Luis was so helpful
Luis was so helpful, calling and speaking to a local pharmacy. Excellent customer service

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Luis was so helpful, calling and speaking to a local pharmacy. Excellent customer service
Luis was very polite and helpful. He managed to solve my issue promptly
I phoned online drs on Saturday and got through straight away after difficulties during the week. I spoke to Jorge who helped and sorted out my query regarding collection of an order.
I phoned up because my prescription for malaria tablets hadn’t been processed in 10 days, and with only 2 days until I travelled I was really worried. Glastayaisa Dawkins was amazing – she spoke to the doctor straight away to get it approved and arranged for it to be sent to a pharmacy for collection rather than waiting on delivery. The service was outstanding, and she did everything she could to make sure I was sorted in time. I’m so grateful for her help!
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Fatima was a great help on the call. Very knowledgeable and happy to help.
I placed an order on the 18th of August which has been left pending due to them being let down with a delivery. I've been concerned due to the prices going up next month but the girl I spoke to on the phone was so lovely. She reassured me that once they have stock the order will be fulfilled and they will only be charging the price you paid on the original order. I know the pharmacies have been left in a really difficult situation with the news being announced so suddenly and the overwhelming demand placed on them for orders but I think they have handled it well and are doing the right thing for their customers.
Amid the Mounjaro supply crisis I ended up in a position where I had missed a dose and was coming incredibly close to having to start from the bottom of the dosages. I was so panicked and thought from everything I’d read online about the supply issue that it was hopeless. However, when calling I got through to Nicole who was absolutely brilliant with me and managed to arrange a pen for me to collect on the same day, effectively saving me from having to start the doses from the bottom and working all the way back up which would take 4 months and cost an insane amount of money. It wasn’t her responsibility to help me as the supply issue was completely out of her control but the fact that she went to such lengths to get my situation resolved was incredible and I am so grateful. I have had a wonderful experience with Superdrug Online Doctor until the supply issue which I must admit left a bad taste in my mouth despite it not being their fault, but Nicole has single-handedly changed my mind and I am back to remembering why I went with Online Doctor in the first place! Thank you Nicole!
Very helpful. Sorted out my issue in the exact time she said. Highly recommended. Thank you.
On line order easy to make. The drug was ready when I called into the shop to get it
Smashing help when I needed to change an order from collect to delivery. Martha was excellent and sorted everything for me.
Ordered my medication 5 days ago and had not received an update. It was anticipated due to current demand but my messages were going unanswered so I called them. On hold for a short time but Martha was very helpful and was able to update me. My order was updated not long after and I have received an estimated delivery date. Very happy with the service.
Customer services I would like to give positive feedback for Martha M in Customer Services. Martha has been extremely helpful, professional, and approachable throughout my recent interaction. Martha handled my enquiry with efficiency, provided clear information, and went the extra mile to ensure everything was resolved quickly. friendly manner and willingness to help made the whole experience much smoother, and is a real credit to the team.
I was so amazed at the brilliant support I got from Martha M when somewhat stressed because I couldn't get my prescription filled. I waited for 20 minutes to get through on the support line and eventually met this lovely woman who went the extra mile to navigate the system to get my prescription moved to another location. She was so helpful and persistent in getting the result we both wanted! What a fantastic customer service I received. This woman will go places!
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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