Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
Había chinches en la tapicería de los asientos del coche, nos picaron y tuvimos que ir a urgencias dos veces. No tenía mostrador en el aeropuerto, te llevan el coche sin que puedas verlo previamente.
Pesimo! Hice una reserva para el aeropuerto de fuerteventura. A mi llegada al aeropuerto busco su oficina y me doy cuenta de que no existe, sino que la tienen cerca del aeropuerto y vienen a recogerte en coche. Espero en el punto de reunion y jamas vienen a buscarme, llamo por telefono y me dicen que no tienen la reserva...ah espera si si la tenemos lo siento ya le mandaremos a alguien a buscarle. Tuve que alquilar otro coche ya que perdia un 2 billetes de barco que tenia comprados. Encima me dicen que no me devuelven el dinero. Unos ladrones en toda regla.
Muy buenos coches para muy buen precio.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
Excelente servicio. M recogieron el el hotel y también en el hotel deposité las llaves.Todo facilidades, El coche, cuidado y práctico para lo que necesitamos.
Estoy esperando mi factura desde hace un mes
Je suis parti à Tenerife en 03/2020, j'ai loué une voiture pour laquelle la compagnie a refusé de faire l'état des lieux, ils nous font payer une cautions de 600 euros. Au moment de rendre la voiture, refus encore une fois de leur part de faire le tour de la voiture. Quelques jours après, ils me rendent 150 euros de caution sur 600 euros, j'ai donc subi une grosse arnaque de leur part de 450 euros alors que la voiture n'avait subit aucun aléas. Au moment de faire les réclamations, aucune réponse de leur part. Ne surtout pas prendre cette compagnie
El trato siempre ha sido el deseado. He alquilado con Orlando en muchas ocasiones y nunca he tenido problema ni con la atención ni con los vehículos.
Muy contento, gracias.
4 meses. Cuarto de un año para devolverme mi deposito. No contestaban correos, llamadas ni mensajes en las redes sociales. Lo recibi cuando visite la oficina para quejar. Que no uses esta empresas. ¡CUIDADO!
El alquiler fue sencillo y no tuvimos ningún problema. Ya había reservado otra vez con esta empresa y estoy contenta
They kept my 750 Euros deposit since April 2020 and won't reply to any email or call. This company is a fraud, avoid at all cost. Conservaron mi depósito de 750 euros desde abril de 2020 y no responderán a ningún correo electrónico o llamada. Esta empresa es un fraude, evítelo a toda costa.
Excelente trato del personal a la recogida del vehículo, todo fue bien explicado y detallado, el señor que nos atendió fue muy claro y nos ofreció hasta entregar el vehículo unas horas más tardes sin costo alguno al terminar nuestra estancia en la isla, ya que nuestro vuelo salía un par de horas más tarde de la hora de entrega, el vehículo genial nuevo y muy limpio, volveremos a alquilar con ellos. Gracias.
They came to the airport by minibus. The lady was very kind and attentive. The administration was fast. There was a defect during the rental period. The damaged wheel was quickly replaced. I am very satisfied.
Bien atendido
Alquilo un coche el 28 de julio al 3 de. Agosto del 2020 en el tiempo que lo tengo a mi cargo no e tenido ningún tipo de incidencia pero me aveis cobrado 397 euros por un siniestro lo cual no estoy de acuerdo ya que no e tenido ningún accidente lo cual me queda una mala opinión de Rolando Car me estáis robando claramente espero me solucionen este contratiempo NO RECOMENDABLE
I have been using Orlando for a few years. I have always found them to be cost effective, courteous and efficient at all times. The cars I have hired have have been mechanically sound and presented in good order. On one occasion I did have difficulty and that car was changed immediately. I recommend them highly.
Meses después de devolver el coche de ORLANDO sin incidencias seguimos esperando que nos devuelvan la fianza de 300 €. Muy mal.
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
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