Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning.
Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
Orbit Car Hire has a positive customer experience.
Orbit Car Hire receives high praise for its efficient service and ease of use, with many reviewers highlighting quick pick-up and drop-off processes. Customers appreciate the polite and knowledgeable staff, as well as the quality of the vehicles, often noting that the cars are clean and nearly new.
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The booking process is described as hassle-free and affordable, making it a popular choice among travelers. However, some negative feedback emerges regarding issues with insurance and deposits, particularly when flight delays affect car availability. A few customers express frustration over deposits being withheld despite not receiving their rental. Overall, Orbit Car Hire is well-regarded for its service and convenience, though there are some concerns that could be addressed.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
-0.2
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▼ 0.2
12-month avg
4.5
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
4.4
103
Nov 24
4.4
152
Dec 24
4.2
115
Jan 25
4.6
134
Feb 25
4.6
84
Mar 25
4.7
73
Apr 25
4.6
108
May 25
4.5
90
Jun 25
4.4
99
Jul 25
4.7
42
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 456 positive reviews
Easy to use31%
143 mentions
Customer service30%
135 mentions
Prices & value28%
129 mentions
Fast & efficient23%
106 mentions
“Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'”
On “Easy to use” · Jul 16, 2025
Top complaintsof 36 negative reviews
Customer service22%
8 mentions
Refund22%
8 mentions
Payment issues22%
8 mentions
Charges17%
6 mentions
“Pathetic service”
On “Customer service” · Jun 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
I was very happy with the price and the efficiency of both Orbit and Autorent.I have dealt with Orbit before and I was pleased to recommend them to my friends.l will now recommend Auyo Rent as they were a pleasure to deal with.Thank you Noel
Really happy with the service and vehicle.
Staff at the location were helpful and friendly.
No push to purchase add-ons that i have had with previous providers.
Good value for money.
Habe über Orbit ein Auto in Heraklion Kreta gemietet. Bei Avance, zum 1. Mal überhaupt das gewünschte Fahrzeug in sehr gutem Zustand bekommen, auch bei der Rückgabe keine Probleme gehabt. Unsere Flüge wurden geändert, Anfrage wegen Abholung und Rückgabe wegen geänderter Flugzeiten wurden schnellstmöglich erledigt, zu unserer vollsten Zufriedenheit von beiden Gesellschaften.
Jederzeit wieder
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Efficient staff and process. The car didn't have park (P) on the automatic shift; it took me a bit to figure out the situation, haha. Generally pleasant experience; I will use it again next time and recommend it to others. Thank you.
Nice car to drive. We up graded to a vehicle with a sat nav which was what we needed driving around Sicily.
Easy pick up and hand over.
Only complaint was the direction to the car hire office could have been better. We were on airport site but outside, and we didn't know where to go.
First time I use Orbit Car Hire and the service provided by the team there has impressed. Very courteous, professional and objective.
Whilst we won’t be booking with them this time around, I will certainly recommend them to people I know.
Thanks, Nik!
I arrived and didn’t have to queue to pick up my vehicle. I was upgraded as no vehicles of the size I had booked were available- worked very well. The vehicle was easy to find, clean and instructions easy to find. The staff were friendly and courteous.
The only reason i didn't give 5 stars was the courtesy bus to take me to where the hire car was kept me waiting about 20-25 mins. Other than that great. Would use again
The car I hired was pretty much brand new . Quick shuttle bus to rental unit . However make sure you thoroughly check the car before you leave and take loads of photos of the car and any marks at all photo them as when you return it they go around it in such detail it’s unreal. They will try to catch you out luckily I took the photos of the mark and the scratches on the rear bumper on mine and the man who was in front of me had the same issue but he had the photos to back himself up that the damage was already there . So great experience. Great car but remember to photo your car before you leave
Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning.
Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.