very disappointed how the fact you bump up prices, for an example say you are £4.99 for a nugget meal at mcdonalds…if you order from one delivery your abt £6.99. absolute joke. wont be ordering again thats for sure, will be ordering from somewhere else. such ashame that the other reviewes arent so positive aswell! this isnt the first time this has happened either, but each time we have gave the benefit of the doubt and went back. but i think were done ordering with one delivery, such ashame as it has so much potential!
Orders at 6:25. At 7pm I got an email saying they would be collecting at 1:26?! Eventually managed to get through to them on WhatsApp and they said its on the way. Now 8pm and its not here. Either they take on way more orders than they can handle....or they're just absolutely useless!!!! Considering they own the restaurant I've ordered from too its even worse!!
It would be quicker to fly to another country to get your food! 😆👍
ALWFULL SERVICE 😡😡😡😡 Disgusted with the staff, and service. Ordered as a treat for me and my 9 year old, order never came, so phoned up, staff was rude, and said I could only have a credit note for next time, No WAY, money back now of I'll go to the papers, stay clear, 😡😡😡😡
Ordered food for my birthday. They took the money, nothing turned up. Waited 3 hours. Had to phone them up today to get my refund> not even an apology. They better refund me or there will be a fraud case as i have all the evidence. I cannot believe they treated me like this. Thanks for ruining my birthday.
Run from this company never I will do order with this one delivery is the most bad ever delivery from my life... Cold food mising items... For 1 meal big mac medium 22 pounds avoid this company Also the driver eating from my chips I see him... Save your money and your time You dont get refund for the mising items do not order from there better teck a taxi will be more cheap
Waited 2 hrs for meal when it arrived my main meal was missing. Phoned the restaurant and they said they would cook it again. Waited another 2 hrs and still no meal. Phoned one delivery and got very rude guy on the phone that said it had been delivered twice Which is crap definitely won't be using them again no meal and no refund absolutely shocking way to treat customer's.
Absolutely horrendous! Two hours for delivery from an order from China Town Aberdeen! Part of the order not delivered, spoke with China Town directly and told they would deliver the missing items, really, after we get the main meal! Spoke with One Delivery and said they would phone me back, still waiting! Understand it’s Friday and busy but having paid £52 for the food, their service is nothing more than embarrassing! Not happy!
One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
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