Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
Orbit Car Hire receives high praise for its efficient service and ease of use, with many reviewers highlighting quick pick-up and drop-off processes. Customers appreciate the polite and knowledgeable staff, as well as the quality of the vehicles, often noting that the cars are clean and nearly new.
The booking process is described as hassle-free and affordable, making it a popular choice among travelers. However, some negative feedback emerges regarding issues with insurance and deposits, particularly when flight delays affect car availability. A few customers express frustration over deposits being withheld despite not receiving their rental. Overall, Orbit Car Hire is well-regarded for its service and convenience, though there are some concerns that could be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.4 | 103 |
| Nov 24 | 4.4 | 152 |
| Dec 24 | 4.2 | 115 |
| Jan 25 | 4.6 | 134 |
| Feb 25 | 4.6 | 84 |
| Mar 25 | 4.7 | 73 |
| Apr 25 | 4.6 | 108 |
| May 25 | 4.5 | 90 |
| Jun 25 | 4.4 | 99 |
| Jul 25 | 4.7 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'”
“Pathetic service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | +3% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orbit Car Hire is #4 of 5 on overall rating in this group.
500 reviews of Orbit Car Hire. Filter by what matters to you.
It was simple and straightforward Don't get me wrong there was still an insurance upsell but wasn't pushy Car was great, shuttle from airport was great and then the return service was great If ever I can I would use orbit again and budget car rental in particular Great price too
Pick up and drop off very quick and simple , one fault was windscreen wash not working
Called hire company on arrival at airport as per instructions but waited almost an hour to be picked up. The check in and out processes were good and the car was OK. I was told that all documents would be emailed to me when I collected the car but didn't receive any. I also filled in their online request form and emailed the company but still didn't receive anything. I told the attendant when dropping the car off but she didn't seem interested.
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A few blips to start, but overall good service & hard to fault at the price, would use again definitely
Very efficient service, we pre-booked and were sorted in less than 10 minutes. Nice staff too. Would recommend.
Unfortunately this is the second time we have booked a car through Orbit and definitely the last. Last year we went to Rhodes and took insurance via Orbit and then was told on arrival that we won't be fully covered and it is always better to buy the insurance directly from the car renting company so we paid twice for insurane. This time we went to Malaga and booked the car with the company called GOLDCAR (AVOID AT ALL COSTS). We didn't take insurance through Orbit as I thought it will be best to get it directly from Goldcar at the airport as I was told last time. They advertise their cars very cheap (ours was £90) only to rip you off with the insurance which was 190 Euros and some airport tax that was over 40. On top of that they took a deposit of 160 for petrol. The guy was very persistent that if we don't take the insurance there is 1400 deposit and 3000 Euros excess and there are a lot of accidents because of the traffic blah blah blah so we took the extortion insurance in the end as I feared that when we return the car they will definitely find something wrong to charge me. I booked the car from terminal just so we could pick it up quickly and it actually took us around an hour, first had to queue and then nobody actually showed us to the car so we had to search for it. The guy only said it is on the 1st floor and around 100 metres to the right. The same on return, beware they don't even look at the car in front of you. They just take the keys from you and say you will get an email later on. Even though I took the extortion insurance I still recorded a video with the receipt from petrol station and recorded all inside and outside to have a proof the all is fine just in case
Great car Jeep Compass at a reasonable price. Checking in and out went smoothly.
I cannot recommend Orbit Car Hire. I had a car accident in Australia in mid-January 2025, despite having full insurance coverage. As of today, May 15, 2025, I am still waiting for the reimbursement of my deductible in the amount of €3,500 (zero excess through reimbursement). Several reminders have been unsuccessful... I will take legal action against this company. Never again... Update 10th June: still no Refund! Update 17th June: still no refund! Still no responsibility taken to solve the case quickly… Update 26th June: still no refund! I got a partial refund from Europcar, but still 1.300€ to go! Booked premium plus coverage but Orbit Car Hire doesn‘t react. By 1st July, I have to escalate the case to the european Consumer Centre (responsible for Iceland too) Check24 says itself that it does take way too long and that they forced Orbit Car Hire to react ultimately Update 1st July: no reaction from Orbit Car Hire, I escalated the case to the European Consumer Centre for further investigation Update 07th July: no reaction, no refund
Smooth transfers, paperwork didn't take long. I had to get full insurance as my credit card didn't work due to change of phone. I felt better with the insurance upgrade. Clean and reliable automatic car. There were times when I got into the car I thought someone had stolen the steering wheel, 😂🤣. Smooth handover and transfer to the airport. I got the car I wanted. Very happy with Orbit.
Very good no problems only thing I didn’t realise was not to take Insurance out on the van didn’t do any good whatsoever had to pay for it again in the airport
Orbit helped us change our booking to something more suitable. Car was new, clean and great to drive
No big issues collecting or returning car at Frankfurt Airport. This is really a review encompassing Alamo who were the car providers. Unfortunately the car was only 1/3 full of petrol when I collected - it should have been full. I dd not recognize this immediately because I was not familiar with the car. However, on my return I explained the issue to the receiving representative and a credit was given without question.
The man from geodrive met us at the airport ... handed the car over and was friendly and helpful. Same on return and the hire cost was very competitive
rented with orbit several times. always picked the "budget" car rental company option. always the best price. never had an issue.
Amazing customer service. We searched far and wide for a car hire that allowed unlimited kms in W.A. this company had great prices, unlimited kms and service to match. We needed to pay an additional payment to travel out of the 500km radius of Perth, but this company still beat every other company by far on price and inclusions. Great airport pick up service
Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
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