Easy booking
Easy booking, good information, no overselling

Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
Orbit Car Hire receives high praise for its efficient service and ease of use, with many reviewers highlighting quick pick-up and drop-off processes. Customers appreciate the polite and knowledgeable staff, as well as the quality of the vehicles, often noting that the cars are clean and nearly new.
The booking process is described as hassle-free and affordable, making it a popular choice among travelers. However, some negative feedback emerges regarding issues with insurance and deposits, particularly when flight delays affect car availability. A few customers express frustration over deposits being withheld despite not receiving their rental. Overall, Orbit Car Hire is well-regarded for its service and convenience, though there are some concerns that could be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.4 | 103 |
| Nov 24 | 4.4 | 152 |
| Dec 24 | 4.2 | 115 |
| Jan 25 | 4.6 | 134 |
| Feb 25 | 4.6 | 84 |
| Mar 25 | 4.7 | 73 |
| Apr 25 | 4.6 | 108 |
| May 25 | 4.5 | 90 |
| Jun 25 | 4.4 | 99 |
| Jul 25 | 4.7 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'”
“Pathetic service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | +3% | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orbit Car Hire is #4 of 5 on overall rating in this group.
500 reviews of Orbit Car Hire. Filter by what matters to you.
Easy booking, good information, no overselling
Simple. Very good value. Good customer care. No messing.
Very quick and straightforward
Just made a car rental booking with orbit. Money was taken out of my account however received an error massage on their webpage. However, money was still taken out of my account and yet I have not received any confirmation about my booking. There is No way of getting in touch with them as they only work during working hours. Very disappointed. I will have to call my bank tomorrow to get this sorted.
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Really simple to rent a car. We had made a mistake on our booking, andwere able to cancel and rebook painlessly. Got a response within minutes. No issues at Europcar desk when we got to the airport. Our booking was retrieved with no issues. Would book again with Orbit Car Hire.
I got a great deal with Orbit Car hire who arranged the rental through ways2madeira car hire. The booking was straight forward, and I got all the documents. On arrival at Funchel airport, we rang ways2madeira car hire and they collected us within 10 minutes, the staff were extremely helpful, and offered us additional insurance which we declined, we were not pressurised to buy it in any way. The car was fine, a Citroën C3, albeit a bit under powered for the really steep roads we encountered throughout Madeira. Then we had a puncture about 30km from Funchal, we encountered a rockfall on a minor road, the car didn't come equipped with a spare wheel (quite common these days), so we called ways2madeira car hire, who were helpful and polite, and quoted me 650 Euros to come out and replace the wheel and tyre, I had no option but to accept the price, they arrived about 1.5 hours after the incident, replaced the wheel, and I paid the amended price of 645 Euros. The Service I received was first class, but I thought the price for replacing the wheel and tyre was excessive, fortunately I had taken Hire Car Excess in the UK before our holiday at £42 for a whole year, so hopefully I will get 100% reimbursement for the claim. When returning the car at the end of the rental, I didn't encounter any problems, and again the staff were very polite, and took us to the airport terminal. I strongly reccomend taking Excess Insurance in the UK before you travel.
Free car upgrade was appreciated and service was slick and efficient. No complaints and would highly recommend.
Right size of car and smooth pick up and drop of at the airport.
Counter service was friendly, competent and only a short wait for a nearly new car at a good price.
Friendly and efficient. Great car.
They did not clearly state that you could buy the full no excess insurance from Europcar when you picked the car up. Their insurance was a claim back after an incident and you may or may not be successful in the claim. We purchased the full insurance from europcar but Orbit would not refund the insurance I paid them. We also waited 2 hours in a queue to pick the car up.
Good car, easy collection and return. Very good value
Very friendly and helpful staff and the car we hired was in excellent condition at the cheapest price we could find after searching the internet. Met at the airport on our return by a very friendly member of staff who was courteous and helpful . Very pleased and would recommend
Cannot recommend George and orbit enough! The communication was fantastic, collection was so easy which was invaluable to us with 4 children. Car and car seats were in excellent condition and they even upgraded us to a larger model free of charge. We’ve hired from other larger companies before and you do not get the personal touch we had from these guys. Amazing!
The experience in general was very good. The car was new and in a very good condition, and for a very reasonable price. With that, the representative was late to give the car - despite us being 1 hour later than the arranged time, the car was only returned by the previous lender 30 minutes into the time we arrived. Needless to say it wasn’t very well washed nor cleaned - in fact, they poured some water from a 0.5l bottle on the windshield and roof and that was that. The rental company gave us a bit of a hard time with the deposit, as they didn’t believe our credit card was indeed credit because it didn’t say so on the card itself (as it never does on the UAE cards). I had to prove this through my banking app, after showing multiple other cards. When the representative eventually tried to block the deposit, everything went through smoothly, I just wish it would’ve happened sooner and without the unpleasant interrogation. Deposit was released even before the car was returned, so brilliant experience there. Upon return, the rental company representative claimed the car was very dirty - it indeed had some insects from driving on the highway. Problem was, the company did not mention the car had to be returned washed (I’ve rented cars all around the world and nowhere was that a requirement). The representative did not speak any language but Arabic, and after some translation troubles requested an additional cleaning fee. Not an issue, but unpleasant experience and we would’ve washed the car before arrival had we known it was a requirement. Overall, a pleasant experience with a few minor notes.
peugeot 308 is crap
Very reasonably priced , with quick and pleasant service . The car was perfect for our needs. Roads were quiet and easy to drive on as well as the stunning scenic Other Road users were courteous and careful
My flight was delayed and I was worried about picking up the hire car (at Abbey cars via Orbit) due to late arrival. I spoke to (I think his name is George?) who was so helpful and reassured me that he would do everything he could to keep our booking even though the office was due to close. Once I arrived late from my flight, George stayed late to make sure I still got the car and I was so appreciative as it was very late at night and I would have had to arrange alternative transport for my hour long journey. I would highly recommend Orbit/Abbey car hire, they helped me so much and the whole process was a smooth transaction and good car too. Thank you
Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
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