One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
One Delivery receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and friendly staff, particularly noting that certain locations, like Falmouth, provide quick and reliable delivery.
However, a substantial number of complaints highlight severe issues with order fulfillment, including excessively long wait times and cold food upon arrival. Customers express disappointment over orders taking hours to arrive, with some even reporting cancellations and poor communication from the company. The inconsistency in service quality leads to a lack of trust among users, with several urging others to avoid the service altogether. Overall, while some enjoy the service, the negative experiences dominate, leaving a sentiment of caution for potential customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 575 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The branch manager really cares about his customers, and the level of service the team provides”
“Delivery stated 45 mins or ASAP”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 1.4 out of 5 (poor) | — | 575 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: One Delivery is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 3.0).
500 reviews of One Delivery . Filter by what matters to you.
Ordered our food and it took over an hour and it was stone cold phone up and they said they would have our replacement food out within the hour and two hours later it turned up stone cold I had to do egg on toast for my two boys and that was £60 wasted will not be using again and will advise friend and family not to use either
Food on one occasion came a day after order. Another time 40 minutes after order. After seeking a refund and not accepting the food, they blatantly lied about the time of arrival, say it arrived within 15 mins and no refund will be given. Tried to call them to cancel the order several times but they did not answer the call once
Distinctly poor service, let down my restaurant on New Years Eve and New Years Day, resulting in losses of £250 over two nights alone. Invoiced for losses and am yet to see proper return, area manager for Falmouth Cornwall Tom Foulk entirely to blame. When I made complaint of these let downs he told me he wasn't able to provide the service I required, considering the service I require is punctual drivers and efficiently staffed teams, I don't think that's too much to expect from a company that decided to raise it's commission fees on the disappointing night in question.
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
Ordered at 12:30 haven't received a confirmation for the tracking number or even if a driver is on the way. Its now 13:22. Disgusting and on top of that 4 pound delivery. This is a scam and I haven't even had a place to refund my order but I emailed still no reply
St Neots. First delivery within 20 mins. The next two over two hours late. We were told that there was a email issue, OK. But then there was another email issue. Fine but at least let us know. When you have hungry children, this is not cool. Clearly, we want this to work but there are some serious communication issues. Upside, we did get a refund ASAP. Could be so good 😕
To state a delivery price of £3-4 is completely understandable but to add a hidden charge of £1.50 plus per individual item on your website is completely unacceptable..!!! The actual cost of my delivery would of been £14 when advertised as £3..Just charge more for the delivery and be honest about your pricing
Started with one franchise with the one delivery team last year and have bought three more areas . very happy to have become a franchisee and hope to keep growing.
I wanted to send a parcel to kuwait, ive had no confidence to send it as the last two parcels sent by a different company One came back after reaching kuwait they couldn't find the address and the other parcel never got picked up at all. But wow shipping one was the best ive ever used, not only did my parcel arrive when they said it would, but the company kept track of my parcel and texted me to say it was delivered. This company is not about the money, but about the service. The man who was dealing with my parcel made me feel very important, as if i was send the crown jewels. I felt he was my brother looking out for me. Cant say how much I'm glad i used this company, i will never use another. Val Dixon Man i made the parcel transaction was Muhammad H
Amazing service, staff and training provided! Fast and TOP service
Super fast delivery in didcot, really nice delivery guys too!
I made an order today and it came really quickly and still hot. Very happy with this service
I ordered from rhyl Very poor service the delivery driver very rude and lied They got order wrong twice and the delivery driver called us liars Do not use in rhyl Bad service Manager tried to solve the problem and was helpful Delivery driver was not and he was rude
Great work and good delivery
One delivery Teesside always been great exceptional friendly staff always willing to help food always hot always make sure order is there and all is ok carnt fault them if order going to be little late they keep you upto date one best delivery services ive used and will keep using highly recommend.
One Delivery Teesside. I used to use this company in the past as in our area they were the only ones who did McDonalds, KFC etc. Then honestly I started to use Just Eat and Uber when they started doing them as they were cheaper. But after the most shocking customer services from both JustEat and the worst Uber, I said I would never use a delivery company again, Then I remembered One Delivery. Mistakes happen and I accept them but it is how a company deals with mistakes that makes all the difference. I recently had an order delivered to the wrong address with Just Eat, I was not able to get a redelivery without paying and reordering a new one, and then I had to fight for a refund.(OneDelivery never made this mistake, but then again I knew them as got same drivers and we had a contact Tom who is wonderful so if mistake was made he would have resolved it) Then UberEats delivered just my drinks and ice cream for a Mcdonalds order , Mcdonalds said he had left all the hot food we had ordered on the counter. They are saying I can't have refund. I would have preferred the food as that is why we ordered, but they couldn't do this, I had to get refund and reorder. But refusal of refund. One Delivery always brought any food that was missing or perhaps wrong straight round, issue resolved we were happy. I talked about them today and said problem is they were always so much more expensive, but just out of curiosity I did a dummy order with OD with the exact same items as Uber. It was £3 more. I would happily pay that bit extra for good service and peace of mind; They have now gained a customer back and I will tell everyone else to do the same.
If anything is wrong with your order don't bother trying to get a refund. They either ignore my emails or reply with a snotty message. Edit: Recently I ordered and it was delayed by 1-2 hours I called and I was rudely told that the delivery driver supposedly texted me (nope)
One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
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