Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Hi I have sent two messages. In the hope I would get a reply as it says within 2 3 days one was last week .iv not heard anything back I sent a second message about something eles and not heard back about that so in two weeks sent message via the message board app not heard anything back. I was just glad it was not as such a important message but it would have helped me .
Order process fine except no notification of delivery to pharmacy which surprised me. So in the end I just had to go there on the off chance that delivery had been made
Update: I have updated my review now my issue has been resolved. I ordered the perimenopause home blood test. Purchase, delivery and return of test was all straightforward. Results came back in about three days. I had some difficulty reading my result due to the formatting of the site. The online doctor took over a week to respond to my request for the result, and it took a while longer after my Trustpilot review for the response to come through. But it now has and my issue has been resolved. So it was OK in the end after some customer service support, but I probably wouldn’t rush back if I needed another test as I think they get a bit overwhelmed by the number of customers to serve (and indeed the website says as much when you send through a query).
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Used to order medication. Usually good with turn around but can be slower then expected. They say they have doctors in hand to answer questions- but most times it’s more than 2 days to get any reply. Once I didn’t get e reply for a week. You don’t have any other contact route and can’t cancel incorrect orders, hence my 3 star rating.
I think the delivery service isn’t good at all , it won’t let me click and collect from my local store so I have to have it cold delivered which is an extra cost , and take so long to arrive which you don’t get an update for a while after ordering , also the price of it is so expensive
The online service was good and efficient, but when I actually went to collect my order, the service wasn’t so good. I looked online to see when the nominated branch (Holloway Road) I had chosen to collect my order was open, and it said the store I chose was open on Sunday. When I got there though, although the store was open, the pharmacy counter was not, so I couldn’t collect my order. The staff member I approached on the shop floor to ask about it brusquely told me to come back on Monday. I went back on the Monday, arriving at around 12.50, only to find the pharmacy counter was shut for lunch, with a sign saying it was closed for lunch until 13.05. I waited around, and it finally opened at around 13.07, so I’d waited for nearly 20 minutes to collect my order, which wasn’t ideal and wasn’t very convenient.
long wait times
My order is still not here and i ordered over a week ago, slow service this time when i needed the order last week!
The posting time after the order was approved was slow, I should have received it within 24 hours but it took more than five days.
The service is generally good. Just a couple of areas for improvement though: 1. Your pricing is becoming very uncompetitive with what others in the market can offer for the same weight loss products (Mounjaro 15 - approx £245 compared with around £190 elsewhere per order). 2. I don't need a new supply of needles every time I order but there doesn't seem to be a way of changing this - so I'm paying for the needles unnecessarily. Otherwise all seems quite good. Thanks. Regards, Dai
Easy to order but took a whole week to arrive, would have been quicker to my doctors and cheaper too!
They emailed me to say they had run out of stock 3 days after I placed the order, offered a lower dose which I accepted, no response to my confirmation, emailed again still nothing, called them and was just told they will send it out, wouldn’t say when. Still nothing, now 11 days without an injection and it’s cost me 2k to get to this point !
On monjaro. I’ve had no acknowledgement or contact from the doctor. You have to self manage. Don’t feel its value for money. Could have just bought the product elsewhere for much cheaper. I signed up because Superdrug are supposed to offer support and clinical advice.
In the past Superdrug online doctor has been pretty good but recently I was messaged days after placing my order for next day pickup to say there were supply chain issues delivering to store for pick up - they asked if I wanted a refund or to have my medication delivered to home. It’s been several days since I submitted my reply asking for delivery and I’ve had no communication from Superdrug. I’ve already missed one dose of my medication due to this delay and am on track to have to miss a second dose. It’s extremely frustrating and the lack of communication is not acceptable.
The process was easy enough though the company could have requested picture with the inital assessment as this delayed me getting the medication. It also said next day which it wasn’t ended up being 4 days later… customer services however were really good
Took forever to respond to my message
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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